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Best Practices in the Call Center: A Customer Touch-Point Methodology
Improve customer satisfaction in your contact center -- while reducing costs -- with an approach that puts all client touch-points on one continuum.
Sponsored by: Oracle
Date: January 2009 |
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The Essential Guide: Real-Time High Availability for Exchange - Replicate Exchange Data for Improved Resiliency
Survive major interruptions to your Exchange environment--and improve its resiliency and availability--with a real-time data replication solution.
Sponsored by: CA XOsoft
Date: November 2009 |
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No Paper Weight - A no paper solution
Reduce the cost and risk of paper-based processes, satisfy regulatory requirements, and boost productivity via advanced electronic records management.
Sponsored by: IBM
Date: September 2007 |
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Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent
Learn how one jewelry retailer reduced infrastructure costs by 90 percent and e-mail support work by 80 percent using Microsoft Online Services.
Sponsored by: Microsoft
Date: September 2009 |
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Live Webcast: Get Control over SaaS Application Access
Learn to simplify and protect access to your company's data in Software-as-a-Service (SaaS) apps using identity and access management best practices.
Sponsored by: TriCipher
Date: November 2009 |
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- Showing items 1-40 of 1011
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Best Practices in the Call Center: A Customer Touch-Point Methodology
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all...
Sponsored by: Oracle
Date: January 2009 |
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How to Protect Your Confidential Information
Join the experts as they reveal how your company can best harness the benefits of a data loss prevention strategy and how you can determine...
Sponsored by: Symantec
Date: November 2009 |
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No Paper Weight - A no paper solution
This white paper details a case study with a major bank showing the significant ROI savings for implementing the IBM No Paper solution as well...
Sponsored by: IBM
Date: September 2007 |
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Cost Effective Security and Compliance with Oracle Database 11g Release 2
The increasingly sophisticated nature of information theft, and the continued emergence of new data privacy protection regulations worldwide, requires strong data security. Effective information security...
Sponsored by: Oracle
Date: January 2009 |
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High Availability with Oracle Database 11g Release 2
As the use of IT-enabled services becomes more prevalent, modern enterprises have become increasingly dependent on their IT infrastructure and its continuous availability. Application downtime...
Sponsored by: Oracle
Date: January 2009 |
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CRM and Social Networking: Engaging the Social Customer
Used effectively, social networking sites can enable marketing professionals, salespeople, and customer service agents to develop meaningful relationships with customers in new ways. But the...
Sponsored by: Microsoft
Date: July 2009 |
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Improving Efficiency in IT Administration by Implementing Policy Automation
Privileged access is critical for smooth ongoing administration of IT assets. At the same time, this access exposes an organization to security risks, especially regarding...
Sponsored by: BeyondTrust
Date: October 2009 |
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Root Access Risk Control for the Enterprise
Compliance efforts and security concerns have driven businesses to make substantial investments in threat control. Too often, however, these efforts pay far too little heed...
Sponsored by: BeyondTrust
Date: October 2009 |
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ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from...
Sponsored by: KACE
Date: September 2009 |
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Should You Install Messaging Security Software on Your Exchange Server?
Installing messaging security software directly on to your Exchange Server has been of source of contention for years. Many professionals are averse to this practice,...
Sponsored by: Sunbelt Software
Date: July 2008 |
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The Impact of Messaging and Web Threats
Messaging, internal and Web-based threats are increasing in number and severity. The risks to organizations large and small are not theoretical - there are real...
Sponsored by: Sunbelt Software
Date: April 2008 |
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Panic slowly. Integrated disaster response and built-in business continuity
This paper offers insight to the CIO who is facing increased responsibility for the business and financial consequences of systems downtime. IBM's point of view...
Sponsored by: IBM
Date: September 2006 |
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Stopping insider attacks: how organizations can protect their sensitive information
In its 2005 global business security index report, IBM uncovered the growing threat of data theft and security risks for smaller corporations. This white paper...
Sponsored by: IBM
Date: September 2006 |
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Branch Office Modernization Best Practices using the Microsoft Core Infrastructure Optimization Model
For large organizations whose IT infrastructure includes supporting branch offices or sites, ensuring that the branch infrastructure is optimized can be a key factor in...
Sponsored by: Microsoft
Date: June 2009 |
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Business Ready Security Video
This video excerpt discusses the future direction and trends of enterprise security. The speaker discusses the importance of security as a primary business activity that...
Sponsored by: Microsoft
Date: September 2009 |
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Ten Ways Hackers Breach Security
Hacking, cracking, and cyber crimes are hot topics these days and will continue to be for the foreseeable future. However, there are steps you...
Sponsored by: Global Knowledge
Date: February 2007 |
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Workstation Security Enhancements in Windows Vista
It is becoming clearer every year that workstations require as much comprehensive IT security attention as servers - particularly as the popularity of mobile workstations...
Sponsored by: Global Knowledge
Date: March 2007 |
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Security+: The Foundation for Solid Network and Information Security
New ways of hacking systems have resulted in viruses, spy ware, malware, e-mail bombs, worms, Trojans, spam--the list goes on! This whitepaper introduces the...
