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Overview:

The Dow Chemical Company was using a Web-conferencing solution to communicate with customers and vendors - in fact, it was using five solutions. Employees viewed the solutions as relatively difficult to use and unreliable. At the same time, the company was ready to adopt a unified instant-messaging solution across its standardized global workstations. By moving to Microsoft unified communications, Dow Chemical adopted a Web-conferencing solution for the entire company that was up and running in six weeks and that, in its first six months, is used by 36 percent more employees than previous solutions were. Faster collaboration cuts the time and cost previously required to interact with partners. Meanwhile, the Microsoft-based instant-messaging solution facilitates faster and more accurate communications, which are especially important in Dow Chemical's global infrastructure.

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Format:WORD
Date:Jun 2007

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