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Harnessing the Power of ITIL
Get the most out of ITIL, leveraging this revolutionary IT service delivery model to find the right solutions to true business problems the first time...
Sponsored by: SkillSoft
Date: April 2008 |
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Case Studies - Extreme Savings with Riverbed
Read how 4 very different companies all cut their network and IT costs -- while improving application performance and business processes -- with WDS.
Sponsored by: Riverbed
Date: April 2008 |
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The Art of Lean Thinking: Influencing the IT Culture
This ExecBlueprint discusses "lean IT thinking" from multiple perspectives and provides guidance for how today's CTO/CIO can create a more cost- and time-efficient operation --...
Sponsored by: SkillSoft
Date: September 2008 |
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Panic slowly. Integrated disaster response and built-in business continuity
Obtain insight to the business and financial consequences of systems downtime. Learn to assess preparedness and examine new approaches and technologies.
Sponsored by: IBM
Date: September 2006 |
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Key Strategies for Service Management Success in Today's Economic Environment
Learn proven methods to realize quick ROI and manage continuous improvements, consolidation, and more effective processes in your organization.
Sponsored by: Numara Software
Date: September 2009 |
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- Showing items 1-40 of 766
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Harnessing the Power of ITIL
ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent...
Sponsored by: SkillSoft
Date: April 2008 |
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Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges
The top Information Services leaders from Stimson Lumber, Missouri State University, Gelber Group, and United Therapeutics share their expertise on: Building Your IT Staff: Essential...
Sponsored by: SkillSoft
Date: January 2009 |
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ITIL® v3 Foundation
View Available Dates and LocationsIn this exciting and dynamic course, you will get an introduction to thelifecycle of managing IT services to deliver to business...
Sponsored by: Global Knowledge
Date: January 2008 |
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Key Strategies for Service Management Success in Today's Economic Environment
Attaining service management success in today's global, economic environment is possible. Join industry experts from featured analyst firm, Gartner, Inc., and thought leaders from Numara...
Sponsored by: Numara Software
Date: September 2009 |
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Flexible IT contains costs, boosts efficiency
Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to...
Sponsored by: IBM
Date: October 2009 |
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Composite Application Management: Bridging the IT Visibility Gap in Complex Composite Applications
As more and more IT shops deploy multitier middleware platforms and frameworks for the delivery of business-critical application services, they are expecting to garner the...
Sponsored by: Oracle
Date: November 2008 |
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ITIL: What It Is and Why You Should Care
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest...
Sponsored by: Global Knowledge
Date: August 2005 |
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ITIL Version 3.0 -- What It Means to You
A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry....
Sponsored by: Global Knowledge
Date: April 2006 |
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Implementing ITIL Using the PMBOK in Four Repeatable Steps
This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It...
Sponsored by: Global Knowledge
Date: September 2006 |
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ITIL V3 and the PMBOK - Distinct but Complementary
The Project Management Body of Knowledge (PMBOK®) is the quintessential project management methodology in the North American marketplace - the PMBOK®, from the Project management...
Sponsored by: Global Knowledge
Date: August 2008 |
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Business Service Management: What It Is and Why You Should Care
Business Service Management (BSM) is a relatively new term in the IT management community but it has already become a buzzword. This white paper explains...
Sponsored by: Global Knowledge
Date: August 2008 |
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Put ITIL best practices to work for your business
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize...
Sponsored by: IBM
Date: July 2007 |
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Tough Love: When IT Security Hurts Your Business
As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley, some security departments find themselves at odds with IT and the business....
Sponsored by: Global Knowledge
Date: May 2009 |
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Applying Knowledge Management to Project Management
Knowledge Management is a growing, interdisciplinary field that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper...
Sponsored by: Global Knowledge
Date: June 2009 |
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Grappling with Application Management
Learn how to overcome challenges faced when dealing with application management.
Sponsored by: Dell
Date: January 2007 |
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3 Steps To Securing Your Network And Preventing Common Security Mistakes
Securing an organization's assets requires work, and there are many different ways to classify controls. This white paper examines three common types of controls are...
Sponsored by: Global Knowledge
Date: August 2009 |
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Branch Office Modernization Best Practices using the Microsoft Core Infrastructure Optimization Model
For large organizations whose IT infrastructure includes supporting branch offices or sites, ensuring that the branch infrastructure is optimized can be a key factor in...
Sponsored by: Microsoft
Date: June 2009 |
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Enabling the Windows Optimized Desktop through Windows 7 Enterprise and Windows Server 2008 R2
There is more pressure than ever on information technology (IT) departments to deliver business value, despite the challenges of shrinking budgets, rapidly changing technologies, and...
Sponsored by: Dell
Date: September 2009 |
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ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from...
