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Leveraging IT Innovation: Releasing Business Potential Through the Creative Use of IT
This ExecBlueprint addresses how IT creativity can be leveraged in a way that more effectively serves your business purposes. (SkillSoft)...
Sponsored by: SkillSoft
Date: November 2007 |
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The Art of Lean Thinking: Influencing the IT Culture
This ExecBlueprint discusses "lean IT thinking" from multiple perspectives and provides guidance for how today's CTO/CIO can create a more cost- and time-efficient operation -- without sacrificing quality, employee morale, or IT's vital role in the organization. (SkillSoft)...
Sponsored by: SkillSoft
Date: September 2008 |
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Reacting to the Economic Slowdown: Cutting Hidden IT Costs
Top IT leaders reveal their best cost-containment practices for getting more value out of your IT system for less money....
Sponsored by: SkillSoft
Date: June 2009 |
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Cloud Computing: What's Its Business Potential for Your Company?
Does cloud computing make good business sense for your organization? Read about the real benefits achieved by real-life companies and decide for yourself....
Sponsored by: Google
Date: May 2009 |
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Think Again - Cyber Crime, think your data isnt as attractive as theirs?
Learn how you can better protect your enterprise against data-stealing malware-even before it reaches your network....
Sponsored by: Trend Micro
Date: June 2009 |
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Applying Knowledge Management to Project Management
Knowledge Management is a growing, interdisciplinary field that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white...
Sponsored by: Global Knowledge
Date: June 2009 |
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Tough Love: When IT Security Hurts Your Business
As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley, some security departments find themselves at odds with IT and the business. One sol...
Sponsored by: Global Knowledge
Date: May 2009 |
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ITIL V3 and the PMBOK - Distinct but Complementary
The Project Management Body of Knowledge (PMBOK®) is the quintessential project management methodology in the North American marketplace - the PMBOK®, from the Project ma...
Sponsored by: Global Knowledge
Date: August 2008 |
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Business Service Management: What It Is and Why You Should Care
Business Service Management (BSM) is a relatively new term in the IT management community but it has already become a buzzword. This white paper explains what BSM is and ...
Sponsored by: Global Knowledge
Date: August 2008 |
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Implementing ITIL Using the PMBOK in Four Repeatable Steps
This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It then compares and contr...
Sponsored by: Global Knowledge
Date: September 2006 |
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ITIL Version 3.0 -- What It Means to You
A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry. ITIL v3 presents an entirely n...
Sponsored by: Global Knowledge
Date: April 2006 |
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ITIL: What It Is and Why You Should Care
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you s...
Sponsored by: Global Knowledge
Date: August 2005 |
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ITIL® v3 Foundation Exam Prep Boot Camp
View Available Dates and LocationsIn this comprehensive EXIN-accredited course, you will prepare for the ITIL v3 Foundation Certific...
Sponsored by: Global Knowledge
Date: January 2008 |
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Cooling Strategies for IT Wiring Closets and Small Rooms
Cooling for IT wiring closets is rarely planned and typically only implemented after failures or overheating occur. An appropriate specification for cooling IT wiring clo...
Sponsored by: American Power Conversion (APC)
Date: April 2009 |
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Reacting to the Economic Slowdown: Cutting Hidden IT Costs
IT cost containment is a fine line to walk — even in down times, business demands 24x7 responsiveness from IT, and anything that
compromises that can negatively impact b...
Sponsored by: SkillSoft
Date: June 2009 |
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ABSOLUTE SCALABILITY: SoftLayer improves IT staff efficiency by 15% while introducing more flexible services for customers with Dell storage
These days, just about all organizations need to invest in information technology in one form or another, whether it's managed in-house or via an outsourcing arrangement....
Sponsored by: Dell EqualLogic
Date: May 2009 |
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Harnessing the Power of ITIL
ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technolo...
Sponsored by: SkillSoft
Date: April 2008 |
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ITIL version 3: What It Means and How IBM Can Help
How do you maximize the business value of your technology? For a small business, the answer is often fairly clear, because its technology and business processes are both ...
Sponsored by: IBM
Date: August 2007 |
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Optimize IT process, maximize ROI and improve service levels
The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This ...
Sponsored by: IBM
Date: November 2006 |
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A Planet of smarter cities
As populations grow at a fast clip, they are stressing our city infrastructures. Smarter transportation, policing, governance and grids promise relief to urban areas. ...
