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Webcast Lower the Cost of Your Data with IBM System x Servers and DB2 Been questioning the real cost of upgrading your database infrastructure? Learn how to lower the cost of your data with IBM System x Servers and...

Tags: Data Management, Databases, Enterprise Software, Hardware, IBM Corp.

Sponsored by: IBM
Date: November 2009
IBM
White Paper Evaluating the Decision to Buy or Build a Portal: The Value of WebSphere Portal Compared to a Proprietary Portal in a J2EE Technology-Based Environment Compare the IT development costs and support times required to create a portal using an off-the-shelf solution vs. taking a custom-built approach.

Tags: Enterprise Software, Environment, IBM WebSphere, IBM WebSphere Portal Server, Internet

Sponsored by: IBM
Date: August 2004
IBM
White Paper Cloud Computing— Latest Buzzword or a Glimpse of the Future? Go beyond all the hype and decide for yourself whether cloud computing is truly a game changer or just another technology fad.

Tags: Cloud Computing, Hardware, Virtualization

Sponsored by: Google
Date: September 2009
Google
White Paper Adobe LiveCycle solutions for intuitive user experiences Boost customer service, simplify processes, and improve the quality of decision-making by building self-service apps with more intuitive interfaces.

Tags: Adobe LiveCycle, Adobe Systems Inc., Finance, Managerial Accounting, Marketing

Sponsored by: Adobe Systems
Date: September 2009
Adobe Systems
Webcast Live Webcast: Saving Money with Software as a Service (SaaS) Gain a better understanding of the market conditions driving the need for SaaS and find out how you can use it to save money and...

Tags: Cloud Computing, Emerging Technologies, Managed Hosting, Small And Medium Business, Smb/Sme

Sponsored by: TechRepublic
Date: October 2009
TechRepublic
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White Paper Market-Leading Data-Modeling Tools: Research Report from the Burton Group The Burton Group provides an in-depth research report on Market-Leading Data-Modeling Tools. According to their research, basic data modeling tools have become commoditized...

Tags: Burton Group, Sybase Inc., Software, Research & Development, Modeling

Sponsored by: Sybase
Date: November 2009
Sybase
White Paper Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all...

Tags: Best Practice, Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper A Large-Vocabulary Continuous Speech Recognition System for Hindi This paper presents two new techniques that have been used to build a large-vocabulary continuous Hindi speech recognition system. The paper presents a technique for...

Tags: Emerging Technologies, Speech Recognition

Company: IBM
Date: October 2004
IBM
White Paper Sphinx-4: A Flexible Open Source Framework for Speech Recognition Sphinx-4 is a flexible, modular and pluggable framework to help foster new innovations in the core research of hidden Markov model (HMM) speech recognition systems....

Tags: Emerging Technologies, Framework, Open Source, Speech Recognition, Sphinx-4

Company: Sun Microsystems
Date: November 2004
Sun Microsystems
White Paper The CMU Sphinx-4 Speech Recognition System The Sphinx-4 speech recognition system is the latest addition to Carnegie Mellon University's repository of Sphinx speech recognition systems. It has been jointly designed by...

Tags: Emerging Technologies, Speech Recognition, Sphinx-4 Speech Recognition System, Sun Microsystems Inc.

Company: Sun Microsystems
Sun Microsystems
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White Paper Voice as a User Interface: Case Study and Lessons Learned This paper targets speech application developers and architects who want to design and develop voice portlet applications. It explores best practices and focuses on general...

Tags: Application Servers, Voice, Software, Portlet, Portals

Company: IBM
Date: December 2004
IBM
Case Study An IVR Platform for Top-Notch Customer Service That's Time and Modey Efficient Quality customer service is at the very core of Westar Energy's values. And in order to better and more consistently provide that quality service, Westar...

Tags: Emerging Technologies, Interactive Voice Response (IVR), IVR, MPS 500, Nortel Networks Corp.

