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White Paper Best Practices in the Call Center: A Customer Touch-Point Methodology Improve customer satisfaction in your contact center -- while reducing costs -- with an approach that puts all client touch-points on one continuum.

Tags: Best Practice, Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper The Essential Guide: Real-Time High Availability for Exchange - Replicate Exchange Data for Improved Resiliency Survive major interruptions to your Exchange environment--and improve its resiliency and availability--with a real-time data replication solution.

Tags: Business Email, CA XOSoft, Computer Associates International Inc., E-mail, High Availability

Sponsored by: CA XOsoft
Date: November 2009
CA XOsoft
White Paper No Paper Weight - A no paper solution Reduce the cost and risk of paper-based processes, satisfy regulatory requirements, and boost productivity via advanced electronic records management.

Tags: Finance, Financial Services, IBM Corp., Management, Managerial Accounting

Sponsored by: IBM
Date: September 2007
IBM
Case Study Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent Learn how one jewelry retailer reduced infrastructure costs by 90 percent and e-mail support work by 80 percent using Microsoft Online Services.

Tags: Collaboration, Software, Online Communications, Microsoft Corp., Internet

Sponsored by: Microsoft
Date: September 2009
Microsoft
Webcast Live Webcast: Get Control over SaaS Application Access Learn to simplify and protect access to your company's data in Software-as-a-Service (SaaS) apps using identity and access management best practices.

Tags: Cloud Computing, Emerging Technologies, Microsoft Access, Password, Software As A Service (SaaS)

Sponsored by: TriCipher
Date: November 2009
TriCipher
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White Paper Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all...

Tags: Best Practice, Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
Webcast How to Protect Your Confidential Information Join the experts as they reveal how your company can best harness the benefits of a data loss prevention strategy and how you can determine...

Tags: Data Loss, Symantec Corp.

Sponsored by: Symantec
Date: November 2009
Symantec
White Paper No Paper Weight - A no paper solution This white paper details a case study with a major bank showing the significant ROI savings for implementing the IBM No Paper solution as well...

Tags: Finance, Financial Services, IBM Corp., Management, Managerial Accounting

Sponsored by: IBM
Date: September 2007
IBM
White Paper Cost Effective Security and Compliance with Oracle Database 11g Release 2 The increasingly sophisticated nature of information theft, and the continued emergence of new data privacy protection regulations worldwide, requires strong data security. Effective information security...

Tags: Compliance, Software, Security, Oracle Database, Oracle Corp.

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper High Availability with Oracle Database 11g Release 2 As the use of IT-enabled services becomes more prevalent, modern enterprises have become increasingly dependent on their IT infrastructure and its continuous availability. Application downtime...

Tags: Database, High Availability, Oracle Corp., Oracle Database

Sponsored by: Oracle
Date: January 2009
Oracle
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White Paper CRM and Social Networking: Engaging the Social Customer Used effectively, social networking sites can enable marketing professionals, salespeople, and customer service agents to develop meaningful relationships with customers in new ways. But the...

Tags: Advertising & Promotion, CRM, Marketing, Network, Online Communications

Sponsored by: Microsoft
Date: July 2009
Microsoft
White Paper Improving Efficiency in IT Administration by Implementing Policy Automation Privileged access is critical for smooth ongoing administration of IT assets. At the same time, this access exposes an organization to security risks, especially regarding...

Tags: Automation, BeyondTrust, Information Technology, IT Administration, Management

Sponsored by: BeyondTrust
Date: October 2009
BeyondTrust
White Paper Root Access Risk Control for the Enterprise Compliance efforts and security concerns have driven businesses to make substantial investments in threat control. Too often, however, these efforts pay far too little heed...

Tags: BeyondTrust, Enterprise, Management, Microsoft Access, Security

Sponsored by: BeyondTrust
Date: October 2009
BeyondTrust
White Paper ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from...

Tags: Business Operations, Information Technology, It Services, ITIL, Kace

Sponsored by: KACE
Date: September 2009
KACE
White Paper Should You Install Messaging Security Software on Your Exchange Server? Installing messaging security software directly on to your Exchange Server has been of source of contention for years. Many professionals are averse to this practice,...

Tags: E-mail Servers, Server, Security, Online Communications, Microsoft Exchange Server

Sponsored by: Sunbelt Software
Date: July 2008
Sunbelt Software
White Paper The Impact of Messaging and Web Threats Messaging, internal and Web-based threats are increasing in number and severity. The risks to organizations large and small are not theoretical - there are real...

Tags: Channel Management, Threat, Sunbelt Software, Software, Online Communications

Sponsored by: Sunbelt Software
Date: April 2008
Sunbelt Software
White Paper Panic slowly. Integrated disaster response and built-in business continuity This paper offers insight to the CIO who is facing increased responsibility for the business and financial consequences of systems downtime. IBM's point of view...

