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Overview:

Incident and event management is a key part of any IT organization's mission, but problem resolution has often been hampered by the historic gap between IT operations and the service desk. While barriers between help desk and IT operations teams are typical, you can't let them cripple your organization's problem management efforts.

Hear Gartner Analyst Deb Curtis and Gerry Roy, Solution Marketing Manager with BMC Software, discuss the barriers that have traditionally kept the disparate groups within IT organizations at cross purposes. Find out how an automated solution that integrates event consoles with service desk tickets can help your business eliminate the "IT process wars" once and for all! Check out this on-demand Webcast from BMC Software to learn how you can:

  • Align your IT operations and help desk teams with each other and with your business as a whole
  • Prioritize and streamline incident response measures
  • Manage event information from discovery to recovery
  • Maximize systems uptime
  • Improve the ROI of all your technology assets

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Format:Webcast
Date:Sep 2005

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