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Best Practices in the Call Center: A Customer Touch-Point Methodology
Improve customer satisfaction in your contact center -- while reducing costs -- with an approach that puts all client touch-points on one continuum.
Sponsored by: Oracle
Date: January 2009 |
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IBM WebSphere Portal for z/OS taps into System z, Web 2.0: Executive update
See how to lower costs and extract value faster with more responsive, interactive and intuitive business applications from WebSphere Portal Version 6.1.
Sponsored by: IBM
Date: December 2008 |
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Designing High Availability for Internet Information Services
End downtime forever on your Web servers running Microsoft Internet Information Services with this step-by-step guide to high availability.
Sponsored by: CA XOsoft
Date: November 2009 |
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CRM Media - Best Practices: Software-as-a-Service
Get tips, best practices and other valuable insights from 8 different companies on how SaaS solutions can help your organization achieve its goals.
Sponsored by: Oracle
Date: December 2008 |
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Building Reliable IP Telephony Systems
Download this white paper for a comprehensive look at IP telephony systems, including issues related to availability and considerations for selecting a VoIP system. (ShoreTel)
Sponsored by: ShoreTel
Date: November 2009 |
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- Showing items 1-40 of 601
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Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales
A new set of business practices are slowly but steadily starting to creep into the way companies sell their wares to customers. This new trend...
Sponsored by: Oracle
Date: August 2008 |
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Create Enduring Customer Relationships
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a...
Sponsored by: Oracle
Date: January 2009 |
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Working the Way Salespeople Work
While sales organizations can benefit greatly from mobile innovation, many mobile applications are complex and fail to consider the unique qualities of today's mobile devices,...
Sponsored by: Oracle
Date: January 2009 |
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Retailers' Response to the Global Economy Downturn — Enabling Immersive Shopping Experiences
The global retail industry is now moving towards the attainment of total immersive shopping experience (ISE) abilities — integratedcustomer relationship management (CRM) software suites —...
Sponsored by: Oracle
Date: January 2009 |
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System z software working in harmony for today and tomorrows SOA enterprise : How WebSphere, DB2, CICS, IMS and WMQ interoperate
Learn why three IBM clients have chosen the reliability, availability, scalability and security that a CICS Transactional Server can provide when combined with IBM middleware...
Sponsored by: IBM
Date: March 2008 |
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Why Print Management Matters
Print Management provides a breakthrough answer to today's top business challenge: reducing overhead without harming productivity. Jim Salzer of DocuAudit Intl. shows how Print Management...
Sponsored by: Xerox
Date: October 2009 |
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Measuring the Business Impact of Support
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured — despite the influence of support on higher...
Sponsored by: Citrix Online
Date: July 2008 |
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Make Enterprise Architecture part of your business fabric
Enterprise Architecture (EA), which is a comprehensive perspective of an enterprise's processes, information and IT assets can serve as an elixir for the efficiency of...
Sponsored by: Infosys Technologies
Date: December 2007 |
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Inside Outside: Making Enterprise Architecture work
Once an organization has adopted Enterprise Architecture (EA), making the most of it can be a challenge. This paper discusses how an enterprise can optimally...
Sponsored by: Infosys Technologies
Date: October 2009 |
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Building the Business Case
Business cases are arguments for or against making a specific decision based on economic considerations. They are tools for decision-making. A business case describes the...
Sponsored by: Global Knowledge
Date: November 2008 |
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What Every IT Manager Needs To Know About Project Management
Any framework or tool is only as good as the people who use it. Adopting project management practices will make the work of effectively managing...
Sponsored by: Global Knowledge
Date: May 2009 |
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Applying Predictive Analytics to Physician Detailing
Producers of prescription drugs face high R&D, and sales and marketing costs. This three-page technical paper describes how predictive analytics can help them optimize their...
Sponsored by: SPSS
Date: June 2009 |
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Discover the Best Direct Mail Piece Cost-Effectively
You can generate significant revenue and leads for your business with the right direct mail piece. But finding the best combination of list, offer and...
Sponsored by: SPSS
Date: September 1999 |
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The How's and Why's of Survey Research
Survey research is much more than simply asking someone a few questions. It's a multiple step process with a clearly defined protocol at each step....
Sponsored by: SPSS
Date: June 2009 |
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Satisfaction survey analysis using statistics: You'll be delighted with the results
Satisfaction surveys are an important tool for assessing the satisfaction of your customers, employees, patients and readers. Without a reliable way to analyze the responses,...
Sponsored by: SPSS
Date: June 2009 |
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The benefits of IBM. The savings of open source.
Recently, Open Source Software has been gaining in popularity due to the ability it provides users to view and modify source code. Another attraction is...
Sponsored by: IBM
Date: July 2009 |
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Winning the Information Management Game
This paper explores how businesses can capitalize on a free, easyto-use, rapid web application tool for the Oracle Database that will help consolidate personal databases,...
Sponsored by: Oracle
Date: May 2009 |
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Solving the Fax-to-Order Problem
View this on-demand webinar and learn about a way to capture up to 100% of fax orders electronically, get those orders into your ERP system...
Sponsored by: Esker
Date: May 2009 |
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Automating Complete PO Document Packages for Procure-to-Pay Performance with ERP Systems
Intelligent automation technology offers businesses the ability to eliminate the inefficiencies of manual document management within the purchasing process, including automated bundling of purchasing document...
