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Adopting Server Virtualization for Business Continuity and Disaster Recovery
Discover the advantages of server virtualization for building an IT infrastructure with robust business continuity and disaster recovery capabilities.
Sponsored by: CA XOsoft
Date: November 2009 |
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Dell PowerVault DL2100 Powered by CommVault - Spec Sheet
Get up and running 4.5 times faster than self-configured products with the industry's only integrated solution for disk-based backups and recoveries.
Sponsored by: Dell EqualLogic
Date: November 2009 |
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Business Continuity Planning - IT Survival Guide
Learn how to begin the process of developing an effective business continuity plan designed to minimize the impact of disasters and reduce risk.
Sponsored by: CA XOsoft
Date: November 2009 |
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Business Productivity Online Suite - Highly Secure and Reliable Cloud Services
Where can you find a complete, secure suite of productivity tools that work together? Look to the cloud and Microsoft Business Productivity Online Suite.
Sponsored by: Microsoft
Date: November 2009 |
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Ingersoll Rand Increases Business Agility With Microsoft Online Services
Find out where Ingersoll-Rand turned when it needed technologies to optimize its infrastructure and address challenges to improve its business.
Sponsored by: Microsoft
Date: May 2009 |
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- Showing items 1-40 of 469
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Enterprise and Web 2.0 application support in a modern mainframe environment
"Enterprise Web 2.0 application support from IBMIBM® WebSphere® Portal for IBM System z® software provides an efficient way for mainframe users to extend the value...
Sponsored by: IBM
Date: December 2008 |
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Volume Activation Technical Reference Guide
This reference guide is for information technology (IT) implementers whose organizations are planning deployments of Volume Activation versions of the Windows® 7 and Windows Server®...
Sponsored by: Microsoft
Date: July 2009 |
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Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your...
Sponsored by: Cerylion
Date: November 2009 |
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ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from...
Sponsored by: KACE
Date: September 2009 |
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Collaboration, Service innovation and Creduction: Lotus and websphere portal software for telecommunications service providers
In recent years, the telecommunications landscape has shifted dramatically. And the changes continue to rush in from all directions. New players taking advantage of the...
Sponsored by: IBM
Date: July 2009 |
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ITIL: What It Is and Why You Should Care
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest...
Sponsored by: Global Knowledge
Date: August 2005 |
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ITIL Version 3.0 -- What It Means to You
A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry....
Sponsored by: Global Knowledge
Date: April 2006 |
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Increase IT flexibility with IBM WebSphere ESB software
This executive brief describes two major IBM initiatives that directly affect the way businesses can use their IT resources to their best advantage. It discusses...
Sponsored by: IBM
Date: December 2005 |
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Predictive Analytics for the Claim Handling Process
Predictive Analytics for the Claim Handling Process: Understanding the Analytics Behind Predictive Claims This 12-page technical brief serves as a guide for understanding how Predictive...
Sponsored by: SPSS
Date: June 2009 |
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Oracle Business Brief - Keeping hold of your customers, especially in tough economic conditions
You know as much as anyone about the challenges faced by midsize organizations. There are always competitors with deeper pockets, customers demanding more for...
Sponsored by: Oracle
Date: September 2009 |
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Mainframe Rehosting With Oracle Tuxedo: Accelerating Cost Reduction and Application Modernization
Find out how mainframe rehosting lets IT professionals spend more time and money on development rather than on maintaining aging systems. This free whitepaper explains...
Sponsored by: Oracle
Date: March 2009 |
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Oracle WebLogic Suite 11g Technical
Businesses want to minimize the cost of running business-critical applications, deliver new products and services at light speed for competitive advantage, and cope with ever-increasing...
Sponsored by: Oracle
Date: June 2009 |
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Composite Application Management: Bridging the IT Visibility Gap in Complex Composite Applications
As more and more IT shops deploy multitier middleware platforms and frameworks for the delivery of business-critical application services, they are expecting to garner the...
Sponsored by: Oracle
Date: November 2008 |
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Justifying SQL Server Management Tools in a Down Economy
These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told...
Sponsored by: Quest Software
Date: October 2009 |
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Consolidate Management Software and Reduce Cost
Organizations are feeling the pressure of economic uncertainty—directly in their own financial statements, with their business partners and customers and through the constant barrage of...
Sponsored by: IBM
Date: July 2009 |
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Harnessing the Power of ITIL
ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent...
Sponsored by: SkillSoft
Date: April 2008 |
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Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service...
Sponsored by: SkillSoft
Date: January 2008 |
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How to Outsource: 4 Simple Steps to Success
The sluggish economy has made cost-cutting a top priority for most organizations, and IT is no exception. But saving money isn't the only reason to...
Company: Syntel
Date: June 2003 |
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Managing a Successful Outsourcing Implementation
Outsourcing relationships fail when viewed as short-term solutions, rather than part of long-term strategic plans. This paper details a five-steps to a successful outsourcing implementation....
