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Spend 3 minutes with free EBS ROI Tool - and Save Thousands
See exactly how an Oracle EBS upgrade can lower your cost of ownership, deliver greater business intelligence, and improve capabilities company-wide.
Sponsored by: IBM
Date: November 2009 |
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Designing High Availability for Internet Information Services
End downtime forever on your Web servers running Microsoft Internet Information Services with this step-by-step guide to high availability.
Sponsored by: CA XOsoft
Date: November 2009 |
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IBM WebSphere Portal for z/OS taps into System z, Web 2.0: Executive update
See how to lower costs and extract value faster with more responsive, interactive and intuitive business applications from WebSphere Portal Version 6.1.
Sponsored by: IBM
Date: December 2008 |
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Retailers' Response to the Global Economy Downturn — Enabling Immersive Shopping Experiences
To survive today’s economy, retailers must innovate to serve customers more effectively using tightly integrated CRM software suites. Read why.
Sponsored by: Oracle
Date: January 2009 |
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Web 2.0 and Sales Process Management
How can Web 2.0 systems and applications support management of your sales processes? Get valuable insights from leading sales professionals.
Sponsored by: Oracle
Date: January 2009 |
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- Showing items 41-80 of 174
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Lima Neighborhood Reduces Crime 30 Percent With Cost-Effective Public Safety System In the late 1990s, Miraflores was experiencing an increasing amount of crime at all levels. The citizens of this affluent metropolitan district of Lima, Peru,... Company: Microsoft | 
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Wireless Phone Service Provider Monitors System With Avaya and IQ Services Located in Minneapolis, Minnesota, Interactive Quality (IQ) Services, Inc. is a leader in load testing and availability monitoring for contact center and e-commerce business solutions.... Company: Avaya | 
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Avaya Case Study: T-Com Croatia Up-to-date network infrastructure and direct bilateral routes to about 30 countries make T-Com Croatia a desirable telecommunication partner for both operators and service providers. T-Com... Company: Avaya |
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Technology Company Increases Help Desk Productivity With Avaya Interactive Response and Gold Systems Web Administration Program A major technology company's help desk supports a variety of business units. These units are located in North America and South America, and they use... Company: Avaya |
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Telecommunications Operator Unifies User Interfaces With Avaya Interactive Response (IR) and RSI's OneManage Tool A large telecommunications operator in Europe provides fixed line, mobile and Internet services to over 30 million customers. The telecommunications operator was using a highly... Company: Avaya |
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Avaya Case Study: The Homeserve Group The Homeserve Group is the United Kingdom's leading provider of home emergency solutions, with over three million customers and more than five million active policies... Company: Avaya |
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Avaya Case Study: Tiger Direct Tiger Direct was established to serve the needs of computer users, and today the company is one of the industry's top computer and computer-product retailers.... Company: Avaya |
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Utility Company Manages Distributed System With Avaya Interactive Response (IR) and RSI's Remote Administration Tool A Midwest-based utility company provides utility services to three Midwestern states. The utility company was using a highly distributed system with interactive response systems deployed... Company: Avaya |
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Russian Cellular Leader, VimpelCom, Counts on Avaya Contact Center Solution to Deliver Superior Customer Service Operating under the well-known BeeLine brand, VimpelCom is one of Russia's three leading cellular service companies and the first Russian company listed on the New... Company: Avaya |
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MSDN Webcast: Building Production Speech Applications for Non-Speech Experts (Level 300) The attendee of the webcast will learn how to build, debug, deploy and install production-quality speech interactive voice response applications quickly and efficiently using tools... Company: Microsoft |
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Speech-Enabled Windows Application Using Microsoft SAPI
PCs are no longer a playground for a few computer freaks. They have changed from "Big Pocket Calculators" to be used as everyday tools with...
