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Key Strategies for Service Management Success in Today's Economic Environment
Learn proven methods to realize quick ROI and manage continuous improvements, consolidation, and more effective processes in your organization.
Sponsored by: Numara Software
Date: September 2009 |
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Leveraging IT Innovation: Releasing Business Potential Through the Creative Use of IT
This ExecBlueprint addresses how IT creativity can be leveraged in a way that more effectively serves your business purposes. (SkillSoft)
Sponsored by: SkillSoft
Date: November 2007 |
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TechRepublic Resource Guide: Software as a Service (SaaS) for Small and Midsize Businesses (SMBs)
Gain a better understanding of the most common benefits and challenges of SaaS, including critical questions to ask vendors when evaluating solutions.
Sponsored by: SAP
Date: October 2009 |
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Cloud Computing—What is its Potential Value for Your Company?
Does cloud computing make good business sense for your company? See how the move can slash IT and support costs--and help you do more with...
Sponsored by: Google
Date: September 2009 |
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Extending Reach and Ensuring Effectiveness of Leadership Development: The Role of Technology-Based Learning
Read this paper to see how technology-based learning approaches such as online courses, books, and video programs can be used effectively to develop Leadership in...
Sponsored by: SkillSoft
Date: August 2007 |
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Telecommunications Fundamentals
View Available Dates and LocationsA new era in telecommunications has exploded with the adoption of Voice over IP(VoIP), third generation (3G) mobile, and next-generation voice...
Sponsored by: Global Knowledge
Date: January 2008 |
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Working with Telecommunications: Churning in the Telecommunications Industry
Churn is the process of customer turnover. In the mobile telecommunications market, a 1995 report by Digital Equipment Corp. estimated the cost of churn at...
Sponsored by: SPSS
Date: March 1999 |
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Understanding Voice over IP Signaling Protocols in Cisco Telephony Implementations
Understand the specific functions Voice over Internet Protocol (VoIP) signaling protocols perform and how this information will help you design, build, maintain, and troubleshoot a...
Sponsored by: Global Knowledge
Date: April 2007 |
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Voice over DSL: Turning Copper into Gold for Small and Medium-Sized Businesses There is a new technology making the rounds of the telecommunications industry known as Voice over Digital Subscriber Line (VoDSL) that could save small and... Company: RAD Data Communications | RAD Data Communications |
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Mobile Networking
The purpose of this white paper is to inform the reader about mobile networking technology. Telecommunications signaling is the transmission of data for purposes of...
Company: MobileIN.com
Date: January 2000 |
MobileIN.com |
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Frequently Asked Questions about Customer Owned Dark Fiber, Condominium Fiber, Community and Municipal Fiber Networks Dark fiber is optical fiber, dedicated to a single customer and where the customer is responsible for attaching the telecommunications equipment and lasers to "light"... Company: ARDNOC | ARDNOC |
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Deployment of Telecommunications Networks A telecommunications network is the combination of numerous network elements that are required to support voice, data, or video services in local or long-distance applications.... Company: International Engineering Consortium | International Engineering Consortium |
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Fundamentals of Telecommunications Sometimes, when attending a class, it is okay to miss the first half-hour. After all, we do know something about the subject, and that first... Company: International Engineering Consortium | International Engineering Consortium |
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Signaling System 7 (SS7) Signaling System 7 (SS7) is an architecture for performing out-of-band signaling in support of the call-establishment, billing, routing, and information-exchange functions of the public switched... Company: International Engineering Consortium | International Engineering Consortium |
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The OSS Guide for Telecom Service Providers and ISPs
Operational Support Systems (OSS) are now key to the competitive strategy of modern service providers. ‘Big pipes’ are old news - customers know you can...
Company: BWCS
Date: February 2002 |
BWCS |
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Next-Generation Optical Transmission Fibers The first part of this paper gives a brief introduction of modern optical transmission fiber technology. The second part of this paper illustrates detailed numerical... Company: MCI | MCI |
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Delivering Unique Services that Meet Customer Needs
The telecommunications industry is rapidly re-inventing itself to meet its changing and expanding role in the business world. With the advent of cellular, WiFi,...
Company: MCI
Date: August 2005 |
MCI |
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AdvancedTCA - "A Common Platform Concept to Improve Product Engineering"
The Advanced Telecom Computing Architecture (ATCA) provides the telecommunications industry with an opportunity to adopt a standard architecture for a broad spectrum of products, including...
Company: Alcatel
Date: July 2005 |
Alcatel |
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City of North Las Vegas IP Telephony Case Study Located at the northern tip of the Las Vegas Valley, North Las Vegas is one of Nevada's (and the United States') fastest growing cities. In... Company: ShoreTel | 
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New Architectures and Technologies for Software-Defined Radio Base Stations
Wireless communication standards are evolving very fast. Operators and system suppliers do not have the same philosophies when it comes to delivering the multitude of...
Company: Alcatel
Date: April 2006 |
Alcatel |
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Cable Sharing in Commercial Building Environments: Reducing Cost, Simplifying Cable Management, and Converging Applications onto Twisted-Pair Media This white paper introduces the topic of cabling sharing to telecommunications professionals responsible for enterprise networks. Cable sharing describes the practice of running more... Company: Siemon | 
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National Ethernet versus Legacy Frame Relay/ATM
If your wide area network is constructed using Frame Relay or ATM technologies, National Ethernet from THUS is a leading next-generation networking service that can...
