On The Insider: Heidi Klum Takes Seal's Name
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Offering affordable and stylish furniture, Herman Miller's market extends from the home to large international corporations. Facing the challenges for comprehensive redesign of global business processes, complete reengineering of order management process, integrate technology into mainframe-based order fulfillment process, improve customer satisfaction with 100 percent on time order delivery and enable use of company data to make better business decisions. The solution was implementing webMethods to integrate the mainframe order fulfillment, manufacturing and sales management systems and reengineer business processes, implement webMethods to integrate customer e-procurement systems with Herman Miller eZconnect web portal for direct order fulfillment and employ fully clustered HP platforms to ensure high scalability, reliability and availability of a global, mission critical order management infrastructure.

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