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Best Practices in the Call Center: A Customer Touch-Point Methodology
Improve customer satisfaction in your contact center -- while reducing costs -- with an approach that puts all client touch-points on one continuum.
Sponsored by: Oracle
Date: January 2009 |
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Solutions Brief: Storage Consolidation and Data Protection for the Remote Office/Branch Office (ROBO)
Discover how the Dell EqualLogic PS4000 Series drives Enterprise-level efficiencies and capabilities far beyond your corporate data center.
Sponsored by: Dell EqualLogic
Date: November 2009 |
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Adopting Server Virtualization for Business Continuity and Disaster Recovery
Discover the advantages of server virtualization for building an IT infrastructure with robust business continuity and disaster recovery capabilities.
Sponsored by: CA XOsoft
Date: November 2009 |
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Video Whitepaper: Benefits of Oracle 11g
Hear from industry leaders how this next-generation database management solution lets you more easily manage, install and deploy to your database.
Sponsored by: Oracle
Date: October 2009 |
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Orthopedic Center to Grow 30 Percent and Boost Productivity With Online Services
Read how one healthcare provider dramatically lowered costs--saving over $35,000 annually on licensing fees alone--using Microsoft Online Services.
Sponsored by: Microsoft
Date: February 2009 |
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Achieving Cost and Resource Savings with UC white paper
In this harsh economic climate, the need is more compelling than ever to cut costs and optimize resource utilization. Unified Communications (UC) is a...
Sponsored by: Microsoft
Date: March 2009 |
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Windows Phones and Unified Communications
Are you thinking about unified communications in your business? You need to be.In today's world, two trends are reshaping the way we work: 1) all...
Sponsored by: Microsoft
Date: November 2009 |
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Working the Way Salespeople Work
While sales organizations can benefit greatly from mobile innovation, many mobile applications are complex and fail to consider the unique qualities of today's mobile devices,...
Sponsored by: Oracle
Date: January 2009 |
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SIP Trunking is Key to Accelerating Unified Communications Deployments
Eliminate some of the challenges of migrating to a unified communications platform with SIP trunking. Find out how in this whitepaper. In this report, Zeus...
Sponsored by: Sprint
Date: June 2009 |
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Seamless Communication: Simplicity, Efficiency, and Transparency Achieved Through Integrated Wireline and Wireless Services
Reduce costs, minimize complexity and improve worker productivity by integrating your wireline and wireless services. Respected consulting firm IDC examines the benefits, challenges and the...
Sponsored by: Sprint
Date: November 2009 |
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Bottom Line Impact of Virtualization
Decades of case-by-case deployments, uncoordinated platform choices and ad hoc upgrades to support growth have created fragmented, inefficient infrastructures in many organizations. Find out...
Sponsored by: IBM
Date: July 2009 |
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Together, we can work smarter
By giving your people the tools and resources to work more effectively, you are giving your business the opportunity to operate more efficiently.
Sponsored by: IBM
Date: January 2009 |
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Momentum Webcast: Increase Workforce Productivity Using Microsoft Dynamics CRM and Windows Mobile (Level 100)
Members of the current workforce need to be productive and connected wherever their responsibilities take them. Learn how Microsoft Dynamics® CRM and Windows Mobile can...
Sponsored by: Microsoft
Date: June 2007 |
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Forrester Consulting - Optimizing Users and Applications in a Mobile World
Are your workers going increasingly mobile? Don't wait for their calls to slam Support when they experience poor application performance on the road. Discover in...
Sponsored by: Riverbed
Date: October 2007 |
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Psomas Achieves Global Work-Sharing and Accelerates the Mobile Worker
This case study describes how Psomas, a leading global consulting engineering firm, implemented Riverbed solutions to accelerate application performance for remote office employees as well...
Sponsored by: Riverbed
Date: February 2009 |
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Steelhead Mobile Demo
View this short video demonstration (13 mins.) to learn how Riverbed Steelhead Mobile speeds Windows File Sharing and SharePoint File Sharing.
Sponsored by: Riverbed
Date: October 2008 |
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Yankee Group Mobile WAN Optimization Report
Mobile work continues to evolve. Your organization must keep up with the demands of its mobile workforce. This report introduces the concept of mobile WAN...
Sponsored by: Riverbed
Date: July 2009 |
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Defining the Great Customer Experience
Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for...
Sponsored by: Citrix Online
Date: January 2009 |
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People + Processes + Technology: Creating a Winning Formula for Customer Support
You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and...
Sponsored by: Citrix Online
Date: October 2009 |
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Supporting Employees Anytime, Anywhere
New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and...
Sponsored by: Citrix Online
Date: October 2009 |
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The Business Benefits of Secure Remote Access
Join industry experts from featured analyst firm, Gartner, Inc., and opinion leaders from SonicWALL, Inc., as they help you make the right call on telecommuting....
Sponsored by: SonicWALL
Date: November 2009 |
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Microsoft Unified Communications Datasheet: Smart Decisions for Extraordinary Times
Microsoft® software-powered Unified Communications can help you cut costs and better position your business for the economic rebound by transforming the way you communicate and...
Sponsored by: Microsoft
Date: August 2009 |
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Triumphing Over the Information Maze
Collecting information has never been a problem for companies. But assembling it in a meaningful way so employees can act on it has. Fortunately, new...
