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Overview:
With the growing interest in Service Level Management (SLM) the IT Infrastructure Library (ITIL) is receiving increasing interest and attention. IT managers want to know more about it and how it might help their Service Level Management (SLM) efforts be successful. In this seminar you will learn about the basic components of ITIL, How ITIL can be leveraged for SLM, and How ITIL extends beyond SLM.
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| Format: | Webcast |
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