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Overview:
This HP case study highlights the IT standardization journey of Arizona Public Service (APS), which generates, sells, and delivers electricity and energy-related products and services to over a million Arizona households. Using HP OpenView solutions to integrate and streamline its processes and technologies in accordance with ITIL best practices, APS has slashed systems downtime by 50 percent and improved its mean time to repair by 75 percent. Download this case study to read more about APS and how its IT service management strategy, powered by HP OpenView solutions, has transformed the company from a utility to a customer-centric service provider.
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| Format: | |
| Date: | Jun 2005 |
| Pages: | 5 |
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