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Overview:

A profound development is underway in today's business environment. Leading organizations are discovering how to boost the visibility of their support centers and cultivate the backing they need from the broader organization. The compelling payoff? Services that are more consistent and effective and that deliver higher value to customers and the organization.

View this BNET Webcast with guest speaker Brad Cleveland, Senior Advisor to ICMI. Cleveland will lay out the concrete steps you can and must take now to elevate your services and prepare for what's coming.

View this Webcast to learn:

  • Trends in today's business environment and what customers expect
  • The three dimensions of value
  • Key metrics: measuring progress and success in customer support



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Format:Webcast
Date:Oct 2009

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