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High Availability with Oracle Database 11g Release 2
Make your IT infrastructure even more robust and fault tolerant, improve service levels, and more with industry-leading high availability technologies.
Sponsored by: Oracle
Date: January 2009 |
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Live Event - Increasing Energy Efficiency with x86 Servers
Looking to save on data center operations? Maximize energy efficiency by consolidating your distributed x86-based computers onto fewer machines.
Sponsored by: IBM
Date: December 2009 |
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Five Steps to Successful IT Consolidation
This Riverbed paper presents a clear 5-step approach to making sure every IT consolidation project is successful. (Riverbed)
Sponsored by: Riverbed
Date: March 2009 |
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CRM Media - Best Practices: Software-as-a-Service
Get tips, best practices and other valuable insights from 8 different companies on how SaaS solutions can help your organization achieve its goals.
Sponsored by: Oracle
Date: December 2008 |
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Business Continuity and Disaster Recovery with CA Recovery Management and VMware Infrastructure
Learn about an integrated approach to application and server provisioning that reduces total cost and complexity, plus boosts application availability.
Sponsored by: CA XOsoft
Date: November 2009 |
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Best Practices in the Call Center: A Customer Touch-Point Methodology
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all...
Sponsored by: Oracle
Date: January 2009 |
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Market-Leading Data-Modeling Tools: Research Report from the Burton Group
The Burton Group provides an in-depth research report on Market-Leading Data-Modeling Tools. According to their research, basic data modeling tools have become commoditized...
Sponsored by: Sybase
Date: November 2009 |
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A Large-Vocabulary Continuous Speech Recognition System for Hindi
This paper presents two new techniques that have been used to build a large-vocabulary continuous Hindi speech recognition system. The paper presents a technique for...
Company: IBM
Date: October 2004 |
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Sphinx-4: A Flexible Open Source Framework for Speech Recognition
Sphinx-4 is a flexible, modular and pluggable framework to help foster new innovations in the core research of hidden Markov model (HMM) speech recognition systems....
Company: Sun Microsystems
Date: November 2004 |
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The CMU Sphinx-4 Speech Recognition System The Sphinx-4 speech recognition system is the latest addition to Carnegie Mellon University's repository of Sphinx speech recognition systems. It has been jointly designed by... Company: Sun Microsystems |
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Voice as a User Interface: Case Study and Lessons Learned
This paper targets speech application developers and architects who want to design and develop voice portlet applications. It explores best practices and focuses on general...
Company: IBM
Date: December 2004 |
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An IVR Platform for Top-Notch Customer Service That's Time and Modey Efficient Quality customer service is at the very core of Westar Energy's values. And in order to better and more consistently provide that quality service, Westar... Company: Nortel Networks | 
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IBM WebSphere Voice Server V5.1.1/V5.1.2 and Avaya Interactive Response V1.3: An Interoperability Guide
This paper is a guide for integrating IBM WebSphere Voice Server V5.1.1/V5.1.2 and Avaya Interactive Response V1.3. The paper considers best practices as applied to...
Company: IBM
Date: November 2005 |
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Talking Windows: Exploring New Speech Recognition and Synthesis APIs in Windows Vista
In recent years, Microsoft has placed an increasing emphasis on bringing speech technologies into mainstream usage. Windows Vista includes a built-in speech recognition user interface...
Company: Microsoft
Date: January 2006 |
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Windows Vista Speech Recognition Step by Step Guide Windows Vista's speech recognition is state of the art. Using speech recognition in the operating system, you can dictate emails and documents, and use your... Company: Microsoft |
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Speech Recognition Redefines Self-Service
Traditional touch-tone Interactive Voice Response (IVR) platforms have been around and stable for many years, widely accepted by organizations as a cornerstone of self-service strategy....
Company: eLoyalty
Date: October 2003 |
eLoyalty |
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A tutorial on Call Control XML (CCXML) and voice browser call control
In this document, we will look at some of VoiceXML's capabilities and limitations, as well as details on how VoiceXML and CCXML can be integrated...
Company: TechRepublic
Date: April 2006 |
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Survey of the Speech Recognition Techniques for Mobile Devices This paper presents an overview of different approaches for providing Automatic Speech Recognition (ASR) technology to mobile users. Three principal system architectures in terms of... Company: University of Ulm | University of Ulm |
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Lead Time Turnaround Improves by 180 Percent With IVR Solutions ServiceMagic is an online marketplace where homeowners can find residential contractors and home service professionals. The company needed to speed up lead turnaround time, find... Company: Microsoft |
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Automatic Analysis of Call-Center Conversations
This paper describes a system for automating call-center analysis and monitoring. This system integrates transcription of incoming calls with analysis of their content; for the...
Company: Association for Computing Machinery
Date: November 2005 |
Association for Computing Machinery |
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Best Practices on Calculating the ROI for Implementing Speech This webinar will help the viewer determine how to develop the ROI for implementing speech and will review best practices in developing a business case... Company: TuVox | TuVox |
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Key-Word Spotting - The Base Technology for Speech Analytics
With the development and worldwide adoption of Automatic Speech Recognition (ASR) technology, additional ASR markets and applications are emerging with specific needs from the ASR...
