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Verizon Wireless is the nation's leading provider of wireless communication and has the largest nationwide wireless voice and data network. One of Verizon Wireless's main concerns is the accuracy and reliability of its mission-critical billing systems as a means of retaining and gaining customers through enhanced features, thus increasing revenue. An MKS consultant worked with members of Verizon Wireless' VISION billing system group, to analyze their existing change and configuration management processes. They developed a plan by which their software change processes would be reflected and enforced in MKS Integrity Manager, the process and workflow management portion of the MKS Integrity Solution.

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