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DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions. To support its "follow-the-sun" service model, DHL decided to align its per-country IT strategies to a global IT strategy. This included the establishment of three major IT Services Centers with a common service desk platform - named Global Service Desk - for all organizations as well as a common set of ITIL based processes and working procedures for service coherence. Built around HP OpenView Service Desk, the ITIL based solution rolled out by DHL serves the growing needs of more than 170,000 users around the globe, delivering agility through quality IT services that support the sustained growth of DHL's worldwide business.

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