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Overview:

Join this webcast to gain information on the Visible Ops Methodology. Also discusses how to build an enforceable change management process that curbs the number of unplanned changes and helps reduce MTTR by allowing problem managers to rule out change as early as possible in the repair cycle. Further discusses on building an ITIL-style configuration management database to find the highest contributors to unplanned work.

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Format:Webcast
Date:Oct 2004

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