Company: NSC - Natural Speech Communication
Date: July 2005 |
NSC - Natural Speech Communication |
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Speech Application Development: Six Steps for Creating a Speech Recognition Application or Speech-Enabling Your DTMF IVR Organizations of all sizes have used Touch-Tone Interactive Voice Response (IVR) systems to automate various customer-facing business processes. While these Touch-Tone IVR systems can save... Company: Microsoft |
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Speech Recognition in Microsoft Word 2002 In this webcast, the presenters will discuss how to use speech and handwriting recognition with Microsoft Word 2002. This webcast will cover what speech recognition... Company: Microsoft |
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New Speech-Enabled Telephone Banking System Will Improve Customer Satisfaction While Lowering Service and Telecommunications Costs Woodforest National Bank has experienced significant growth recently, particularly for in-store retail operations in Wal-Mart and grocery chains. However, Woodforest's existing Dual-Tone Multi-Frequency (DTMF) telephone... Company: Microsoft |
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Windows Speech Recognition
Windows Speech Recognition is a valuable usability tool with which the user can literally interact with his computer through speech - an especially helpful feature...
Company: Microsoft
Date: October 2006 |
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Cross-Domain Approximate String Matching Approximate string matching is an important paradigm in domains ranging from speech recognition to information retrieval and molecular biology. This paper introduces a new formalism... Company: Alcatel-Lucent | 
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Speech recognition in Windows Vista
Vista is the first Microsoft OS that has built-in speech recognition capabilities. Using this feature, you can perform tasks such as starting and closing programs,...
Company: Deb Shinder
Date: March 2007 |
Deb Shinder |
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Bergen County Utilities Authority Improves Public Relations by Implementing New Speech System The Bergen County Utilities Authority (BCUA) is a public utility providing sewage disposal for 46 municipalities, as well as solid waste services for 70 municipalities,... Company: Avaya | 
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Federal Educational Organization Expands IVR Capabilities With Solutions From Avaya and INI A federal educational organization was created in 1980 by combining offices from several federal agencies. The organization wanted to expand self-service functions on existing interactive... Company: Avaya |
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Finance Organization Standardizes Call Center Operations With Avaya and Cleo Self-Service Solution A large international consumer finance organization was planning to launch an integrated voice and CTI application to all of its call centers, worldwide. The finance... Company: Avaya |
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Financial Services Company Improves Productivity With Self-Service Solutions From Avaya and Viecore A leading financial services company provides branded credit cards to consumers and retailers in 39 countries around the world. The company relied on a Dual-Tone... Company: Avaya |
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Health Organization Improves Caller Experience With Solutions From Avaya and INI Since it was founded in 1924, a major health organization has shown a commitment to cardiovascular research and education. The organization needed to provide information... Company: Avaya |
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Home Retailer Implements New Store Locator With Avaya Interactive Response (IR) and RSI IVR Solutions and Services A leading national large-format retailer of home textiles, housewares and decorative home accessories has over 400 stores in the United States and Canada. The home... Company: Avaya |
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Avaya Case Study: InCharge Institute The InCharge family includes InCharge Education Foundation, which provides award-winning products and materials that support the personal financial literacy needs of consumers in North America,... Company: Avaya |
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Insurance and Financial Services Organization Streamlines Operations The world's leading international insurance and financial services organization has operations in more than 130 countries and jurisdictions. Its member companies serve commercial, institutional and... Company: Avaya |
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Insurance Companies Reduce IT Costs Insurance companies want to help people - including their employees - live safer, more secure lives. One way companies keep employees secure is by resetting... Company: Avaya |
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Insurance Company Saves Money and Improves Customer Satisfaction At one of the nation's largest insurers of specialty vehicles and watercraft, a call center handles policyholder claims and assists insurance agents by quoting, booking... Company: Avaya |
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Internet Service Provider Validates System With Avaya Interactive Response and IQ Services Load Testing An Internet Service Provider (ISP) was formed 19 years ago from one man's effort to make the power of the Internet available to the average... Company: Avaya |
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Avaya Voice Portal Gives Language Line the Reliability, Flexibility, and Scalability for New Interpretation Service When Language Line Services launched Your World, Your Language, the first free service that helps limited-English speakers buy business services, it needed a partner that... Company: Avaya |
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Major Media Company Streamlines Operations With Avaya and ScanSoft Solutions Based in Virginia, a major media company includes a member services organization that provides all support to the company's online customers. The member services organization... Company: Avaya |
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Medical Group Validates System With Avaya Interactive Voice Response and IQ Services Load Testing A non-profit, multi-specialty medical group provides health care to millions of residents in the Midwest via 11 hospitals, 65 clinics, 12 pharmacies and 3 ambulatory... Company: Avaya |
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Avaya Case Study: Optima Telekom OPTIMA Telekom is a new provider of fixed telephony services in the Republic of Croatia, which offers its customers a complete spectrum of telecommunications services.... Company: Avaya |
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Retailer Monitors IT and Telecom Infrastructure With Avaya Interactive Response (IR) and RSI's SNMP Netwatch Monitor Tool A retailer operates large-format general merchandise stores - including discount stores, moderate-priced promotional stores and traditional department stores - in the United States. The company... Company: Avaya |
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Retailer Unified Human Resources Processes With Automated Solutions From Avaya and Viecore Founded in 1963, with one women's apparel store in Columbus, Ohio, a retailer has grown into more than 3,800 stores with six retail brands and... Company: Avaya |
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