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Fostering a Culture of Adaptability: Using Information Technology to Increase Your Company's Agility
To achieve profitable growth, successful companies maintain a laser-sharp focus on executing a few key initiatives efficiently. Moving quickly and effectively on these in...
Sponsored by: SAP
Date: September 2007 |
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Improving Operational Efficiency for Profitable Growth: The Importance of Choosing the Right IT Infrastructure
This paper from SAP Solutions for Small Businesses and Midsize Companies explores the different ways to improve operational efficiencies for profitable growth and the imp...
Sponsored by: SAP
Date: October 2007 |
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An Introduction to OS Virtualization and Parallels Virtuozzo Containers
Virtualization and automation technology is a major advance in IT infrastructure management. By leveraging the capability to abstract software and data from hardware and ...
Sponsored by: Parallels
Date: February 2008 |
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Understanding and Managing Supply Chain Risk
Explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance....
Sponsored by: SAP
Date: November 2006 |
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End-User Performance: Building and Maintaining ROI
In this white paper from SAP, author Stephen Hirsch examines issues related to end user acceptance and use of enterprise software. Hirsch advocates for creating a "perfor...
Sponsored by: SAP
Date: October 2006 |
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The ITIL Imperative: Accelerate from Strategy to Value in '08
As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. But practica...
Sponsored by: Bomgar
Date: January 2008 |
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ITILŪ v2-to-v3 Foundation Certification Bridge
Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...
Sponsored by: Global Knowledge
Date: January 2008 |
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ITILŪ v2 Practitioner: Agree and Define Management
Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...
Sponsored by: Global Knowledge
Date: January 2008 |
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ITILŪ v2 Foundation Exam Prep Boot Camp
Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...
Sponsored by: Global Knowledge
Date: January 2008 |
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ITILŪ v2 Practitioner: Support and Restore Management
Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...
Sponsored by: Global Knowledge
Date: January 2008 |
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ITILŪ Service Manager Certification Boot Camp
Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...
Sponsored by: Global Knowledge
Date: January 2008 |
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ITILŪ v3 Foundation Certification Boot Camp
Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...
Sponsored by: Global Knowledge
Date: January 2008 |
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ITILŪ v2 Practitioner: Release and Control Management
Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...
Sponsored by: Global Knowledge
Date: January 2008 |
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Implementing ITIL Using the PMBOK in Four Repeatable Steps
This white paper provides an overview of the PMBOKŪ as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It then compares and contr...
Sponsored by: Global Knowledge
Date: September 2006 |
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ITIL Version 3.0 -- What It Means to You
A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry. ITIL v3 presents an entirely n...
Sponsored by: Global Knowledge
Date: April 2006 |
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ITIL: What It Is and Why You Should Care
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you s...
Sponsored by: Global Knowledge
Date: August 2005 |
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Build your ITIL configuration management system using scope, span, and granularity
Effective configuration management requires you to capture and track data in your IT environment -- but how do you decide which data to include? This chapter from Impl...
Company: IBM Press
Date: April 2008 |
IBM Press |
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More Effective Business Service Management with a MetaCMDB
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation and service deliv...
Company: ASG Software Solutions
Date: February 2008 |
ASG Software Solutions |
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Business Service Management Links IT Services to Business Goals
Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth. While organizations wil...
Company: CA (Computer Associates)
Date: January 2008 |
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HP ITSM Race to Results Simulation: Fun Way to Learn About ITIL V3 (Long)
Who says learning about IT Service Management (SM) can't be fun? This webcast shows how this engaging simulation is the best tool to increase involvement, commitment, and...
Company: Hewlett-Packard (HP)
Date: December 2007 |
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Service Management From HP: A Holistic Solution - Driving Continual Service Improvement
How a business impact analysis can deeply reduce IT costs? ITIL v3 can best structure IT for future service upgrades. This webcast explains practical approach for continu...
Company: Hewlett-Packard (HP)
Date: November 2007 |
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ITIL: Microsoft and Open Source
Organizations live and die based on the efficiency, reliability, and security of Information Technology (IT). Because of this, IT must be fully aligned to the needs of al...
Company: Microsoft
Date: October 2007 |
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IT Services Supplier Boosts Service to GPs With Streamlined Operations Management
Employees at INPS, which provides IT services to General Practitioners (GPs), used a disparate and complex IT infrastructure. This made it difficult to identify the root ...
Company: Microsoft Tips
Date: October 2007 |
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HP Storage Essentials SRM Software IT Infrastructure Library (ITIL) - Based Approach to Help Achieve IT Service Management (ITSM) for Storage Infrastructure White Paper
According to a Gartner estimate, adopting IT Service Management (ITSM) principles could reduce annual IT expenditures related to Total Cost of Ownership (TOC) by as much ...
Company: Hewlett-Packard (HP)
Date: October 2007 |
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Are You Exposed to Risk and Overspend on Software Assets?
Three out of four businesses are highly exposed to risk and overspend on software assets. How can a person increase service quality while lowering the cost and risk assoc...
