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Overview:

Business Service Management (BSM) is a reality that's working. Many companies around the world have made Novell their vendor of choice for BSM solutions. These companies embraced BSM because it has proven time and again to be effective in addressing the critical challenges that consistently rank among their top IT priorities, year after year: minimize Risk: Reduce the risks caused by infrastructure changes, communicate Value: Show how IT meets and exceeds the needs of the business and manage Impact: Mitigate the business impact of outages and other IT problems when they occur.

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Format:PDFSize:6,072 KB
Date:Jul 2009
Pages:27

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