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E-government and public e-services have been on the international agenda for several years now, but how far has Europe progressed when it comes to the usage of public e-services? E-services have been implemented or launched by all EU countries, and the range of initiatives is continually developing. But there are still remarkably few statistics on the usage of the individual e-services compared to services offered off-line. There is also very little information about the benefits gained by the citizens and business using the services. This paper presents the results of a survey of more than 48,000 actual users of a range of e-services in a number of countries.

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Format:PDFSize:1,055 KB
Date:Dec 2004
Pages:64

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