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Overview:

IT Service Optimization (ITSO) is aimed at optimizing the planning and delivery of IT services. The goal is to consistently meet IT service levels while minimizing infrastructure costs and mitigating risks. This increased efficiency makes it easier to manage IT resources, adapt to business changes, and align with business objectives. This paper introduces ITSO and discusses tools and processes that can improve the planning and delivery of IT services.

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Format:PDFSize:577 KB
Date:Aug 2005
Pages:10

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