Company: Hewlett-Packard (HP)
Date: September 2007 |
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Enabling Business and IT Integration: ITIL v3 and Compuware's IT Service Management Solution
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for...
Company: Compuware
Date: September 2007 |
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Business-Service Analysis, Transformation and OptimizatioN (BATON) - A Wipro-Compuware Service Improvement Solution
IT teams are being asked to consistently improve their services (increase availability, increase performance), while simultaneously being asked to reduce costs. Most orga...
Company: Compuware
Date: September 2007 |
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Leveraging ITIL Business Simulations for ITSM Success
Many IT departments seek to align their IT Service Management (ITSM) activities with the Information Technology Infrastructure Library (ITIL) best practices framework. IT...
Company: CA (Computer Associates)
Date: September 2007 |
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IBM Tivoli Business Service Manager V4.1
This paper leads through the new Tivoli Business Service Manager V4.1 that is based on Netcool/Realtime Active Dashboard (RAD), instead of the previous Tivoli Business Sy...
Company: IBM
Date: September 2007 |
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Financial Group Enhances Operations Through Services Engagement
The Samba team periodically updated and patched all software using its in-place Microsoft Systems Management Server 2003, but the success ratio for desktops and servers r...
Company: Microsoft Tips
Date: August 2007 |
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The Role of Education in Implementing ITIL Best Practices
While the IT Infrastructure Library (ITIL) framework has become the de facto standard for ITSM best practices guidance, many attempts to apply ITIL guidance to real-world...
Company: CA (Computer Associates)
Date: August 2007 |
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White Paper: ITIL version 3: What It Means and How IBM Can Help
How do you maximize the business value of your technology? For a small business, the answer is often fairly clear, because its technology and business processes are both ...
Company: IBM
Date: August 2007 |
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ITIL v3 and the Evolution of Service Management
ITIL v3 has just been refreshed to reflect current best practice for service management. CoBIT v4.1 has just been revised and ISO IEC 20000 is undergoing a revision with ...
Company: IBM
Date: June 2007 |
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Project and Portfolio Management: Optimizing IT Portfolio Management, Project Selection, Execution, and Visibility
IT organizations play a larger role than ever in driving business success. The systems and solutions they create, manage, and maintain now serve as the engines of the ent...
Company: Borland Software
Date: June 2007 |
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Vantage Service Manager: A Technical Overview
Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visualization, reporting and improvement in line with IT...
Company: Compuware
Date: May 2007 |
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ITIL Best Practices With Oracle Enterprise Manager 10g and Oracle Siebel Help Desk
ITIL is a set of guidelines that describes an integrated, process based, best practice framework for managing IT services that can be tailored to meet the unique business...
Company: Oracle
Date: May 2007 |
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Can You Really Get ITIL Out of the Box?
IT organizations are under intense pressure to meet ever-increasing demands for business services in an IT environment that is characterized by growing complexity, tight ...
Company: BMC Software
Date: April 2007 |
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Simplified Windows Vista Migration: Mitigating Business Risk Through Deployment Automation
To accelerate Windows Vista migration, Microsoft developed Microsoft Solution Accelerator for Business Desktop Deployment 2007 (BDD) - a set of best practices, guidelines...
Company: BMC Software
Date: April 2007 |
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Invisible IT: Unplanned, Untracked, and Unmanaged
Most IT organizations are faced with more demand than they can fulfill. This ranges from strategic demand for new projects that drive innovation to tactical demand for ta...
Company: Forrester Research
Date: March 2007 |
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BAE Systems Streamlines IT Services and Asset Management With IBM Maximo Solutions
As a worldwide company, BAE Systems is not afraid to expand by acquisition. But in addition to directly affecting human resources and payroll, adding more companies means...
Company: IBM
Date: March 2007 |
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BMC: Managing Mainframe Compliance Pays Off
Enterprise IT has become the focal point for implementing and managing the delivery of enterprise services that include those required for reporting and assuring complian...
Company: Ptak, Noel & Associates
Date: March 2007 |
Ptak, Noel & Associates |
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Managing Operational Change through ITIL and a Configuration Management Database (CMDB)
Problem, change and incident management are three of the most popular IT Infrastructure Library (ITIL) processes deployed today by enterprise IT operations teams. Just un...
Company: Opsware
Date: February 2007 |
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How to Transition Away From Your ITIL Consultant
Breaking free from the ties that bind a consultant to his or her client is a topic of some consternation and embarrassment. From the consultant's perspective, the temptat...
Company: Jupitermedia
Date: January 2007 |
Jupitermedia |
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TeamQuest and ITIL: Part 2 - Service Delivery the Cornerstone of the ITIL Framework
Service Management is the core of the ITIL framework. From a process flow perspective, it is positioned between the Business and the physical infrastructure and manages t...
Company: TeamQuest
Date: January 2007 |
TeamQuest |
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9 Steps to Higher Quality
ITIL indicates that systematic process improvement requires a Quality Management System (QMS). As usual, ITIL is sketchy about the QMS, but does mention one in particular...
Company: Jupitermedia
Date: January 2007 |
Jupitermedia |
- Showing items 1-40 of 1010
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