Sponsored by: KACE
Date: September 2009 |
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From Trust to Process: Closing the Risk Gap in Privileged Access Control
In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move...
Sponsored by: BeyondTrust
Date: October 2009 |
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Customer Case Study: A L Filters
Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated...
Sponsored by: Dell EqualLogic
Date: November 2009 |
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Microsoft Online Services Business Value
This white paper describes the value of world-class, on-demand services that are provided by an industry leader, includes example cost savings for a typical deployment,...
Sponsored by: Microsoft
Date: June 2009 |
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Consolidate Management Software and Reduce Cost
Organizations are feeling the pressure of economic uncertainty—directly in their own financial statements, with their business partners and customers and through the constant barrage of...
Sponsored by: IBM
Date: July 2009 |
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COBIT Case Study: Coopers & Lybrand Coopers & Lybrand in the Netherlands has 100 EDP auditors in computer assurance services, many who already have in depth knowledge of COBIT and are... Company: Information System Audit and Control Association | Information System Audit and Control Association |
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Dynamic Software Management
Learn how to reduce costs and improve service levels with dynamic software management for desktops, servers, and mobile devices. This informative white paper shows how...
Company: ManageSoft
Date: September 2004 |
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Euclid: Solutions - ITIL/ ITSM
ITIL is the most comprehensive and respected source of information about IT processes ever written for organizations seeking to implement IT service management. Successful companies...
Company: Euclid
Date: October 2004 |
Euclid |
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Implementing ITIL: Some Common Errors
Corporations, which undertake ambitious efforts to implement ITIL in order to gain IT Service Management benefits, typically are looking at multi-year projects where the benefits...
Company: Jupitermedia
Date: September 2004 |
Jupitermedia |
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Top ITIL Myths
Many IT organizations attempting to increase service levels, decrease costs and improve security look to the ITIL framework for guidance. ITIL, or the IT Infrastructure...
Company: Jupitermedia
Date: January 2004 |
Jupitermedia |
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ITIL Lands in the IT Manager's Workshop: eHealth and the IT Infrastructure Library (ITIL)
IT governance is a subject whose time has come, and ITIL is in the vanguard of this movement. The increase in efficiency, cost savings, responsiveness,...
Company: Concord Communications
Date: November 2004 |
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Knowledge Management and ITIL: Creating the Adaptive Organization
The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Service Management (ITSM) over time. Knowledge Management principles complement and augment...
Company: ServiceWare Technologies
Date: July 2004 |
ServiceWare Technologies |
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Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phases 3-4 of the Visible Ops Methodology
Join this webcast to gain information on the Visible Ops Methodology. Also discusses how to build an enforceable change management process that curbs the number...
Company: Tripwire
Date: October 2004 |
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Serena ChangeMan ZMF Case Studies: Change Management The Santander Group is currently the first-ranked financial institution in Spain and the second-ranked in the European Common Market. The software that supported the SCM... Company: Serena Software | 
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HP OpenView Delivers Superior Service Desk Functions to Boost Mastek's Customer Service Mastek is a global IT solutions Company. Mastek had been using low end products for its HelpDesk operations and were not helping in proper filtering... Company: Hewlett-Packard (HP) | 
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ITIL for Service Level Management With the growing interest in Service Level Management (SLM) the IT Infrastructure Library (ITIL) is receiving increasing interest and attention. IT managers want to know... Company: Better Management.com | Better Management.com |
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HP OpenView Chalks Up Success With University Helpdesk The client Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard (HP) OpenView Service Desk solution... Company: Hewlett-Packard (HP) |
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Pink Elephant Insourcing Case Study The Client is offers retail foreign exchange. Due to a growing dependency on technology and automated systems in recent years, the client's employees were growing... Company: Pink Elephant | Pink Elephant |
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Trends 2005: IT Service Desk
In service desk circles, 2005 may well be the year of ITIL. The UK-based IT Infrastructure Library, a set of IT standards, will continue to...
Company: Forrester Research
Date: November 2004 |
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HP Services Asset Management brochure for tech configuration and asset ownership
IT Asset Management with HPDiscover why IT organizations, confronted with spending limitations and new legislative directives, are turning to HP to better manager these changes....
Company: Hewlett-Packard (HP)
Date: January 2005 |
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IDC Whitepaper - Quantify the Business Benefits of ITSM
The Benefits of IT Management with HPIDC explains how the HP OpenView Service Desk solution generates significant cost savings and improves IT staff productivity and...
Company: Hewlett-Packard (HP)
Date: January 2005 |
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The Adoption of ITIL in Large Enterprises
The IT Infrastructure Library (ITIL) is a set of standards that define best practices for IT service management. The promise of ITIL is increased efficiency...
Company: CA (Computer Associates)
Date: January 2005 |
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- Showing items 1-40 of 766
- « Previous | Next 40 »
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