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Enterprise and Web 2.0 application support in a modern mainframe environment
See how IBM WebSphere Portal software can help you develop a Web presence based on individual needs while unlocking value for customers and employees.
Sponsored by: IBM
Date: December 2008 |
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Microsoft Online Services Business Value
Gain access to rich communication, collaboration, and productivity applications from anywhere with subscription-based Microsoft Online Services.
Sponsored by: Microsoft
Date: June 2009 |
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Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability
Gain a 360-degree view of your customers, adapt quickly to business change, and accelerate project delivery with Microsoft Dynamics CRM.
Sponsored by: Microsoft
Date: March 2008 |
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Forrester Best Practices: Improve IT Service Delivery and Support
Find out what industry watchdog Forrester has identified as five best practices for improving IT service delivery and support. (Citrix Online)
Sponsored by: Citrix Online
Date: May 2008 |
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Driving IT Help Desk Efficiency with Customer-Centric Remote Support
Download this paper to learn why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. (Citrix Online)
Sponsored by: Citrix Online
Date: October 2008 |
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- Showing items 41-80 of 774
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HP and the IT Infrastructure Library (ITIL)
Today, many IT or service provider organizations face the challenge of shifting paradigms from infrastructure management toward service management. The IT Infrastructure Library (ITIL) has...
Company: Hewlett-Packard (HP)
Date: September 2004 |
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IT Governance Framework
With IT at the core of most 21st century businesses, and with today's focus on compliance and risk management as a result of legislation like...
Company: Forrester Research
Date: March 2005 |
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ITIL Best Practices: Maximizing the Business Value of IT - Part II
Change management and service-level management form a base that enables organization to maximize the business value of IT. While many vendors can provide solutions...
Company: Mercury Interactive
Date: April 2005 |
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When Change Isn't Good: Why the Mid-sized Business Needs Automated Change Management Download this white paper by Enterprise Management Associates for an in-depth look at the importance of change management (CM) for the mid-sized business. Find out... Company: BMC Software | 
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Migrating Your Remedy IT Service Management (ITSM) Applications to Version 6.0 With BMC Atrium CMDB This webcast explores the new functionality and benefits of Remedy ITSM 6.0, BMC Atrium CMDB and Remedy AR System 6.3. It also explains how the... Company: BMC Software |
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Sarbanes-Oxley Compliance for IT: Automate IT Release Management, Analysis, and Reporting to Minimize Risks and Reduce IT Costs of Regulatory Compliance
ManageSoft helps CIOs and IT Managers to manage the IT infrastructure and processes required to demonstrate compliance with Sarbanes-Oxley financial reporting regulations. The unique, ManageSoft...
Company: ManageSoft
Date: November 2004 |
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The Service Catalog: An Essential Building Block for ITIL
The ITIL framework advocates that IT organizations use a service catalog to document and communicate standard IT services. Centrata’s service catalog is an enterprise-level solution...
Company: Centrata
Date: December 2004 |
Centrata |
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IBM IT Service Management Strategy Connects IT Silos to Create Real-Time Business Value
If you're one of the many CIOs seriously evaluating how IT Infrastructure Library (ITIL) best practices and similar process standardization efforts might help you reduce...
Company: IBM
Date: July 2005 |
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Sarbanes-Oxley and Service Desk: An Approach to Control Objectives
The Sarbanes-Oxley Act of 2002 (SOX) was passed in reaction to the disastrous financial collapses of that period. It was designed to avert financial improprieties...
Company: CA (Computer Associates)
Date: May 2005 |
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Webcast: Optimizing Performance of Your SAP NetWeaver Environment
The extended IT landscape of the SAP NetWeaver platform can be a challenge to manage. Fortunately, BMC Software solutions are designed to help you maintain...
Company: BMC Software
Date: September 2005 |
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ITIL for the Small and Mid-sized Business (SMB) Mid-sized businesses generally have smaller workforces, lower budgets, and less complex IT environments than large enterprises. And yet they must meet the same types of... Company: BMC Remedy | 
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Best Practices in Change Management for the Mid-sized Business
It's estimated that up to 80 percent of all changes that result in downtime or performance degradation are initiated within organizations that aren't categorically managing...
Company: BMC Remedy
Date: January 2005 |
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Not All ITIL Processes Are Created Equal
Companies that have already gone through a full implementation of ITIL processes have realized that, in fact, not all ITIL processes are of equal importance...
Company: Forrester Research
Date: March 2005 |
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ITIL: How to Build an Actionable IT Service Catalog
The ITIL® (IT Infrastructure Library) framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for...
Company: newScale
Date: February 2005 |
newScale |
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Hitachi Data Systems Optimizes Storage Management Through ITIL-Based Consulting Services
HDS, one of the world's leading storage suppliers, has recently addressed customer issues regarding services management processes with a new set of storage management consulting...
Company: IDG (International Data Group)
Date: March 2005 |
IDG (International Data Group) |
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Change and Configuration Management Route to Value: A Path to Effective Business Service Management Change and Configuration Management Route to Value™: A Path to Effective Business Service Management Company: BMC Software |
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BMC Software Solutions Integrate and Automate ITIL Best Practices The IT Infrastructure Library (ITIL) offers a valuable, non-proprietary framework for implementing enterprise-wide service management. Learn the importance of implementing ITIL best practices using the... Company: BMC Software |
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Getting Started with Change and Configuration Management Process Improvement
Receive tips on how to begin building more integrated, flexible, and effective change and configuration management processes. It's all in this white paper from Summit...
