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Overview:

Web collaboration has emerged from the economic ashes of 2009 as a bright new support tool with a compelling ROI. It's no wonder: Web collaboration benefits for technical support include improved service levels, reduced operational costs and an impressive competitive advantage.

View this TechRepublic Webcast to hear John Ragsdale, CEO of the Service and Support Professionals Association, discuss the business case for Web collaboration in support environments, how organizations are leveraging this technology to thrive in a tough economy and which modules of Web collaboration deliver a strong ROI.

View this Webcast to learn:

  • How organizations are leveraging Web collaboration for technical support
  • Why adoption of these tools is growing among smaller firms
  • Which Web collaboration modules deliver the fastest ROI in a support environment

View It Today!

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Format:Webcast
Date:Aug 2009

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