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Overview:

The ITILŪ (IT Infrastructure Library) framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical element to ensure success with ITIL or any process-based IT transformation initiative. While ITIL provides guidance for Service Support and Service Delivery processes, ITIL doesn't offer concrete recommendations on how to produce and operationalize a Service Catalog. Readers will discover three simple guidelines to ensure success with their ITIL Service Catalog.

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Format:PDFSize:300 KB
Date:Feb 2005
Pages:8

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