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White Paper Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales Examine the rising use of LinkedIn, Facebook, Twitter, and other social media apps by sales and marketing teams to gain a competitive advantage.

Tags: Online Collaboration, Sales, Sales Force Management, Sales Strategy

Sponsored by: Oracle
Date: August 2008
Oracle
Webcast Live Webcast: LCC International on 3 Reasons to Consider Google Apps Hear why one company chose to move to Google Apps, including a 60 percent savings over barebones alternatives, reduced IT support needs, and more.

Tags: Cloud Computing, Google Apps, Google Inc., Information Technology, Management

Sponsored by: Google
Date: November 2009
Google
White Paper ComputerWorld eBook: Enterprise Management Flyover Read in-depth articles on proven methods that IT organizations use today to drive down costs, reduce risks and increase quality of service and agility.

Tags: Computerworld, E-books, Enterprise Management, Oracle Corp., Personal Technology

Sponsored by: Oracle
Date: June 2009
Oracle
White Paper Customer Satisfaction with Email Archiving Systems Shopping for an email archiving solution? See how others rate the technical and functional aspects of their systems plus get expert recommendations.

Tags: Archiving, Business Intelligence, Customer Satisfaction, Data Management, E-mail

Sponsored by: Sunbelt Software
Date: July 2008
Sunbelt Software
White Paper It's All About the Salesperson: Taking Advantage of Web 2.0 Take a closer look at a new breed of social applications that complement traditional CRM systems to help salespeople close more deals more quickly.

Tags: Advertising & Promotion, Web, Social Networking, Sales Strategy, Sales Force Management

Sponsored by: Oracle
Date: August 2008
Oracle
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White Paper VoIP: How to Plan for the Bandwidth and Calculate the Cost Savings The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing...

Tags: Bandwidth, Cost Savings, Global Knowledge, Networking, Telecommunications

Sponsored by: Global Knowledge
Date: October 2005
Global Knowledge
White Paper Voice Architectures and Deployment Models As companies migrate from traditional telephony to Voice over IP (VoIP), there are more design decisions to make when choosing the most appropriate implementation type....

Tags: Choice, Global Knowledge, Networking, Telecommunications, Telephony

Sponsored by: Global Knowledge
Date: June 2008
Global Knowledge
White Paper Building a Home Lab Environment for Cisco Unified Communications An IP Telephony home lab setup will allow you to test new versions of software and features, in addition to learning the core competencies of...

Tags: Cisco Systems Inc., Cisco Unified Communications System, Environment, Global Knowledge, IP Phone

Sponsored by: Global Knowledge
Date: December 2008
Global Knowledge
White Paper Cisco IP Phone Features Cisco IP Phone features are controlled via softkeys. Softkeys are programmable feature buttons that appear on the Cisco IP phone. While each feature is executed...

Tags: Cisco IP Phone Feature, Cisco Systems Inc., Feature, IP Phone, Networking

Sponsored by: Global Knowledge
Date: December 2008
Global Knowledge
White Paper Unified Messaging and Unified Communications Unified Communications is really communications awareness, combined with speed and minimal interruption. All the major manufactures of VOIP systems are executing their respective solutions today....

Tags: Collaboration, Global Knowledge, Telecommunications, Unified Communications, Unified Messaging

Sponsored by: Global Knowledge
Date: December 2008
Global Knowledge
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White Paper Cisco Unified Communications: Unifying Communications Infrastructure Learn about Cisco's unified communications vision, which combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem.

Tags: Cisco Systems Inc., Cisco Unified Communications System, Collaboration, Global Knowledge, Unified Communications

Sponsored by: Global Knowledge
Date: March 2007
Global Knowledge
White Paper Integrating the Cisco Unified Presence Server in Your Unified Communications Network Have you ever sat down and tried to count the times that you've called other people, just to get a busy tone? Or, maybe you've...

Tags: Cisco Systems Inc., Collaboration, Global Knowledge, Instant Messaging, Internet

Sponsored by: Global Knowledge
Date: August 2009
Global Knowledge
White Paper Is It the Network? Solving VoIP Problems on a Wireless LAN Managing a network that includes VoIP and Wi-Fi means more than just learning the black magic that makes each technology work. It also means learning...

Tags: Global Knowledge, Wireless LANs, Wireless, Wi-Fi, VOIP

Sponsored by: Global Knowledge
Date: January 2007
Global Knowledge
White Paper Understanding Voice over IP Signaling Protocols in Cisco Telephony Implementations Understand the specific functions Voice over Internet Protocol (VoIP) signaling protocols perform and how this information will help you design, build, maintain, and troubleshoot a...

Tags: Cisco Systems Inc., Global Knowledge, IP, Network Technology, Networking

Sponsored by: Global Knowledge
Date: April 2007
Global Knowledge
White Paper QoS: What Is It? Why Do We Need It? Quality of Service (QoS) is the ability to treat packets differently as they transit a network device, based on the packet contents. Without QoS, all...

