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When customers visit Cisco Systems, the company strives to make their stay excellent in every respect. The challenge was to balance security with ease of use. Any wireless hotspot solution needed to restrict guest traffic to its own VLAN, segregating it from Cisco production traffic. And the VLAN would need end-to-end user authentication to restrict harmful behavior and protect the network. Finally, Cisco IT wanted the guest wireless hotspots to use the same Cisco Aironet 350 and 1200 wireless access points already used for corporate voice and data traffic. Cisco IT selected the Cisco Building Broadband Service Manager, a "hotspot in a box" solution after considering the Cisco Service Selection Gateway.

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