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BI and the Power of Choice
Download this eBook from Oracle and DMReview.com to learn how companies implement and use Business Intelligence (BI) in different ways to overcome challenges. (Oracle)...
Sponsored by: Oracle
Date: May 2008 |
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Live Webcast: Activate Today! Realize ROI with Intel® vPro Technology and Symantec Altiris
Realize significant ROI savings-and recoup your investment in as little as 10 months-by activating your PCs with these proven technology solutions....
Sponsored by: Intel
Date: May 2009 |
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ROI Case Study: GOOGLE APPS - TVR Communications
Read how a leading provider of patient entertainment and education solutions realized a 500% ROI by deploying Google Apps....
Sponsored by: Google
Date: May 2009 |
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Live Webcast: Activate Today! Realize ROI with Intel® vPro™ Technology and LANDesk
Realize significant ROI savings-and recoup your investment in as little as 10 months-by activating your PCs with these proven technology solutions....
Sponsored by: Intel
Date: May 2009 |
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Choosing a Vendor: 8 Key Points to Consider When You Need to Outsource
Top marketing professionals outline the 8 key points to remember when hiring an outside vendor-and what you must do to keep the relationship healthy....
Sponsored by: SkillSoft
Date: June 2009 |
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- Showing items 1-40 of 192
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Best Practices in the Call Center: A Customer Touch-Point Methodology
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "tou...
Sponsored by: Oracle
Date: January 2009 |
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TANDBERG AudioScience- Theory and Operation
The TANDBERG AudioScience microphone is a ceiling microphone designed specifically for use in Videoteleconferencing and Distance Learning environments. It consists of a C...
Company: Tandberg
Date: June 2009 |
Tandberg |
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Best practices for ensuring the highest ROI from voice self-service and IVR systems in tough economic times
In a challenging economic climate, customer loyalty separates the winners from the losers. As a result, businesses should demand more from the system that greets every cu...
Company: Tellme Networks
Date: April 2009 |
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New Voice in Healthcare: Speech-recognition software offers productivity boost via efficiencies to workflow at point-of-care (PoC)
As a society we have come to expect medical miracles as a matter of course in the progression of health sciences. Today healthcare practitioners are depending on their ow...
Company: CDW
Date: January 2009 |
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How ROI Analysis of Your IVR Project Can See You Through the Economic Downturn
Sustaining profitability during an economic downturn is always challenging, but not necessarily impossible. Often businesses will react by cutting costs in customer servi...
Company: Crimsonet Technologies
Date: January 2009 |
Crimsonet Technologies |
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Improving Preselection in Unit Selection Synthesis
Unit selection synthesis is a method of selecting and concatenating speech segments from a large single-speaker audio database to synthesize utterances. Selection is base...
Company: AT&T Intellectual Property
Date: January 2009 |
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Pronunciation Lexicon Adaptation for TTS Voice Building
This paper describes reducing phone label errors in TTS voice building by means of modeling of speaker pronunciation variants. Each speaker has his or her own unique pron...
Company: AT&T Intellectual Property
Date: January 2009 |
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Dialog Speech Acts and Prosody: Considerations for TTS
As natural language dialog systems involving both speech recognition and Text-To-Speech (TTS) synthesis become more sophisticated, the limitations of general-purpose TTS ...
Company: AT&T Intellectual Property
Date: January 2009 |
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WinScribe OnDemand Provides Immediate Efficiency Gains for Walkden Gateway's Physiotherapy Department
Document turnaround times for physiotherapy patients could take up to three weeks to be completed with Walkden Gateway's old system for managing dictations. Physiotherapi...
Company: WinScribe
Date: November 2008 |
WinScribe |
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Smarter Spending: A framework for evaluating the True Cost of Ownership of an IVR solution
Want to deliver a superior caller experience while lowering costs? Businesses looking to upgrade their Interactive Voice Response (IVR) system face investments in a numb...
Company: Tellme Networks
Date: November 2008 |
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Convergys Case Study: American Savings Bank
Serving the islands since 1925, the American Savings Bank is now Hawaii's third-largest financial institution, providing full-service consumer and commercial banking thro...
Company: Convergys
Date: October 2008 |
Convergys |
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Leon Berard Medical Center Increases Transcription Productivity With WinScribe
Following the reorganization of Leon Berard's services, doctors were located as far as 500 meters from their secretaries. The transfer of tapes had become difficult, and ...
