On CHOW: How to avoid dirty looks at cafes
BNET Business Network:
BNET
TechRepublic
ZDNet

FREE Registration is required


Sponsored by
Microsoft

Overview:

Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. For two years, Service Repair Solutions used NetSuite CRM, an Oracle-based solution, for its customer relationship management system. But the lack of integration between NetSuite CRM and the company's other systems slowed performance, limited productivity, and restricted growth. After evaluating several CRM solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company has cut call center customer support time by 30 percent, reduced agent training time by 25 percent, and strengthened its growth capacity.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format:WORD
Date:Jul 2008

Top results from Sales Force Automation

Case Study Ingersoll Rand Increases Business Agility With Microsoft Online Services
Case Study Solution Provider Uses Hosted Services to Secure a Significant Deal With Retail Giant
White Paper The Top 10 Secrets to Using Data Mining to Succeed at CRM
White Paper Increasing marketing campaign profitability with predictive analytics
White Paper CRM Your Salespeople Will Love

» View all Sales Force Automation listings

Top results from CRM Software

Case Study Solution Provider Uses Hosted Services to Secure a Significant Deal With Retail Giant
White Paper Discover the Best Direct Mail Piece Cost-Effectively
White Paper Who are my best customers?
White Paper Predictive Analytics for the Detection of Suspicious Claims
White Paper The Top 10 Secrets to Using Data Mining to Succeed at CRM

» View all CRM Software listings

advertisement

White Papers, Webcasts, and Resources

Featured Training Courses

advertisement

SmartPlanet

Click Here

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this library, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a library registrant, you will receive a complimentary subscription to the ZDNet white paper newsletter and e-mail Must-Read News Alerts. You can unsubscribe from these at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy (updated).