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Like most major airlines, America West Airlines schedules and assigns full flight crews for hundreds of daily departures and uses a straightforward staffing forecast to predict employment levels and training needs for the upcoming year. The challenge was to accurately staff pilot and flight attendant reserve crews for nearly 600 daily flights. America West Airlines deployed SAS analytic package to avoid expensive flight cancellations and save millions in overstaffing costs.

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Date:Jan 2009

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