Sponsored by: Global Knowledge
Date: April 2007 |
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Better Security through Access-List Management
Security concerns are becoming more common in every environment, regardless how big or small the network. You can get limited security with the access-list...
Sponsored by: Global Knowledge
Date: August 2007 |
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Six Web Hacker Tricks & The Three Pillars of Web Protection
A brand new infected Web page is discovered every 14 seconds.The Web has become the key vector for online attacks - yet the vast majority...
Sponsored by: Sophos
Date: May 2008 |
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Challenges and Opportunities of PCI
The Payment Card Industry Data Security Standard provides an enterprise structure for improving operational, security, and audit performance. The benefits of the PCI DSS go...
Sponsored by: Tripwire
Date: June 2007 |
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Ethical Hacking and Risk Assessments
Protecting your business's computer network is one of the most important moves you can make. In this on-demand seminar you'll learn how hackers access networks...
Sponsored by: Global Knowledge
Date: July 2008 |
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Risk Management: Bridging Policies and Procedures - Fundamental Security Concepts
One thing that security professionals know is that security is about processes, not about the technology. The key to security is to match the technology...
Sponsored by: Global Knowledge
Date: July 2008 |
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Webcast: Security Threats: A Look Ahead to 2009
Website threats have become the trend, social engineering continues to lure people to open spammed emails and click malevolent links, and now the return of...
Sponsored by: Sophos
Date: January 2009 |
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Take a holistic approach to business-driven security.
Take a business-level view of security and risk management, so you can prioritize security activities and focus on those that make the most strategic sense....
Sponsored by: IBM
Date: August 2009 |
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Configuring Security in SQL Server
Configuring access to SQL Server data and features is an important part of every DBA's job, but one that we all know must be handled...
Sponsored by: Global Knowledge
Date: January 2009 |
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Understanding the Basic Configuration of the Adaptive Security Appliance (ASA)
The number of tools at the disposal of the security administrator has increased so dramatically, it is very difficult to be an "expert" in all...
Sponsored by: Global Knowledge
Date: January 2009 |
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The Top 5 Security Concerns Keeping One IT Director Up at Night
The technologies that support an increasingly mobile workforce are the very technologies that hackers exploit to steal or corrupt data and disrupt business operations. To...
Sponsored by: Sophos
Date: March 2009 |
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Security on a Budget
Security is expensive, but not having security is even more expensive. Preventing damage from malicious attackers, stopping the infestation of malware, and preventing theft and...
Sponsored by: Global Knowledge
Date: March 2009 |
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Dynamic Data Center Compliance With Tripwire and Microsoft
Compliance is a reality, but IT Operations does not need to become a security expert to monitor the health of their IT infrastructure in real-time....
Sponsored by: Tripwire
Date: June 2009 |
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Transformation of Identity and Access Management: How DLP Changes the Game
Merger Announced: Identity and Access Management & Data Loss Prevention. Hear experts discuss the integrated solutions that have developed through the merger of identity and...
Sponsored by: CA (Computer Associates)
Date: October 2009 |
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Developing Something for Nothing with SQL Server
When looking for no-cost software development solutions, does "free" always mean "free?" Is the free solution scalable? What about support? How long will it be...
Sponsored by: Quest Software
Date: October 2009 |
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Live Webcast: Process Improvement is Everyone's Business
Two years ago, Aviva kicked off an initiative, 'One Aviva', to provide a single way of working across the organization. Their strategy was to enable...
Sponsored by: Lombardi Software
Date: November 2009 |
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How to comply with the Payment Card Industry Standard
The Payment Card Industry (PCI) Standard applies to every organization that processes credit or debit card information, including merchants and third-party service providers that store,...
Sponsored by: Astaro AG
Date: August 2007 |
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Astaro Security Gateway: Simplifying Email, Web and Network Protection
This brief yet highly informative interactive presentation discusses the Unified Threat Management Market, the fastest growing part of the security market in the U.S. A...
Sponsored by: Astaro AG
Date: January 2009 |
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Picis Transforms Healthcare Processes with Business Intelligence from Business Objects
Find out how Picis incorporated business intelligence (BI) reporting and analysis technology from SAP BusinessObjects in the development of the Picis CareSuite family of products,...
Sponsored by: SAP
Date: January 2008 |
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NAC at the endpoint: Control your network through device compliance
Protecting IT networks used to be a straightforward case of encircling computers and servers with a firewall and ensuring that all traffic passed through just...
Sponsored by: Sophos
Date: May 2008 |
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Top five strategies for combating modern threats: Is anti-virus dead?
Today's fast, targeted, silent threats take advantage of the open network and new technologies that support an increasingly mobile workforce. Organizations need innovative approaches to...
Sponsored by: Sophos
Date: October 2008 |
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Enabling a safer internet: The positive approach to web security
With one new infected webpage discovered every 4.5 seconds, there is no longer any such thing as a "trusted website". As the internet becomes an...
Sponsored by: Sophos
Date: June 2009 |
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Is your data at risk?: Why physical security is insufficient for laptop computers
Evaluating the various data security options to protect your PCs can be challenging. This paper examines the options, discusses why passwords alone are not sufficient...
Sponsored by: Sophos
Date: January 2009 |
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- Showing items 1-40 of 1011
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