Sponsored by: Microsoft
Date: October 2008 |
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Establishing the business value of portal for telecommunications- business value assessment discussion
The market is shifting. In the 21st century, the telecommunications industry is much less distinct and much more intertwined with Media and IT. Market forces...
Sponsored by: IBM
Date: June 2009 |
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Collaboration, Service innovation and Creduction: Lotus and websphere portal software for telecommunications service providers
In recent years, the telecommunications landscape has shifted dramatically. And the changes continue to rush in from all directions. New players taking advantage of the...
Sponsored by: IBM
Date: July 2009 |
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Eleven Myths about 802.11 Wi-Fi Networks
Wi-Fi networks have been misunderstood by much of the IT community since their inception. Even the reasons for this misunderstanding are kind of hard to...
Sponsored by: Global Knowledge
Date: August 2006 |
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Conducting a WLAN Site Survey and Implementation for the Cisco Unified Wireless Network
When preparing to conduct a site survey for a Cisco wireless LAN (WLAN) installation, follow the Cisco network design methodology. Cisco's Prepare, Plan, Design, Implement,...
Sponsored by: Global Knowledge
Date: December 2007 |
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Benefits of Unified Messaging in Exchange Server 2007
Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified "message store," that is accessible from a...
Sponsored by: Global Knowledge
Date: April 2008 |
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WPA2 Security: Choosing the Right WLAN Authentication Method for Homes and Enterprises
Ask a hundred CIOs what three things about WLANs (wireless LANs) strike fear into their hearts, and the answers are likely to be similar: Security,...
Sponsored by: Global Knowledge
Date: April 2008 |
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CCNA Wireless Certification
As networks continue to stimulate economic growth, collaboration, and interaction, the need for networking talent will grow in importance. To meet this growing demand, Cisco...
Sponsored by: Global Knowledge
Date: September 2008 |
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Building a Home Lab Environment for Cisco Unified Communications
An IP Telephony home lab setup will allow you to test new versions of software and features, in addition to learning the core competencies of...
Sponsored by: Global Knowledge
Date: December 2008 |
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Unified Messaging and Unified Communications
Unified Communications is really communications awareness, combined with speed and minimal interruption. All the major manufactures of VOIP systems are executing their respective solutions today....
Sponsored by: Global Knowledge
Date: December 2008 |
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Where's Wi-Fi Waldo? A White Paper on Location-Based Services
Learn how to locate your mobile assets on a digitized version of your floor plan using Cisco's Wireless Control System (WCS), controller-based access points, Cisco...
Sponsored by: Global Knowledge
Date: March 2009 |
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Hard Hat Myth: Myths and Pitfalls of Data Mining
It's critical to understand that data mining is a business process—a way of finding patterns in your data that provide insight you can use to...
Sponsored by: SPSS
Date: January 2007 |
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The Value of Network and Application Visibility by Aberdeen
This survey-based paper analyzes best practices for improving application visibility and analysis. This paper can help serve as a guideline for organizations looking to achieve...
Sponsored by: Riverbed
Date: May 2009 |
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Demonstrate Accountability for Your Analytical Assets Throughout Your Organization
If you use data mining or rules-based models to make key decisions, you may need to explain the basis for these decisions to satisfy compliance...
Sponsored by: SPSS
Date: June 2009 |
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How a Spanning Tree Works
The way a switch learns Ethernet (MAC) addresses is by inspecting the Ethernet frame and recording the source MAC address in a dynamic table. The...
Sponsored by: Global Knowledge
Date: June 2009 |
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Choosing the Right Analyzer for Your WLAN
WLAN analyzers, sometimes called wireless sniffers, help troubleshoot wireless local area networks for poor signal strength, interference, station saturation, and other problems. This white paper...
Sponsored by: Global Knowledge
Date: July 2009 |
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Improving Employee Productivity with Cisco Unified Mobility
It takes up a significant part of our day to keep up with all the communication devices and methods we have to keep in touch....
Sponsored by: Global Knowledge
Date: August 2009 |
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Demo: Maximo Transportation Demo
IBM Maximo for Transportation helps you take a strategic role in how you manage the performance of your transportation assets. In this demo you'll see...
Sponsored by: IBM
Date: August 2009 |
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Ricoh Output & Device Management Solutions
With daily pressures to control rising costs and optimize technology investments, many organizations are implementing device management strategies to increase efficiency, minimize costs and improve...
Sponsored by: Ricoh
Date: March 2007 |
Ricoh |
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Comparing Research In Motion and Microsoft Mobile Solutions
Mobile solutions are essential to a strong IT infrastructure because they facilitate employee access to information in near-real time, regardless of location. Organizations that implement...
Sponsored by: Microsoft
Date: June 2008 |
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Get more from BI by understanding your analysis needs
Across your organization, different types of users - casual users, power users and executives - access data in order to answer different types of questions...
Sponsored by: IBM
Date: July 2009 |
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IP Unified Communications Systems Total Cost of Ownership (TCO) Whitepaper
Get a handle on potential IP unified communications (UC) costs in this whitepaper. Capture and assess the costs incurred and savings delivered by a state-of-the-art...
Sponsored by: ShoreTel
Date: November 2009 |
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From Voice over IP to Unified Communications: Simplify System Management
Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others...
Sponsored by: ShoreTel
Date: November 2009 |
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- Showing items 1-40 of 4111
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