Sponsored by: Esker
Date: September 2008 |
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Managing Transition to International Financial Reporting Standards
Inevitably, corporate financial reporting will be in a state of flux for the foreseeable future. The IASB has ambitious plans to facilitate the convergence of...
Sponsored by: Oracle
Date: July 2008 |
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SOA Centers of Excellence: Preserving Order Amid Change
There is only one good way to approach the adoption and facilitation of SOA and Web services, and that is to establish, right from the...
Sponsored by: Oracle
Date: March 2008 |
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The Store: The Last Mile in Delivering Customer-Centricity
Learn how leading retailers are anticipating and responding to consumer demand where the rubber meets the road: inside the store. In today's competitive business climate,...
Sponsored by: Oracle
Date: July 2009 |
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Free yourself to do more, while securing your business simply and cost-effectively
In tough economic times, with tightened budgets and heightened competition, it's vital for businesses to secure their systems and data against a growing field of...
Sponsored by: Sophos
Date: June 2009 |
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The Top Five Emerging Trends in Learning Technology
Users have wielded their unique power to significantly impact today's top five learning technology trends. This new white paper explores those trends, looking at factors...
Sponsored by: SumTotal Systems
Date: July 2008 |
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The Potential of Electronic Commerce
Early participants had the money and expertise to develop robust business to business electronic commerce solutions. The resulting industry designed standards were often set too...
Company: Montgomery Research
Date: April 1999 |
Montgomery Research |
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B2B Exchanges: Now That We Know Better, How to Move Forward From Here
Automate collaborative business processes with customers andsuppliers, generate internal efficiencies, and reach new markets at minimal cost through the development of B2B exchanges and marketplaces....
Company: Syntel
Date: March 2001 |
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Sun Case Study: Bank of America (Asia) Bank of America (Asia) is a subsidiary of Bank of America Corporation, one of the world's leading financial services companies. The challenge was to provide... Company: Sun Microsystems | 
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A Step-by-Step Guide to Building an Application with Flex Macromedia Flex addresses the requirements of IT programmers who want to develop applications that combine the responsiveness of richness of the desktop with the reach... Company: Macromedia | 
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Guided Selling: Enabling the Next Generation of Online Commerce with Rich Internet Applications
A superior customer experience is essential at any customer touch point. Whether the channel to the customer is online or offline, each customer interaction affects...
Company: Macromedia
Date: January 2005 |
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Modern Procurement Practice in Local Government: Local Performance Indicators for Procurement
Local performance indicators are voluntary measures that local authorities may use to monitor performance and progress. This set of local performance indicators has been developed...
Company: Improvement and Development Agency
Date: December 2004 |
Improvement and Development Agency |
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Electronic Public Procurement in EU Member States: Country Reviews
The Internal Market Strategy sets out the target by 2006, to carry out a significant part of public procurement on an electronic basis and by...
Company: European Union
Date: December 2004 |
European Union |
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Certify Your Software Integrity with thawte Code Signing Certificates
This guide will show you how Code Signing Certificates are used to secure code that can be downloaded from the Internet. You will also learn...
Company: Thawte
Date: April 2008 |
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Server-Gated Cryptography
Learn how digital certificates with Server Gated Cryptograph (SGC) technology are able to step-up encryption levels for certain browsers to 128-bits. A discussion of the...
Company: Thawte
Date: July 2006 |
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Electronic Licensing: The Build vs. Buy Decision
Software and hardware vendors today face profitability challenges from both internal and external sources. Factors such as rampant piracy, unlicensed use, and support on outdated...
Company: Macrovision
Date: March 2005 |
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Simplifying Secure File Transfer: Selecting a Best-in-Class File Transfer Management Solution
While secure FTP solutions enable good point-to-point delivery of files, they are no longer sufficient to support the growing number of business processes that rely...
Company: Coviant Software
Date: February 2006 |
Coviant Software |
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ERP Enables Growth for Biotech Instruments Maker
To streamline its customer service and other business processes, Coretech Holdings needed an ERP solution that would work with a number of legacy systems it...
Company: Exact Software
Date: June 2005 |
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Interview: The Specialized Enterprise and Component Business Model (CBM) In this podcast, IBM business experts discuss how companies can break through performance bottlenecks--boosting productivity and value--using the Component Business Model (CBM) methodology. Hear how... Company: IBM |
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Let Go to Grow: Linda Sanford discusses ideas from her new book
Commoditization, the ultra-competitive marketplace and deregulation are often looked at negatively, but Linda Sanford explores ways to make these challenges the basis for success. The...
Company: IBM
Date: March 2006 |
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Online Company Boosts Site Performance, Realizes ROI in Only One Year
To make traffic-handling more intelligent and efficient for its more than 50 disparate Web sites, the California-based Internet company Ingenio deployed a Citrix NetScaler System,...
Company: Citrix Systems
Date: December 2005 |
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How Findability Can Drive Business Growth
Patrica Seybold Group identifies trends early enough to make a difference. Bridge the gap between information need and ability to make decisions. How can you...
Company: IBM
Date: April 2006 |
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- Showing items 1-40 of 601
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