Tags: QoS

Sponsored by: Global Knowledge
Date: April 2008
Global Knowledge
White Paper Benefits of Unified Messaging in Exchange Server 2007 Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified "message store," that is accessible from a...

Tags: Benefit, Collaboration, Microsoft Exchange Server, Microsoft Exchange Server 2007, Networking

Sponsored by: Global Knowledge
Date: April 2008
Global Knowledge
White Paper Securing Voice Networks Converged voice and data communication can be more secure than traditional PSTN communication with proper planning and design. Voice-related threats include toll fraud, denial of...

Tags: Global Knowledge, Network, Telecommunications, Voice, Voice Network

Sponsored by: Global Knowledge
Date: July 2008
Global Knowledge
White Paper Overcoming IP Telephony Performance Issues in a Converged Network When implementing Voice over IP (VoIP) onto a data network, you must ensure that the equipment capable of handling the additional load, and, more importantly,...

Tags: Converged Network, Voice Traffic, Traffic, Telephony, Telecommunications

Sponsored by: Global Knowledge
Date: August 2009
Global Knowledge
White Paper Router Essentials This white paper introduces the reader to basic router concepts, commands, and configurations. It is designed to address the "basic of the basics concepts"...

Tags: Concept, Global Knowledge, Network Technology, Networking, Router

Sponsored by: Global Knowledge
Date: March 2008
Global Knowledge
White Paper Switching Essentials Switching is an interesting topic. It could be an easy thing in your network, or it could be something that keeps you up nights. This...

Tags: Global Knowledge

Sponsored by: Global Knowledge
Date: March 2008
Global Knowledge
White Paper How Does Ping Really Work? Ping is an Internet program that most of us use daily, but do you know how it really works? Gain an understanding of the cycle...

Tags: Global Knowledge, Internet

Sponsored by: Global Knowledge
Date: October 2006
Global Knowledge
White Paper Exchange Server 2007: What To Expect Microsoft recently released a public preview of Exchange Server 2007 Beta 2 (previously called Exchange 12) in June 2006 and is shooting for a general...

Tags: E-mail Servers, Enterprise Software, Global Knowledge, Groupware, Microsoft Exchange Server

Sponsored by: Global Knowledge
Date: October 2006
Global Knowledge
White Paper Longhorn Server and New Group Policy Settings With the advent of Microsoft's "Longhorn" technologies comes a wealth of new and improved Group Policy settings. This paper takes an introductory look at the...

Tags: Global Knowledge, Server, Operating Systems, Microsoft Windows Vista (Longhorn), Microsoft Windows Server Longhorn

Sponsored by: Global Knowledge
Date: February 2007
Global Knowledge
White Paper Hardware Neutral Imaging with ImageX: The Ghost Killer Learn how ImageX can help facilitate successful image management and lower the total cost of ownership of your Vista implementation.

Tags: Document Management, Roi/Tco, Operating Systems, Microsoft Windows Vista (Longhorn), Microsoft Windows

Sponsored by: Global Knowledge
Date: February 2007
Global Knowledge
White Paper What You Need To Know About Server 2008 Core Edition Back in the days of Windows 3.1, you could choose what Windows components you wanted to install. Since then, however, Windows setup has given customers...

Tags: Global Knowledge, Hardware, Microsoft Windows, Operating Systems, Servers

Sponsored by: Global Knowledge
Date: July 2007
Global Knowledge
White Paper An Introduction to Windows Server 2008 Server Manager Spending time studying and learning the Server Manager console may be the quickest way to become familiar with Windows Server 2008. Exploring the roles and...

Tags: Console, Global Knowledge, Hardware, Microsoft Windows, Microsoft Windows Server

Sponsored by: Global Knowledge
Date: September 2007
Global Knowledge
White Paper Windows Server 2008: What To Expect Most IT professionals who deal with ever-changing technology appreciate consistency and predictability. When they hear that a new version of Windows Server is coming out,...

Tags: Global Knowledge, Hardware, Microsoft Windows, Microsoft Windows Server, Microsoft Windows Server 2008

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Webcast Migrating to Windows Server 2008 Are you prepared to migrate to Windows Server 2008? In this On Demand Web Seminar, Global Knowledge course director and instructor Glenn Weadock presents an...

Tags: Global Knowledge, Hardware, Microsoft Windows, Microsoft Windows Server, Microsoft Windows Server 2008

Sponsored by: Global Knowledge
Date: February 2008
Global Knowledge
White Paper TCP/IP Sleuthing--Troubleshooting TCP/IP Using Your Toolbox Discover how to use common operating-system tools to troubleshoot various problems that could exist in your network.

Tags: Global Knowledge, Network Technology, Networking, Tcp/Ip

Sponsored by: Global Knowledge
Date: May 2006
Global Knowledge
Webcast Webcast: Voice over IP Security It's important to understand that VoIP is vulnerable to specific types of attacks. For example, the media channel is subject to a variety of attacks,...

