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Overview:

Payworks Payroll Services provides online payroll and human resource outsourcing solutions to midsized organizations. The growing firm was coping with system downtime and rising maintenance expenses for its legacy PBX-based platform and needed to reduce communication costs for its 100-member call centre, which receives up to 400 calls per day. After reviewing Mitel, Asterisk and Linux-based options, Microsoft Gold Certified Partner Objectworld decided to use a Windows-based platform using Microsoft Visual Studio and the Microsoft .NET Framework. The new Windows-based communications platform helps Payworks save up to $52,000 per year - while providing several productivity features that allow the company's call centre and sales teams to respond to customers quickly and reliably.

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Date:Aug 2009

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