On The Insider: Cyrus FamilyOn the Loss of Bus Driver
BNET Business Network:
BNET
TechRepublic
ZDNet

FREE Registration is required

Overview:

Located in Victoria, Baw Baw Shire Council employs 300 people, including an IT team of six, servicing a population of about 40,000 spread across 4000 square kilometers. Baw Baw Shire Council needed to replace its existing customer access request system to improve first-point-of-contact resolution of constituent requests. By providing an integrated view of each constituent, it wanted to reduce call waiting periods for constituents, provide faster request resolution and expand contact channels. Working with Microsoft Services and partners, the council created its own constituent relationship management system based on Microsoft Dynamics CRM. It provides an integrated view of constituent property information with contact and request details, enabling standardised processes across council operations and more consistent, responsive service.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format:WORD
Date:Jun 2009

Top results from CRM Software

Case Study Solution Provider Uses Hosted Services to Secure a Significant Deal With Retail Giant
White Paper CRM Your Salespeople Will Love
White Paper Choosing the Best CRM for Your Organization
White Paper Yankee Group: Software as a Service Dramatically Improves CRM Success
White Paper It's All About the Salesperson: Taking Advantage of Web 2.0

» View all CRM Software listings

advertisement

White Papers, Webcasts, and Resources

Featured Training Courses

advertisement

Enterprise Applications

  • Check out some of the easiest and most powerful ways to boost productivity while saving money on your application infrastructure. See ZDNet's comprehensive Enterprise Application resource center, now!
  • New Online Dashboard
  • Read about top issues IT decision-makers face every day, plus get cost effective solutions to real life IT problems. Oracle Topline

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this library, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a library registrant, you will receive a complimentary subscription to the ZDNet white paper newsletter and e-mail Must-Read News Alerts. You can unsubscribe from these at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy (updated).