Company: Nortel Networks
Nortel Networks
White Paper IBM WebSphere Voice Server V5.1.1/V5.1.2 and Avaya Interactive Response V1.3: An Interoperability Guide This paper is a guide for integrating IBM WebSphere Voice Server V5.1.1/V5.1.2 and Avaya Interactive Response V1.3. The paper considers best practices as applied to...

Tags: Application Servers, Telecommunications, Software, Server, Middleware

Company: IBM
Date: November 2005
IBM
White Paper Talking Windows: Exploring New Speech Recognition and Synthesis APIs in Windows Vista In recent years, Microsoft has placed an increasing emphasis on bringing speech technologies into mainstream usage. Windows Vista includes a built-in speech recognition user interface...

Tags: API, Emerging Technologies, Microsoft Corp., Microsoft Windows, Microsoft Windows Vista

Company: Microsoft
Date: January 2006
Microsoft
White Paper Windows Vista Speech Recognition Step by Step Guide Windows Vista's speech recognition is state of the art. Using speech recognition in the operating system, you can dictate emails and documents, and use your...

Tags: Emerging Technologies, Microsoft Windows, Microsoft Windows Vista, Speech Recognition, Windows Vista Speech Recognition

Company: Microsoft
Microsoft
White Paper Speech Recognition Redefines Self-Service Traditional touch-tone Interactive Voice Response (IVR) platforms have been around and stable for many years, widely accepted by organizations as a cornerstone of self-service strategy....

Tags: eLoyalty, Emerging Technologies, Interactive Voice Response (IVR), Speech Recognition

Company: eLoyalty
Date: October 2003
eLoyalty
Download A tutorial on Call Control XML (CCXML) and voice browser call control In this document, we will look at some of VoiceXML's capabilities and limitations, as well as details on how VoiceXML and CCXML can be integrated...

Tags: CCXML 1.0 Specification, Web Browser, VOIP, VoiceXML, Telephony

Company: TechRepublic
Date: April 2006
TechRepublic
White Paper Survey of the Speech Recognition Techniques for Mobile Devices This paper presents an overview of different approaches for providing Automatic Speech Recognition (ASR) technology to mobile users. Three principal system architectures in terms of...

Tags: Advertising & Promotion, Emerging Technologies, Marketing, Mobile, Mobile Device

Company: University of Ulm
University of Ulm
Case Study Lead Time Turnaround Improves by 180 Percent With IVR Solutions ServiceMagic is an online marketplace where homeowners can find residential contractors and home service professionals. The company needed to speed up lead turnaround time, find...

Tags: Homeowner, Interactive Voice Response (IVR), IVR, Microsoft Corp.

Company: Microsoft
Microsoft
White Paper Automatic Analysis of Call-Center Conversations This paper describes a system for automating call-center analysis and monitoring. This system integrates transcription of incoming calls with analysis of their content; for the...

Tags: Analysis, Association For Computing Machinery, Call Centers, Call-center, Customer Relationship Management (CRM)

Company: Association for Computing Machinery
Date: November 2005
Association for Computing Machinery
Webcast Best Practices on Calculating the ROI for Implementing Speech This webinar will help the viewer determine how to develop the ROI for implementing speech and will review best practices in developing a business case...

Tags: Best Practice, Business Case, Finance, Managerial Accounting, ROI

Company: TuVox
TuVox
White Paper Key-Word Spotting - The Base Technology for Speech Analytics With the development and worldwide adoption of Automatic Speech Recognition (ASR) technology, additional ASR markets and applications are emerging with specific needs from the ASR...

Tags: Analytics, Emerging Technologies, Engine, Speech Recognition

Company: NSC - Natural Speech Communication
Date: July 2005
NSC - Natural Speech Communication
White Paper Speech Application Development: Six Steps for Creating a Speech Recognition Application or Speech-Enabling Your DTMF IVR Organizations of all sizes have used Touch-Tone Interactive Voice Response (IVR) systems to automate various customer-facing business processes. While these Touch-Tone IVR systems can save...