Tags: Business Continuity, Data Management, Disaster Planning, Disaster Recovery, IBM Corp.

Sponsored by: IBM
Date: September 2006
IBM
White Paper Stopping insider attacks: how organizations can protect their sensitive information In its 2005 global business security index report, IBM uncovered the growing threat of data theft and security risks for smaller corporations. This white paper...

Tags: Attack, IBM Corp., Security, Security Risk, Sensitive Information

Sponsored by: IBM
Date: September 2006
IBM
White Paper Branch Office Modernization Best Practices using the Microsoft Core Infrastructure Optimization Model For large organizations whose IT infrastructure includes supporting branch offices or sites, ensuring that the branch infrastructure is optimized can be a key factor in...

Tags: Best Practice, Information Technology, IT Infrastructure, Management, Microsoft Corp.

Sponsored by: Microsoft
Date: June 2009
Microsoft
Webcast Business Ready Security Video This video excerpt discusses the future direction and trends of enterprise security. The speaker discusses the importance of security as a primary business activity that...

Tags: Corporate Communications, Marketing, Microsoft Corp., Security

Sponsored by: Microsoft
Date: September 2009
Microsoft
White Paper Ten Ways Hackers Breach Security Hacking, cracking, and cyber crimes are hot topics these days and will continue to be for the foreseeable future. However, there are steps you...

Tags: Global Knowledge, Hacker, Hacking, Security

Sponsored by: Global Knowledge
Date: February 2007
Global Knowledge
White Paper Workstation Security Enhancements in Windows Vista It is becoming clearer every year that workstations require as much comprehensive IT security attention as servers - particularly as the popularity of mobile workstations...

Tags: Global Knowledge, Microsoft Windows, Microsoft Windows Vista, Operating Systems, Software

Sponsored by: Global Knowledge
Date: March 2007
Global Knowledge
White Paper Security+: The Foundation for Solid Network and Information Security New ways of hacking systems have resulted in viruses, spy ware, malware, e-mail bombs, worms, Trojans, spam--the list goes on! This whitepaper introduces the...

Tags: E-mail, Global Knowledge, Hacking, Information Security, Network

Sponsored by: Global Knowledge
Date: April 2007
Global Knowledge
White Paper Better Security through Access-List Management Security concerns are becoming more common in every environment, regardless how big or small the network. You can get limited security with the access-list...

Tags: Global Knowledge, Security, Security Concern

Sponsored by: Global Knowledge
Date: August 2007
Global Knowledge
Webcast Six Web Hacker Tricks & The Three Pillars of Web Protection A brand new infected Web page is discovered every 14 seconds.The Web has become the key vector for online attacks - yet the vast majority...

Tags: Channel Management, Cyberthreats, Malware, Marketing, Security

Sponsored by: Sophos
Date: May 2008
Sophos
White Paper Challenges and Opportunities of PCI The Payment Card Industry Data Security Standard provides an enterprise structure for improving operational, security, and audit performance. The benefits of the PCI DSS go...

Tags: Hardware, Payment Card Industry Data Security Standard, PCI, Storage

Sponsored by: Tripwire
Date: June 2007
Tripwire
Webcast Ethical Hacking and Risk Assessments Protecting your business's computer network is one of the most important moves you can make. In this on-demand seminar you'll learn how hackers access networks...

Tags: Cloud Computing, Global Knowledge, Hacking, Networking, On-demand

Sponsored by: Global Knowledge
Date: July 2008
Global Knowledge
White Paper Risk Management: Bridging Policies and Procedures - Fundamental Security Concepts One thing that security professionals know is that security is about processes, not about the technology. The key to security is to match the technology...

Tags: Risk Management, Security

Sponsored by: Global Knowledge
Date: July 2008
Global Knowledge
Webcast Webcast: Security Threats: A Look Ahead to 2009 Website threats have become the trend, social engineering continues to lure people to open spammed emails and click malevolent links, and now the return of...

Tags: Internet, Security, Sophos Plc., Web Site Development, Web Technology

Sponsored by: Sophos
Date: January 2009
Sophos
White Paper Take a holistic approach to business-driven security. Take a business-level view of security and risk management, so you can prioritize security activities and focus on those that make the most strategic sense....

Tags: IBM Corp., Leadership, Management, Security

Sponsored by: IBM
Date: August 2009
IBM
White Paper Configuring Security in SQL Server Configuring access to SQL Server data and features is an important part of every DBA's job, but one that we all know must be handled...