Company: WinScribe
Date: October 2008 |
WinScribe |
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Youth Villages Increases Counselor Retention by Reducing Documentation Time Using Dragon NaturallySpeaking
Youth Villages, a leading private non-profit organization, is dedicated to helping children with serious emotional and behavioral problems and their families live success...
Company: Nuance Communications
Date: October 2008 |
Nuance Communications |
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Fast Deployment, Customer Adoption Make Prepaid Service a Success
Omnitel, Lithuania's largest mobile operator wanted to offer SMS to its prepaid customers, conscious of its rising popularity. However, Omnitel was also aware of the prob...
Company: Intervoice
Date: October 2008 |
Intervoice |
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Krugliak, Wilkins, Griffiths & Dougherty: Leveraging Voice Productivity With WinScribe
Krugliak, Wilkins, Griffiths & Dougherty utilized an analog tape-based solution to meet their dictation needs. The firm experienced many of the challenges often presented...
Company: WinScribe
Date: September 2008 |
WinScribe |
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Advanced Customer Interaction Platform Enables BPO to Deliver Improved Contact Center Efficiency and Better End User Experience
Firstsource Solutions wanted to provide them with an Interactive Voice Response (IVR) system that would enable the company to offer advanced self-service functionality fo...
Company: Nortel Networks
Date: September 2008 |
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Fields Law Office Boosts Their Bottom Line With Dragon NaturallySpeaking Legal Voice Recognition Software
Fields Law Office wanted to improve the efficiency by reducing the manually intensive and expensive process of transferring dictated case information into digital records...
Company: Nuance Communications
Date: July 2008 |
Nuance Communications |
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Leading Insurance Firm Saves $1.2 Million Dollars With Dragon NaturallySpeaking Voice Recognition
Leading Insurance firm wanted to stay competitive by identifying and implementing an easy-to-use voice recognition solution that integrates with firm's document creation ...
Company: Nuance Communications
Date: July 2008 |
Nuance Communications |
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Bromberg & Sunstein Use Dragon NaturallySpeaking to Speed Up Workflow & Save Tens of Thousands of Dollars
Bromberg & Sunstein provides legal representation with a focus on IP, including patent, litigation, and prosecution. Bromberg & Sunstein wanted to protect legal professio...
Company: Nuance Communications
Date: July 2008 |
Nuance Communications |
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Ferrell Companies Accelerates Productivity in Salesforce.com With Dragon NaturallySpeaking
For over 34 years, Ferrell Companies has been serving the construction industry by providing cutting-edge software technology solutions designed to save time and money fo...
Company: Nuance Communications
Date: July 2008 |
Nuance Communications |
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TechNet Webcast: Planning and Deploying Voice Routes in Communications Server 2007 Using Route Helper (Level 300)
Enterprise Voice Route Helper is a Graphical User Interface (GUI) application that helps visualize, test, modify, archive, and share voice routing configuration informati...
Company: Microsoft
Date: July 2008 |
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The Best of Both Worlds: Unifying Conventional Dialog Systems and POMDPs
Partially Observable Markov Decision Processes (POMDPs) and conventional design practices offer two very different but complementary approaches to building spoken dialog ...
Company: AT&T Intellectual Property
Date: June 2008 |
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Speech Recognition: Accelerating the Adoption of Electronic Medical Records
Electronic Medical Record (EMR) systems offer the potential to dramatically improve the cost and quality of healthcare. however, despite their potential and market forces...
Company: Nuance Communications
Date: June 2008 |
Nuance Communications |
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Robust Speech Recognition Using Perceptual Wavelet Denoising and Mel-Frequency Product Spectrum Cepstral Coefficient Features
To improve the performance of Automatic Speech Recognition (ASR) Systems, a new method is proposed to extract features capable of operating at a very low Signal-to-Noise ...
Company: Universite Mentouri Constantine
Date: May 2008 |
Universite Mentouri Constantine |
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Recognition of Eyes-Free Handwriting Input for Pen and Touch Interfaces
Continuous handwriting input using the finger on small devices such as PDAs and mobile phones is difficult if not impossible. Also, handwriting input has always required ...