Tags: Application Development, Emerging Technologies, Speech Recognition

Company: Microsoft
Microsoft
Webcast Speech Recognition in Microsoft Word 2002 In this webcast, the presenters will discuss how to use speech and handwriting recognition with Microsoft Word 2002. This webcast will cover what speech recognition...

Tags: Emerging Technologies, Webcast, Speech Recognition, Software, Office Suites

Company: Microsoft
Microsoft
Case Study New Speech-Enabled Telephone Banking System Will Improve Customer Satisfaction While Lowering Service and Telecommunications Costs Woodforest National Bank has experienced significant growth recently, particularly for in-store retail operations in Wal-Mart and grocery chains. However, Woodforest's existing Dual-Tone Multi-Frequency (DTMF) telephone...

Tags: Banking, Telecommunications, Telecom & Utilities, Product Marketing, Phone

Company: Microsoft
Microsoft
White Paper Windows Speech Recognition Windows Speech Recognition is a valuable usability tool with which the user can literally interact with his computer through speech - an especially helpful feature...

Tags: Computer, Voice, Speech Recognition, Software, Productivity

Company: Microsoft
Date: October 2006
Microsoft
White Paper Cross-Domain Approximate String Matching Approximate string matching is an important paradigm in domains ranging from speech recognition to information retrieval and molecular biology. This paper introduces a new formalism...

Tags: Alcatel, Domain, Emerging Technologies, Lucent Technologies Inc., Multimedia

Company: Alcatel-Lucent
Alcatel-Lucent
Download Speech recognition in Windows Vista Vista is the first Microsoft OS that has built-in speech recognition capabilities. Using this feature, you can perform tasks such as starting and closing programs,...

Tags: Deb Shinder, Emerging Technologies, Microsoft Windows, Microsoft Windows Vista, Microsoft Windows Vista (Longhorn)

Company: Deb Shinder
Date: March 2007
Deb Shinder
Case Study Bergen County Utilities Authority Improves Public Relations by Implementing New Speech System The Bergen County Utilities Authority (BCUA) is a public utility providing sewage disposal for 46 municipalities, as well as solid waste services for 70 municipalities,...

Tags: Avaya Inc., Public Relations, Municipality, Monitors & Displays, Marketing

Company: Avaya
Avaya
Case Study Federal Educational Organization Expands IVR Capabilities With Solutions From Avaya and INI A federal educational organization was created in 1980 by combining offices from several federal agencies. The organization wanted to expand self-service functions on existing interactive...

Tags: Avaya Inc., Interactive Voice Response (IVR), IVR

Company: Avaya
Avaya
Case Study Finance Organization Standardizes Call Center Operations With Avaya and Cleo Self-Service Solution A large international consumer finance organization was planning to launch an integrated voice and CTI application to all of its call centers, worldwide. The finance...

Tags: Avaya Inc., Software, Networking, It Operations, Financial Accounting

Company: Avaya
Avaya
Case Study Financial Services Company Improves Productivity With Self-Service Solutions From Avaya and Viecore A leading financial services company provides branded credit cards to consumers and retailers in 39 countries around the world. The company relied on a Dual-Tone...

Tags: Avaya Inc., Sales Channel, Sales, It Operations, Interactive Voice Response (IVR)

Company: Avaya
Avaya
Case Study Health Organization Improves Caller Experience With Solutions From Avaya and INI Since it was founded in 1924, a major health organization has shown a commitment to cardiovascular research and education. The organization needed to provide information...

Tags: Avaya Inc., Software, INI, Human Resources, Healthcare

Company: Avaya
Avaya
Case Study Home Retailer Implements New Store Locator With Avaya Interactive Response (IR) and RSI IVR Solutions and Services A leading national large-format retailer of home textiles, housewares and decorative home accessories has over 400 stores in the United States and Canada. The home...