Company: Amega Group
Date: January 2003 |
Amega Group |
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Capacity Planning Tool for Streaming Media Services
The goal of the capacity planning tool proposed in this paper is to provide the best cost/performance configuration for support of a known media service...
Company: Hewlett-Packard (HP)
Date: October 2003 |
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Improving Service Levels by Implementing Service level Management- A practical Guide Given the complexity and dynamic nature of today's IT enterprises, achieving the high levels of service users’ demand is a considerable challenge. This... Company: BMC Remedy | 
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ABN AMRO Asset Management Banks on IT Service Management ABN AMRO Asset Management is one of the world's leading asset managers, looking after more than 175 billion euros (108 billion pounds sterling) from more... Company: Axios Systems | Axios Systems |
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COBIT Case Study: Coopers & Lybrand Coopers & Lybrand in the Netherlands has 100 EDP auditors in computer assurance services, many who already have in depth knowledge of COBIT and are... Company: Information System Audit and Control Association | Information System Audit and Control Association |
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SLA Trading Strategies
This paper discusses the concept of SLA trading, its position in SLA framework and its strategic meaning for Internet economy and providers. SLA trading can...
Company: Elisa
Date: June 2003 |
Elisa |
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QoS Parameters to Network Performance Metrics Mapping for SLA Monitoring
This paper categorizes SLM into seven functions. The paper defines the concept of SLA monitoring in the network management layer. The most important factor in...
Company: Pohang University of Science And Technology
Date: January 2003 |
Pohang University of Science And Technology |
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Service Level Agreement in the Data Center
Aside from being able to deliver highly available, reliably performing systems, just being able to deliver your promise is key to success. This is why...
Company: Sun Microsystems
Date: April 2002 |
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The Peregrine Evolution Model for Service Management
Peregrine has designed the Evolution Model for Asset and Service Management by leveraging a variety of sources. The model incorporates industry analyst research, industry standards...
Company: Peregrine Systems
Date: May 2004 |
Peregrine Systems |
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Managing Service Level Agreements
As corporate IT departments are increasingly taking on the role of an internal service provider, they are being required to report on a new set...
Company: Empirix
Date: September 2003 |
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Remote Database Administration for a Global Investment Company, USA The customer is a global money management firm with over 60 years of investment experience, more than $400 billion in assets under management, over 2,600... Company: Wipro | Wipro |
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Defining, Modeling & Costing IT Services
This paper, developed by Pink Elephant - a leader in ITIL best practice education, consulting and conferences - will examine the fundamental steps for defining...
Company: Pink Elephant
Date: September 2004 |
Pink Elephant |
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Six Sigma: High Quality Can Lower Costs and Raise Customer Satisfaction
This paper explains how implementing six sigma can lower cost and raise satisfaction among customers. Companies worldwide are turning to Six Sigma, the data-driven management...
Company: Microsoft
Date: October 2003 |
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Sukhmani: Process Reengineering to Improve Government-Citizen Interfaces Government of Punjab has realized the potential of Information Technology for SMART (Simple, Moral, Accountable, Responsive and Transparent) governance. With a view to offer an... Company: Microsoft |
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Service Level Agreements: Why Bother? A service level agreement can be a highly effective tool for helping IT organizations and their customers manage expectations, clarify responsibilities, and objectively assess service... Company: Better Management.com | Better Management.com |
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Service Level Management: Mastering Concepts & Strategies
Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) can be among the most...
Company: Better Management.com
Date: August 2009 |
Better Management.com |
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Asia-Pacific: Metrics for Service Level Agreements (SLAs) This webcast will provide an overview on how to select metrics for an SLA, types of metrics that should not be used, how many metrics... Company: Better Management.com | Better Management.com |
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Asia-Pacific: Negotiating a Service Level Agreement This webcast will provide an overview on what should be included in a good SLA, work with clients to create an effective SLA, how SLAs... Company: Better Management.com | Better Management.com |
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Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer In this webcast, Gene Kim and Kevin Behr will share the three years of research they have done, spanning hundreds of organizations. They will provide... Company: Better Management.com | Better Management.com |
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Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs) Basic to any Service Level Agreement (SLA) is the requirement to, actually measure the level of service that is being delivered. However, there are hundreds,... Company: Better Management.com | Better Management.com |
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A New Imperative: Total Service Quality Management for Wireline and Wireless Environments
The concept of Total Service Quality Management is essential for companies competing in today's fixed-line, data services and wireless telecommunications markets. This approach to...
Company: Hewlett-Packard (HP)
Date: August 2004 |
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Aligning IT Service Goals with business objectives
Successful IT executives build world-class organizations by designing technology departments that exceed strategic goals and nurture staff development. They also market the IT department as...
Company: TechRepublic
Date: August 2004 |
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- Showing items 1-40 of 469
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