Company: Hewlett-Packard
Date: May 2008 |
Hewlett-Packard |
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Healthcare Provider Increases Preventive Care, Boosts Efficiency With Speech Solution
Based in Monterey Park, California, Care1st Health Plan is a growing healthcare network of physicians and hospitals. The organization provides medical benefits to more th...
Company: Microsoft
Date: May 2008 |
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Bathroom Retailer Supports Online Sales With New Phone Infrastructure
Taurus Bathrooms has operated a successful, family-run business for 25 years. The existing Taurus telephone system could not cope with the new demands of the internet bus...
Company: Nortel Networks
Date: April 2008 |
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TechNet Webcast: Speech Recognition and Grammar Generation in Unified Messaging for Exchange Server 2007 (Level 300)
A good unified messaging experience hinges on speech recognition. The presenter of this webcast talks about the speech recognition feature of Microsoft Exchange Server 20...
Company: Microsoft Tips
Date: April 2008 |
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Demonstration of a POMDP Voice Dialer
This paper is a demonstration of a voice dialer, implemented as a Partially Observable Markov Decision Process (POMDP). A real-time graphical display shows the POMDP's pr...
Company: AT&T Intellectual Property
Date: April 2008 |
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Voice Mail and Audio Recordings: Evolving E-Discovery Standards
As the prevalence of sound recordings in today's enterprises grows, new requirements for legal and regulatory compliance are accelerating the need to manage these recordi...
Company: Fios
Date: March 2008 |
Fios |
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Large Vocabulary Continuous Speech Recognition for Vietnamese, a Under-Resourced Language
This paper proposes a method to build a Vietnamese Large Vocabulary Continuous Speech Recognition system (Vietnamese LVCSR system). The difference between Vietnamese and ...
Company: University of Avignon
Date: March 2008 |
University of Avignon |
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Dragon NaturallySpeaking Helps Clearwater Police Fight Crime
With limited funding, government organizations must do things faster and at a cheaper cost in order to keep up with ever increasing workloads. The Clearwater Police Depar...
Company: Nuance Communications
Date: February 2008 |
Nuance Communications |
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Communication Is Key for Hertfordshire County Council
At Hertfordshire County Council many of their staff work in the social care field and are not always in the office. They are frequently out visiting clients or at meeting...
Company: Telephonetics Interactive Voice Systems
Date: January 2008 |
Telephonetics Interactive Voice Systems |
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Dictation Keeps Things Running Smoothly
Until recently, Glasgow City Council relied on analogue tapes for their dictation needs. The tapes, however, did not accommodate themselves to the busy lives of councillo...
Company: Voice Technologies
Date: January 2008 |
Voice Technologies |
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Enriching Speech Recognition With Automatic Detection of Sentence Boundaries and Disfluencies
Effective human and automatic processing of speech requires recovery of more than just the words. It also involves recovering phenomena such as sentence boundaries, fille...
Company: Institute of Electrical and Electronics Engineers
Date: January 2008 |
Institute of Electrical and Electronics Engineers |
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Using Hardware-Based Voice Recognition to Interact With a Virtual Environment
This paper presents ongoing research on human-computer interaction in virtual environments using voice recognition systems. The paper starts describing voice recognition ...
Company: Univesity of Colima
Date: January 2008 |
Univesity of Colima |
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Building Domain Specific Languages for Voice Recognition Applications
This paper presents a method of implementing the voice recognition for the control of software applications. The solutions proposed are based on transforming a subset of ...
Company: Soft Mentor
Date: January 2008 |
Soft Mentor |
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Language Identification and Multilingual Speech Recognition Using Discriminatively Trained Acoustic Models
The paper performs language identification experiments for four prominent South-African languages using a multilingual speech recognition system. Specifically, the paper ...
Company: University of Stellenbosch
Date: January 2008 |
University of Stellenbosch |
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Conversational Speech Recognition for Creating Intelligent Agents on Wearables
Paper-based planners and calendar programs run on personal digital assistants are common methods to remind users of tasks and appointments. Both require a certain amount ...
Company: Georgia Institute of Technology
Date: January 2008 |
Georgia Institute of Technology |
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Visual Features for Multimodal Speech Recognition
Information from the speaker's mouth region has been shown to improve the accuracy and noise robustness of Automatic Speech Recognition (ASR) systems. However, state-of-t...
Company: Brno University of Technology
Date: January 2008 |
Brno University of Technology |
- Showing items 1-40 of 192
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