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Overview:

When users get angry or frustrated, your job becomes a whole lot harder. But if you know what's likely to set them off, you can keep things on a more even keel. Here are a few common emotional triggers to watch out for.

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Format:PDFSize:52 KB
Date:Jun 2009Version:1.0
License:copyright
System Req:Adobe Acrobat 5.0 or later

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