Tags: Data Management, Databases, Enterprise Software, Global Knowledge, Microsoft SQL Server

Sponsored by: Global Knowledge
Date: January 2009
Global Knowledge
White Paper Understanding the Basic Configuration of the Adaptive Security Appliance (ASA) The number of tools at the disposal of the security administrator has increased so dramatically, it is very difficult to be an "expert" in all...

Tags: Firewalls, Global Knowledge, Network Security, Networking, Security

Sponsored by: Global Knowledge
Date: January 2009
Global Knowledge
Webcast The Top 5 Security Concerns Keeping One IT Director Up at Night The technologies that support an increasingly mobile workforce are the very technologies that hackers exploit to steal or corrupt data and disrupt business operations. To...

Tags: Compliance, Security, Sophos Plc., Webcast

Sponsored by: Sophos
Date: March 2009
Sophos
White Paper Security on a Budget Security is expensive, but not having security is even more expensive. Preventing damage from malicious attackers, stopping the infestation of malware, and preventing theft and...

Tags: Global Knowledge, Security

Sponsored by: Global Knowledge
Date: March 2009
Global Knowledge
White Paper Dynamic Data Center Compliance With Tripwire and Microsoft Compliance is a reality, but IT Operations does not need to become a security expert to monitor the health of their IT infrastructure in real-time....

Tags: Data Center, Strategy, Storage, Regulatory Compliance, Policies And Procedures

Sponsored by: Tripwire
Date: June 2009
Tripwire
Webcast Transformation of Identity and Access Management: How DLP Changes the Game Merger Announced: Identity and Access Management & Data Loss Prevention. Hear experts discuss the integrated solutions that have developed through the merger of identity and...

Tags: Access Management, Security, Mergers & Acquisitions, Investment, Identity

Sponsored by: CA (Computer Associates)
Date: October 2009
CA (Computer Associates)
White Paper Developing Something for Nothing with SQL Server When looking for no-cost software development solutions, does "free" always mean "free?" Is the free solution scalable? What about support? How long will it be...

Tags: Data Management, Software Development, Software, Server, Quest Software Inc.

Sponsored by: Quest Software
Date: October 2009
Quest Software
Webcast Live Webcast: Process Improvement is Everyone's Business Two years ago, Aviva kicked off an initiative, 'One Aviva', to provide a single way of working across the organization. Their strategy was to enable...

Tags: Aviva Plc., Business Operations, Lombardi Software Inc., Process Improvement, Quality

Sponsored by: Lombardi Software
Date: November 2009
Lombardi Software
White Paper How to comply with the Payment Card Industry Standard The Payment Card Industry (PCI) Standard applies to every organization that processes credit or debit card information, including merchants and third-party service providers that store,...

Tags: Astaro AG, Card, Finance, Industry Standard, Operational Accounting

Sponsored by: Astaro AG
Date: August 2007
Astaro AG
Presentation Astaro Security Gateway: Simplifying Email, Web and Network Protection This brief yet highly informative interactive presentation discusses the Unified Threat Management Market, the fastest growing part of the security market in the U.S. A...

Tags: Astaro AG, Astaro Security Gateway, E-mail, Network, Online Communications

Sponsored by: Astaro AG
Date: January 2009
Astaro AG
White Paper Picis Transforms Healthcare Processes with Business Intelligence from Business Objects Find out how Picis incorporated business intelligence (BI) reporting and analysis technology from SAP BusinessObjects in the development of the Picis CareSuite family of products,...

Tags: Analysis, Software, SAP AG, Pricing, PICIS

Sponsored by: SAP
Date: January 2008
SAP
White Paper NAC at the endpoint: Control your network through device compliance Protecting IT networks used to be a straightforward case of encircling computers and servers with a firewall and ensuring that all traffic passed through just...

Tags: Compliance, Endpoint, Network, Networking

Sponsored by: Sophos
Date: May 2008
Sophos
White Paper Top five strategies for combating modern threats: Is anti-virus dead? Today's fast, targeted, silent threats take advantage of the open network and new technologies that support an increasingly mobile workforce. Organizations need innovative approaches to...

Tags: Antivirus, Workforce, Viruses And Worms, Threat, Strategy

Sponsored by: Sophos
Date: October 2008
Sophos
White Paper Enabling a safer internet: The positive approach to web security With one new infected webpage discovered every 4.5 seconds, there is no longer any such thing as a "trusted website". As the internet becomes an...

Tags: Advertising & Promotion, Channel Management, Internet, Marketing, Online Communications

Sponsored by: Sophos
Date: June 2009
Sophos
White Paper Is your data at risk?: Why physical security is insufficient for laptop computers Evaluating the various data security options to protect your PCs can be challenging. This paper examines the options, discusses why passwords alone are not sufficient...

Tags: Computer, Data Security, Laptop Computer, Physical Security, Security

Sponsored by: Sophos
Date: January 2009
Sophos

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