Company: Victoria University
Date: September 2005 |
Victoria University |
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MSDN Webcast: Introducing Communications Server 2007 Speech Server (Part 3 of 4): Debugging and Reporting (Level 100) The presenter of this webcast discusses the debugging and reporting tools that can be used to debug and improve the speech applications in Microsoft Office... Company: Microsoft |
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MSDN Webcast: Introducing Communications Server 2007 Speech Server (Part 1 of 4): Speech Server Overview (Level 100) This webcast discusses how Microsoft Office Communications Server 2007 Speech Server has evolved from Microsoft Speech Server 2004. It looks at some of the features... Company: Microsoft |
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Bank Leumi Reduces Costs and Improves Customer Service With Genesys Software and IBM
Established in 1902, Bank Leumi is one of the largest banks in Israel, serving 2.5 million customers and employing 11,000 personnel. Bank Leumi is organized...
Company: IBM
Date: July 2007 |
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United Arab Emirates Finds Partnership a Fast Path to Leadership in the Global Knowledge Economy
A unit of the Higher Colleges of Technology, one of the UAE's three public universities, CERT was founded to provide an institutional framework for commercializing...
Company: IBM
Date: February 2007 |
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Speech Recognition for Improved Municipal Services
The City of Chicago Department of Water Management (CDWM) provides water services to more than 550,000 customers and they rely on their contact center to...
Company: Nortel Networks
Date: October 2007 |
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About Speech Recognition
This feature is available in the Simplified Chinese, Traditional Chinese, English (U.S.), and Japanese language versions of Microsoft Office. Speech recognition is installed in all...
Company: Microsoft Tips
Date: December 2007 |
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Things You Can Do and Say With Speech Recognition
This feature is available in the Simplified Chinese, Traditional Chinese, English (U.S.), and Japanese language versions of Microsoft Office. When one uses Office speech recognition,...
Company: Microsoft Tips
Date: December 2007 |
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Use Speech Recognition
Speech Recognition is available in the Simplified Chinese, English (U.S.), and Japanese language versions of Microsoft Office. Speech recognition is installed in all Office programs...
Company: Microsoft Tips
Date: December 2007 |
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Using Speech Recognition With Different Languages in Office
This feature of using speech recognition with different languages in Office is available in the Simplified Chinese, Traditional Chinese, English (U.S.), and Japanese language versions...
Company: Microsoft Tips
Date: December 2007 |
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Troubleshoot Speech Recognition
This feature of Troubleshoot speech recognition is available in the Simplified Chinese, Traditional Chinese, English (U.S.), and Japanese language versions of Microsoft Office. Speech recognition...
Company: Microsoft Tips
Date: December 2007 |
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TechNet Webcast: Speech Recognition and Grammar Generation in Unified Messaging for Exchange Server 2007 (Level 300)
A good unified messaging experience hinges on speech recognition. The presenter of this webcast talks about the speech recognition feature of Microsoft Exchange Server 2007...
Company: Microsoft Tips
Date: April 2008 |
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Avaya Case Study: VOXCOM Security Systems
In the security monitoring business, speed and certainty of response are key. For customers who are staking their lives or business continuity on the company's...
Company: Avaya
Date: September 2007 |
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Avaya Case Study: Sarcon Construction
Sarcon Construction (Sarcon), based in Santa Fe, New Mexico, has a team of superintendents and lead carpenters that encompass a broad spectrum of expertise in...
Company: Avaya
Date: November 2007 |
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Avaya Case Study: Midwestern Hospitals and Clinics
In today's healthcare industry, the paperwork and coordination required between patient, facility and insurer can be daunting. The healthcare system needed a solution that would...
Company: Avaya
Date: July 2007 |
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Avaya Case Study: arvato services
Client requirements necessitated that arvato services record all calls from more than 200 extensions on its Application Enablement Services Voice over IP (VoIP) telephony system...
Company: Avaya
Date: July 2007 |
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UK Airport Handles More Calls With Self-Service Automation Through IVR
Newcastle International Airport wanted to reduce the burden on front-desk customer service staff through a more flexible and automated call handling system. Nortel delivered a...