Tags: Avaya Inc., Emerging Technologies, Retail, Retail Company, Speech Recognition

Company: Avaya
Avaya
Case Study Avaya Case Study: InCharge Institute The InCharge family includes InCharge Education Foundation, which provides award-winning products and materials that support the personal financial literacy needs of consumers in North America,...

Tags: Avaya Inc., Finance, Financial Accounting, InCharge Family

Company: Avaya
Avaya
Case Study Insurance and Financial Services Organization Streamlines Operations The world's leading international insurance and financial services organization has operations in more than 130 countries and jurisdictions. Its member companies serve commercial, institutional and...

Tags: Avaya Inc., Business Operations, Corporate Insurance, Finance, Financial Planning

Company: Avaya
Avaya
Case Study Insurance Companies Reduce IT Costs Insurance companies want to help people - including their employees - live safer, more secure lives. One way companies keep employees secure is by resetting...

Tags: Avaya Inc., Avaya Interactive Response, Business Operations, Corporate Insurance, Information Technology

Company: Avaya
Avaya
Case Study Insurance Company Saves Money and Improves Customer Satisfaction At one of the nation's largest insurers of specialty vehicles and watercraft, a call center handles policyholder claims and assists insurance agents by quoting, booking...

Tags: Avaya Inc., Business Operations, Corporate Insurance, Customer Satisfaction, Finance

Company: Avaya
Avaya
Case Study Internet Service Provider Validates System With Avaya Interactive Response and IQ Services Load Testing An Internet Service Provider (ISP) was formed 19 years ago from one man's effort to make the power of the Internet available to the average...

Tags: Avaya Inc., Business Services, Internet, Internet Service, Internet Service Provider

Company: Avaya
Avaya
Case Study Avaya Voice Portal Gives Language Line the Reliability, Flexibility, and Scalability for New Interpretation Service When Language Line Services launched Your World, Your Language, the first free service that helps limited-English speakers buy business services, it needed a partner that...

Tags: Avaya Inc., Internet, Portals, Scalability, Voice

Company: Avaya
Avaya
Case Study Major Media Company Streamlines Operations With Avaya and ScanSoft Solutions Based in Virginia, a major media company includes a member services organization that provides all support to the company's online customers. The member services organization...

Tags: Advertising & Promotion, Avaya Inc., Interactive Voice Response (IVR), Marketing, Member Services Organization

Company: Avaya
Avaya
Case Study Medical Group Validates System With Avaya Interactive Voice Response and IQ Services Load Testing A non-profit, multi-specialty medical group provides health care to millions of residents in the Midwest via 11 hospitals, 65 clinics, 12 pharmacies and 3 ambulatory...

Tags: Avaya Inc., Interactive Voice Response (IVR), IVR

Company: Avaya
Avaya
Case Study Avaya Case Study: Optima Telekom OPTIMA Telekom is a new provider of fixed telephony services in the Republic of Croatia, which offers its customers a complete spectrum of telecommunications services....

Tags: Avaya Inc., Marketing, Networking, Optima Telekom, Product Marketing

Company: Avaya
Avaya
Case Study Retailer Monitors IT and Telecom Infrastructure With Avaya Interactive Response (IR) and RSI's SNMP Netwatch Monitor Tool A retailer operates large-format general merchandise stores - including discount stores, moderate-priced promotional stores and traditional department stores - in the United States. The company...

Tags: Avaya Inc., Networking, Retail, Retail Company, SNMP

Company: Avaya
Avaya
Case Study Retailer Unified Human Resources Processes With Automated Solutions From Avaya and Viecore Founded in 1963, with one women's apparel store in Columbus, Ohio, a retailer has grown into more than 3,800 stores with six retail brands and...

Tags: Avaya Inc., Gender And Diversity, Human Resources, Retail, Software Development

Company: Avaya
Avaya

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