Tags: Attack, Global Knowledge, Networking, Security, Telecommunications

Sponsored by: Global Knowledge
Date: February 2008
Global Knowledge
White Paper Top 10 Reasons Why TCP Is Reliable In-depth knowledge of protocols can help you in many ways. It enables more efficient troubleshooting. It allows you to understand how firewalls and routers limit...

Tags: Global Knowledge, Networking, TCP, Tcp/Ip

Sponsored by: Global Knowledge
Date: August 2007
Global Knowledge
White Paper 7 Things Every System Administrator Should Know About OpenSSH OpenSSH provides a powerful and flexible tool for system administrators, but like any powerful tool, without a proper understanding, its potential may be wasted or,...

Tags: Global Knowledge, OpenSSH, Productivity, System Administrator, Tool

Sponsored by: Global Knowledge
Date: September 2007
Global Knowledge
Webcast TCP/IP Troubleshooting Troubleshooting is a necessary part of supporting any network installation. Determining and repairing problems can consume a lot of time, especially if you don't know...

Tags: Global Knowledge, Network, Networking, Productivity, Tcp/Ip

Sponsored by: Global Knowledge
Date: April 2008
Global Knowledge
White Paper RS-232: A Key To Understanding Data Communications Experts have been predicting the death of the RS-232 interface for decades, and yet it continues to serve us well. It is a highly proven...

Tags: Global Knowledge, RS-232

Sponsored by: Global Knowledge
Date: July 2008
Global Knowledge
White Paper MPLS: What is it? What can it do for me? Multiprotocol Label Switching (MPLS) began as a way for routers to short-cut the time-consuming process of treating each packet independently, looking up the target IP...

Tags: MPLS, Network Technology, Networking, Router

Sponsored by: Global Knowledge
Date: January 2009
Global Knowledge
White Paper Why Install IPv6 Instead Of IPv4? The original framers of ARPAnet did not foresee the growth of what is now known as the Internet, or that the IPv4 address structure would...

Tags: IPv4, IPv6, Networking

Sponsored by: Global Knowledge
Date: January 2009
Global Knowledge
White Paper CCNA Review Guide This is a "must have" resource if you are planning to pursue Cisco's CCNA certification. Written by expert course instructor Rick Chapin, this review document...

Tags: CCNA, Global Knowledge

Sponsored by: Global Knowledge
Date: March 2005
Global Knowledge
White Paper The OSI Model: Understanding the Seven Layers of Computer Networks This white paper will provide you with an understanding of each of the seven layers of the OSI Model, including their functions and their relationships...

Tags: Computer, Computer Network, Global Knowledge, Network, OSI

Sponsored by: Global Knowledge
Date: June 2006
Global Knowledge
White Paper CCENT Review CCENT has been created to address the need for providing networking professionals with a solid practical understanding of modern TCP/IP networks built with Cisco hardware,...

Tags: CCENT, Cisco Systems Inc., Global Knowledge, Network, Networking

Sponsored by: Global Knowledge
Date: October 2007
Global Knowledge
White Paper IOS Tips and Tricks There are a number of things you can do with Cisco's IOS to make your life easier. This white paper presents some ways that IOS...

Tags: Cisco IOS, Global Knowledge

Sponsored by: Global Knowledge
Date: October 2009
Global Knowledge
White Paper How Vulnerable Are Your Cisco IOS Routers? Network security is a top priority for companies, and this includes securing Cisco routers. It is surprising to some that Cisco routers run many services...

Tags: Cisco IOS, Cisco Router, Cisco Systems Inc., Network Technology, Networking

Sponsored by: Global Knowledge
Date: May 2009
Global Knowledge
White Paper Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money Intelliem, an Internet-based company that provides technical consulting and enterprise-specific training, needed a new Web conferencing solution to meet growing customer demand for online delivery...

Tags: Collaboration, Web, Software, Office Suites, Microsoft Office Live Meeting

Sponsored by: Microsoft
Date: October 2007
Microsoft
White Paper Enterprise and Web 2.0 application support in a modern mainframe environment "Enterprise Web 2.0 application support from IBMIBM® WebSphere® Portal for IBM System z® software provides an efficient way for mainframe users to extend the value...

Tags: Channel Management, Web, Servers, Marketing, Mainframes

Sponsored by: IBM
Date: December 2008
IBM
White Paper Windows Phones and Unified Communications Are you thinking about unified communications in your business? You need to be.In today's world, two trends are reshaping the way we work: 1) all...

Tags: Collaboration, Microsoft Windows, Phone, Unified Communications, Worker

Sponsored by: Microsoft
Date: November 2009
Microsoft
White Paper Achieving Cost and Resource Savings with UC white paper In this harsh economic climate, the need is more compelling than ever to cut costs and optimize resource utilization. Unified Communications (UC) is a...

Tags: Collaboration, Unified Communications

Sponsored by: Microsoft
Date: March 2009
Microsoft

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