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Overview:
Wyndham International is a hotel chain renowned for offering personalized service and sumptuous amenities at its primarily upscale and luxury hotels. In 2000, Wyndham hired a new CTO whose arrival coincided with a decision to upgrade a large quantity of aging hardware. At the time, Wyndham purchased its systems from a local third-party technology integrator, who also configured and installed PCs and servers on site. To improve the procurement process - and lower costs - the CTO asked Miller's department to send out a request for proposal (RFP) for bids on standardized PC, notebook, and server platforms. Dell won the RFP in 2000 by demonstrating an efficient procurement model that accelerates deployment and allows Wyndham to avoid the cost of a third-party integrator.
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