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Modern organizations must manage an ecosystem with no boundaries, one that is consistently buffeted by globalization, faster cycle time requirements, unknown competitors, and complexity at every turn. Business process management becomes the art of the disciplined, where decisions are made at the front line, closer to the customer. To focus on processes, workers need to leverage the best directions and practices to create a competitive advantage. This report provides validated, in-depth primary research on managing processes and associated best practices.

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Pages:18

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