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Overview:
Antares Management Solutions is an information technology and business process outsourcing firm based in Westlake, Ohio. HP OpenView Service Desk is a robust IT service desk solution that provides the enterprise with an overview of its IT services. Its modular approach, centered on ITIL and core IT services, offers the flexibility of implementation in whole, or based on business need. Built on a unified configuration management foundation, organizations can leverage IT service processes as well as manage the IT service life cycle. This case study offers an overview of how Antares Management Solutions has utilized Westbury's Service Desk Intelligence solution to significantly enhance its reporting and data-mining capability from HP OpenView Service Desk.
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