Company: BMC Software
Date: July 2005 |
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Finding the Route to Value with Identity Management
Find out how BMC Identity Management shows a clear route to value in helping businesses improve security, unleash productivity, and enable continuous compliance. It's all...
Company: BMC Software
Date: December 2004 |
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Top Ten Reasons Organizations are Unsuccessful Implementing ITIL Learn how to make your ITIL implementation successful with a complimentary white paper from BMC Software. Gain valuable advice about solving common ITIL challenges, learn... Company: BMC Software |
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Exceed service goals and control IT costs. Find out how!
Drive operational improvements, eliminate information silos, and gain complete visibility across your IT organization. Find out more in this white paper by Enterprise Management Associates,...
Company: BMC Software
Date: September 2005 |
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Forrester Report--Raising the Bar for ITIL and CMDB Implementations
Demand for better control of the production side of IT has driven the demand for best practices — and for the tools to go with...
Company: BMC Software
Date: June 2005 |
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Managing IT Assets as Performing Contributors to Service Value
Learn how asset management helps you optimize your IT asset portfolio against business service requirements and lower costs in the process. By integrating asset management...
Company: BMC Software
Date: September 2005 |
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IT Discovery -- Enables IT Service Management
Learn how BMC helps you discover and manage all the assets in your IT environment so you can provide better overall IT service. BMC enables...
Company: BMC Software
Date: August 2005 |
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ITIL's the Business Perspective ITIL released a book entitled Business Perspective: The View on Delivering Services to the Business. This webcast reviews the key elements and messages from the... Company: BMC Software |
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Understand What's in ITIL's ICT Infrastructure Management Have you ever wondered what's covered within the ICT Infrastructure Management book from ITIL? If so find out in this webcast and see how it... Company: BMC Software |
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Activate ITIL's Service Delivery This webcast explains how BMC Software automates the ITIL Service Delivery elements and integrates into a common CMDB, for improved service management and business alignment.... Company: BMC Software |
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Federation and a CMDB Federation can provide the foundation for creating a configuration management database (CMDB) that is scalable, adapts to existing IT infrastructures, and addressable by all applications... Company: BMC Software |
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Maintain an Accurate CMDB through Reconciliation This paper discusses the important role reconciliation plays in a configuration management database (CMDB), the key capabilities a reconciliation process should support, and why reconciliation... Company: BMC Software |
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Top Five Challenges For Enterprise IT Infrastructure Managers -- And How To Resolve Them
Over the past 12 months, Forrester has interviewed 67 enterprise IT infrastructure managers at $1 billion-plus companies about their key challenges in running the corporate...
Company: FrontRange Solutions
Date: March 2005 |
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Configuration Management - The "Not so Obvious" Starting Point
Configuration Management is tasked with capturing, keeping and providing up-to-date information about the IT infrastructure. Every IT organization has information about its infrastructure, particularly after...
Company: NetworkD
Date: August 2005 |
NetworkD |
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Problem Management - Key Best Practices
The ITIL framework supplies an excellent relational model on how to manage Incidents, Problems and Changes. But this model becomes much more powerful when best...
Company: NetworkD
Date: June 2005 |
NetworkD |
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IT Strategy Maps: A Tool For Strategic Alignment
Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and...
Company: Forrester Research
Date: November 2005 |
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Operations Management Capabilities Model
This paper introduces the Sun Microsystem's Operations Management Capabilities Model (OMCM), a comprehensive, continuous improvement methodology for IT management that provides a practical framework and...
Company: Sun Microsystems
Date: February 2005 |
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Leveraging Regulatory Compliance Investments to Add Business Value
This paper focuses on compliance from the standpoint of the IT organization. It examines some of the laws and security standards in force worldwide and...
Company: BMC Software
Date: November 2005 |
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ITIL and CMDB Synergy: Enhanced Service Management
IT organizations that want to achieve the full business value from Service Management initiatives need consistent, current, accurate, and secure information. That's why an increasing...
Company: BMC Software
Date: October 2005 |
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Delivering Best Practices for Complex IT Environments
If you need to better manage your IT services and are planning to implement ITIL, BS15000, COBIT, or ISO 17799 best practices in order to...
Company: CA (Computer Associates)
Date: October 2004 |
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Sarbanes-Oxley and IT Service Management
This CA white paper explains how the Sarbanes-Oxley Act (SOX) is reshaping the concept of corporate responsibility, and details how SOX provisions are impacting IT...
Company: CA (Computer Associates)
Date: November 2004 |
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Webcast: The Evolving Role of IT Asset Management in a Process-Driven World
The emergence of ITIL and the Configuration Management Database (CMDB) has left a myriad of questions around the role of asset management programs in IT...
Company: BMC Software
Date: February 2006 |
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Configuration Management Database (CMDB): Cornerstone of ITIL-Based Integrated Service Support
Often, integration of applications simply means passing key data from one database into another to ensure the correct information is available to the management process....
Company: BMC Software
Date: September 2005 |
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- Showing items 41-80 of 774
- « Previous 40 | Next 40 »
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