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GE Healthcare is a $14 billion unit of General Electric Company. The company sought a way to dispatch this distributed team of skilled engineers to the appropriate facilities, based on both the type of equipment they are qualified to repair and their home office location. GE Healthcare-Clinical Services gave its 100 field engineers Samsung SPH-i700 wireless smartphones that communicate across a CDMA2000 1X nationwide network from Verizon Wireless. A key return on investment is the more streamlined process for servicing medical equipment.

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