Company: THUS
Date: May 2006 |
THUS |
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Liberty Hardware Switches to VoIP, Saves Over $211,000 in First Year Alone
When Liberty Hardware embarked on an initiative late in 2004 to improve internal communications between all of its worldwide locations, it decided a Voice over...
Company: ShoreTel
Date: June 2006 |
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Opening the Door to VoIP--and More Effective Phone Communications
When YSG Door Security Consultants began exploring IP-based phone systems, it was because the company realized it needed a more efficient and cost-effective way to...
Company: ShoreTel
Date: June 2006 |
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California Superior Court Switches to VoIP to Improve Service and Cut Costs
After thoroughly reviewing its options for replacing an aging Ericsson PBX-based telephone system with a new VoIP solution, the Superior Court of California, County of...
Company: ShoreTel
Date: June 2006 |
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On-Demand Call Center Solution Gives Outrigger Hotels and Resorts 298% ROI!
This Nucleus Research ROI Case Study demonstrates how Outrigger Hotels and Resorts achieved immediate bottom-line results when it switched from its premise-based contact center to...
Company: Echopass
Date: July 2006 |
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Building Next-Generation Telecom Equipment Based on the AMD64 Processor Family
This paper describes the changing landscape facing Telecom Equipment Manufacturers (TEMs) and provides the reader with a detailed overview of the AMD Opteron processor and...
Company: Advanced Micro Devices (AMD)
Date: June 2006 |
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Reaching People, Not Devices: Technology that Helps You Reach the Right Person the First Time This Interactive Overview explains how a Cisco Unified Communications Solution combines data, voice, and video on a single secure network to deliver more effective communications... Company: Cisco Systems | 
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Consulting Firm Acquires Seven Companies, Doesn't Miss a Call
This case study examines how Navigant Consulting, an independent consulting firm, used a single, converged IP network to help a dynamic global workforce improve responsiveness...
Company: Cisco Systems
Date: August 2006 |
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Facing a Real-Life Issue: Upgrading Outdated Communications Systems Using an obsolete communications system can be dangerous, as learned by a rapidly growing city just north of Nashville, Tennessee. The city's communication system,... Company: Panasonic | 
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The Value Proposition of Product Lifecycle Management Software Solutions
The ability to deliver a fast-changing range of quality, relevant customer-facing products is of paramount importance in the race to retain customers and increase loyalty....
Company: Ceon Design & Development Centre
Date: December 2006 |
Ceon Design & Development Centre |
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An Open Approach to Advanced Voice Applications for Cisco CallManager
Deploying open applications alongside Cisco CallManager can transform your telephony architecture from a world of siloed servicesto one of shared infrastructure and resources.This white paper...
Company: Adomo
Date: May 2006 |
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SAP CRM Benchmark on Dual-Core Dell Hardware
This white paper discusses findings from performing the SAP Customer Relationship Management (CRM) benchmark and provides considerations for implementing SAP's CRM software in a Dell...
Company: Dell
Date: August 2006 |
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Succeeding in the Wireless Industry: How to Think Like a Sophisticated Retailer
Four factors are making it more difficult to succeed as a wireless service provider. They include:A lack of customer loyalty, due largely to the fact...
Company: SAP
Date: November 2006 |
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Avaya Case Study: Aramex ARAMEX, part of Arab International Logistics (AIL) and listed on the Dubai Financial Market, is the leading provider of total transportation solutions in the Middle... Company: Avaya | 
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ASPIRE Sports Academy Utilizes Avaya IP Telephony Solutions to Inspire Excellence Situated at Doha, Qatar - The ASPIRE Academy for Sports Excellence is the first sporting academy of its kind in the Middle East. The company... Company: Avaya |
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Avaya Case Study: Austin Heart Austin Heart is the largest provider of cardiology services in Central Texas and has been serving the community since 1973. Austin Heart required a communications... Company: Avaya |
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Avaya Case Study: Banco Santander Chile Banco Santander Chile (BSC), a part of the Santander Group, is the largest bank in Chile. Banco Santander is committed to offering personalized and excellent... Company: Avaya |
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Avaya Case Study: CDW CDW ranked No. 347 on the FORTUNE 500 is a leading provider of technology products and services for business, government and education. Connectivity between all... Company: Avaya |
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Avaya Case Study: City of Drancy Located in the county of Seine-Sant-Denis, the city of Drancy has 62,000 residents. Drancy had a costly and obsolete communications network. It was increasingly difficult... Company: Avaya |
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Avaya IP Office Solves Communications Challenge for Executive HR Partners Executive HR Partners is a recruitment company providing services to small, medium and corporate clients in New South Wales. Because Executive HR Partners had limited... Company: Avaya |
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Avaya Case Study: Fresno Unified School District Fresno Unified School District is California's 4th largest school district. The school understood that IP Telephony would help them improve the accessibility of faculty, increase... Company: Avaya |
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Increase your Competitive Advantage with Business Communication Technology
Most traditional business communications rely on telephone and paper-based processes. These resources do not readily support the level of productive interaction that growing businesses need...
Company: Cisco Systems
Date: April 2007 |
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Unified communication transform business communication
Business communications often fail to keep pace with the demand for real-time communications to address mission-critical business needs. Unified communications offers new flexibility and manageability...
Company: Cisco Systems
Date: April 2007 |
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Top Myths of Unified Communications
As with any new technology, myths and misinformation have sprung up about unified communications. As voice, video, and data networks have begun to converge, more...
Company: Cisco Systems
Date: June 2007 |
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