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Overview:

Aspect Software, Inc. is the world's largest company solely focused on the contact center industry. It needed to provide valuable customer data in real-time, allowing contact centers to make decisions quickly and better serve customers and to provide automatic notification of remedy tactics as performance problems are identified. Aspect Software implemented Oracle TimesTen In-Memory Database and Oracle Database within the company's contact center solutions to enable organizations to more effectively manage customer service, collections and sales and telemarketing activities.

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Format:PDF
Date:Sep 2007

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