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Overview:

This comprehensive guide, intended for technical IT staff, voice system managers, and CIOs, provides a complete introduction and expert guidance to enable the successful deployment and management of a Unified Communications (UC) solution in the enterprise. It describes the issues decision makers need to understand as they set out to build a winning IP business communication strategy, including:

  • Breakdown of the critical components of an enterprise voice system
  • VoIP technologies and standards
  • Underlying network elements that can affect the voice system
  • Business applications such as unified messaging, converged conferencing, call centers and customer resource management (CRM)
  • Emerging technologies, including fixed mobile convergence (FMC), presence, IM, and video -- the components of UC
  • Advantages and disadvantages of various architectures
  • Review of total cost of ownership (TCO)
  • Glossary of terms

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Format:PDF
Date:Feb 2008
Pages:42

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