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Performance management - when narrowly defined - spans so many individual managerial methods that few people seem to agree on what it is. But define it broadly while ignoring integration of these methods, and it risks becoming little more than a slogan for a disjointed mix of projects. A performance management framework may include methodologies and supporting software for Activity-Based Cost Management (ABM), balanced scorecards and strategy maps, dashboards and Key Performance Indicators (KPIs), as well as systems and measures for Customer Relationship Management (CRM), Supply Chain Management (SCM), lean management, resource planning, and budgeting & forecasting.

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Format:PDFSize:264 KB
Date:Nov 2008
Pages:4

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