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Southwest Airlines is the fourth largest carrier in the United States, with nearly 2,800 daily departures to cities in 30 states. The company's more than 35,000 employees provide legendary customer service to travelers in 58 cities across the nation. Remedy Help Desk offers the flexibility to specify alerts for all high priority and urgent cases, while also tailoring notification methods for low and medium priority cases based on the requirements of each support group. The Remedy Help Desk and TelAlert combination is contributing to Southwest's success by speeding response time when outages occur in the IT environment.

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