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Bank of America offers financial services targeted to commercial and individual consumers. The Consumer Real Estate (CRE) Division of Bank of America provides mortgage loans to homebuyers, and adjusts its staffing levels according to fluctuating interest rates and real estate. But manual data collection and analysis were slow and inaccurate, leading to either high employee costs or lowered service quality. To automate its loan forecasting, the company installed OutlookSoft Everest, a Business Performance Management (BPM) solution based on Microsoft SQL Server 2000, Microsoft SQL Server 2000 Analysis Services, and Microsoft Office Excel 2003. As a result, Bank of America has achieved a return on its investment and reduced the number of hours it takes to create reports by 98 percent.

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