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Overview:
In this paper, five main design questions are introduced for Change Management that are not (directly) addressed by ITIL. For every question a proposed solution is described that is based on best practices from Hewlett-Packard. Most of the solutions are part of the standard Change Management process guide that Hewlett-Packard has developed based on ITIL and as part of the ITSM Reference Model.
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| Format: | Size: | 158 KB | |
| Date: | Feb 2002 | ||
| Pages: | 15 |
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