On CHOW: Throw parties like a pro
BNET Business Network:
BNET
TechRepublic
ZDNet

FREE Registration is required

Overview:

Robert Frances Group analysts believe implementing best-practice incident management and problem management processes represents significant opportunities for IT to deliver demonstrable short- and long-term business value. To capitalize on such opportunities and deliver demonstrable business benefits, however, IT executives must ensure that incident and problem management processes leverage relevant, reliable, procedures, workflows, and technologies. IT executives should then build upon these successes to craft comprehensive, architectural approaches to these important business and technological challenges.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format:PDFSize:204 KB
Date:Feb 2005
Pages:5

People who downloaded this item also downloaded

White Paper ITIL Service Management Practices V3 Qualifications Scheme
White Paper Data Center Projects: Standardized Process
White Paper Configuration Management: A CA IT Service Management Process Map
White Paper Seven Steps to Improved Incident Handling
White Paper 8 Steps to Better Incident Classification

Top results from Business Management

White Paper IBM WebSphere Portal for z/OS taps into System z, Web 2.0: Executive update
White Paper System z software working in harmony for today and tomorrows SOA enterprise : How WebSphere, DB2, CICS, IMS and WMQ interoperate
White Paper Customer-Hosted Volume Activation Guide (Using KMS)
White Paper Microsoft Hosted Volume Activation (Using MAK)
White Paper Whitepaper:Intelligent Data Management with Dell Product Group

» View all Business Management listings

advertisement

White Papers, Webcasts, and Resources

Featured Training Courses

advertisement
Click Here
  • Smart Tech Expert advice on innovations in healthcare and the green technologies that make it happen. Find out more
  • Smart Business Discussion and advice on management issues that revolve around making your world smarter and more useful. More Smart Advice
  • Smart People The best and worst moves in the management and strategy trenches. Learn More

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this library, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a library registrant, you will receive a complimentary subscription to the ZDNet white paper newsletter and e-mail Must-Read News Alerts. You can unsubscribe from these at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy (updated).