Company: Nortel Networks
Date: December 2007 |
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Sophisticated IVR Technology Transforms Customer Service for Leading UK Bank
Lloyds TSB wanted to enable a leading UK bank to consolidate all its telephone numbers onto a single number gateway, with Interactive Voice Response (IVR)...
Company: Nortel Networks
Date: January 2007 |
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Leading Mobile Operator Revolutionises Customer Services With IVR
Orange Spain wanted to increase the quality and convenience of services for customers, while reducing its operating costs. They aimed to achieve this by automating...
Company: Nortel Networks
Date: November 2007 |
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Bathroom Retailer Supports Online Sales With New Phone Infrastructure
Taurus Bathrooms has operated a successful, family-run business for 25 years. The existing Taurus telephone system could not cope with the new demands of the...
Company: Nortel Networks
Date: April 2008 |
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TechNet Webcast: Planning and Deploying Voice Routes in Communications Server 2007 Using Route Helper (Level 300)
Enterprise Voice Route Helper is a Graphical User Interface (GUI) application that helps visualize, test, modify, archive, and share voice routing configuration information. Route Helper...
Company: Microsoft
Date: July 2008 |
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Voice Mail and Audio Recordings: Evolving E-Discovery Standards
As the prevalence of sound recordings in today's enterprises grows, new requirements for legal and regulatory compliance are accelerating the need to manage these recordings...
Company: Fios
Date: March 2008 |
Fios |
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Recognition of Eyes-Free Handwriting Input for Pen and Touch Interfaces
Continuous handwriting input using the finger on small devices such as PDAs and mobile phones is difficult if not impossible. Also, handwriting input has always...
Company: Hewlett-Packard
Date: May 2008 |
Hewlett-Packard |
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Healthcare Provider Increases Preventive Care, Boosts Efficiency With Speech Solution
Based in Monterey Park, California, Care1st Health Plan is a growing healthcare network of physicians and hospitals. The organization provides medical benefits to more than...
Company: Microsoft
Date: May 2008 |
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XML-Based Multimodal Interaction Framework for Contact Center Applications
This paper considers a way to represent contact center applications as a set of multiple XML documents written in different markups including VoiceXML and CCXML....
Company: Association for Computing Machinery
Date: May 2007 |
Association for Computing Machinery |
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Advanced Customer Interaction Platform Enables BPO to Deliver Improved Contact Center Efficiency and Better End User Experience
Firstsource Solutions wanted to provide them with an Interactive Voice Response (IVR) system that would enable the company to offer advanced self-service functionality for one...
Company: Nortel Networks
Date: September 2008 |
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Leveling the Paperwork Mountain: A Speech Recognition for Healthcare
Thanks to speech recognition, healthcare facilities can benefit from a huge productivity gain on the part of the Transcriptionists, allowing outsourcing to be reduced or...
Company: Crescendo Systems
Date: July 2007 |
Crescendo Systems |
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Enriching Speech Recognition With Automatic Detection of Sentence Boundaries and Disfluencies
Effective human and automatic processing of speech requires recovery of more than just the words. It also involves recovering phenomena such as sentence boundaries, filler...
Company: Institute of Electrical and Electronics Engineers
Date: January 2008 |
Institute of Electrical and Electronics Engineers |
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Speech Recognition: Accelerating the Adoption of Electronic Medical Records
Electronic Medical Record (EMR) systems offer the potential to dramatically improve the cost and quality of healthcare. however, despite their potential and market forces favoring...
Company: Nuance Communications
Date: June 2008 |
Nuance Communications |
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Audiovisual Speech Recognition With Articulator Positions as Hidden Variables
Speech recognition, by both humans and machines, benefits from visual observation of the face, especially at low Signal-to-Noise Ratios (SNRs). It has often been noticed,...
Company: University of Edinburgh
Date: May 2007 |
University of Edinburgh |
- Showing items 41-80 of 174
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