Company: IBM
Date: June 2009 |
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EMA Analyst Report: Enabling Real-World Business Transformation through IBM Service Management
The outlook for 2009 and beyond is that businesses and organizations will need to find better ways to account for costs, optimize infrastructure, streamline operational p...
Company: IBM
Date: June 2009 |
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MINDTREE IMTS MANAGED SERVICES
This paper analyses the model of 'Managed Services for IT Operations', real business drivers, types of managed service solutions, and other key factors. It is also intend...
Company: MindTree
Date: May 2009 |
MindTree |
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ITIL V3 and Information Security
This paper discusses the role and importance to the business of effective Information Security Management (ISM), how it is supported by an extensive family of global stan...
Company: ITIL
Date: May 2009 |
ITIL |
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Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Counci...
Company: Axios Systems
Date: April 2009 |
Axios Systems |
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Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One
The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it dif...
Company: Axios Systems
Date: April 2009 |
Axios Systems |
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Austrian Mobile Provider H3G Dials Up HP Software Professional Services - Saves Time and Improves Customer Service Via Configuration and Change Management Upgrade
H3G provides 3G (third-generation) mobile communications services to more than 577,000 customers in Austria. The company wanted to improve customer service and reduce sys...
Company: Hewlett-Packard (HP)
Date: April 2009 |
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The Necessary Convergence of IT and Facilities — Bringing the two groups together under one unified process
In the quest to more effectively manage the IT infrastructure, many organizations are stymied by a disconnect between IT and Facilities. The two groups rarely collaborat...
Company: Eaton
Date: March 2009 |
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IT Manager Webcast: Proactive IT Management With the Microsoft Operations Framework and IT Infrastructure Library (Level 300)
In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard...
Company: Microsoft
Date: March 2009 |
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Creating Predictable IT Strategies in an Unpredictable Business Climate
Typical IT approaches to meet business needs have focused on fast-deployment, capital-intensive infrastructure investments. In economic downturns, this approach is unsus...
Company: NEC Corporation of America
Date: March 2009 |
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Seven Keys for Successful Domain Portfolio Management
The world of domains continues to change at an alarming pace. In the last several years, there has been a proliferation of new ccTLD IDNs (Internationalized domain names)...
Company: MarkMonitor
Date: March 2009 |
MarkMonitor |
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Managing Risk With Project Portfolio Management in the Oil and Gas Industry During an Economic Downturn
Companies in the oil and gas industry must invest heavily to further exploration, production, and refining, yet they face growing challenges. The recent past has seen his...
Company: Oracle
Date: March 2009 |
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ITIL Qualifications Explained
ITIL is the most widely adopted approach to IT Service Management. This paper explains the structure of ITIL Version 3 training and qualifications that are available. ITI...
Company: International Institute for Learning
Date: February 2009 |
International Institute for Learning |
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The IBM Visibility. Control. Automation. Service Management Needs Assessment
IBM's Visibility. Control. Automation.™ Service Management Needs Assessment consists of two, short 15-question surveys. Choose the IT Organization survey to assess where ...
Company: IBM
Date: February 2009 |
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Auto Windscreens Turns IT Into Strategic Enabler by Leveraging Software-as-a-Service Delivery Model
Auto Windscreens wanted to ensure near-100% uptime for business-critical systems while lowering capital expenditure and driving down operating costs and leverage the skil...
Company: Oracle
Date: February 2009 |
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BRM and Service Portfolio Management - The Key to Changing the Role of IT
ITIL describes Business Relationship Management as "A Role responsible for maintaining the relationship with one or more customers. This role is often combined with the S...
Company: BrightTALK
Date: January 2009 |
BrightTALK |
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IT Manager Webcast: Improve IT Service Management Health Using the Microsoft Risk and Health Assessment Program for IT Operations (Level 300)
In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard...
Company: Microsoft
Date: January 2009 |
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Automating Configuration and Change Management Across Applications, Servers, and Network Devices
The attendee will learn how to automate the processes of discovering the network devices, applications and servers, and gain manageable visibility of their configurations...
Company: EMC
Date: January 2009 |
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Reinventing IT in Troubling Times
Today, IT is on the cusp of innovation more so than any time in the last 10 years. These changes coincide with the advent of new period of economic instability that will ...
Company: Symantec
Date: January 2009 |
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Project and Portfolio Management (PPM) Maturity Value Calculator
In just five minutes you can use this calculator to assess your Project and Portfolio Management (PPM) maturity level, compare it with your peers and get a customized rep...
Company: CA (Computer Associates)
Date: January 2009 |
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Service Management Simulator
This immersive learning game is a challenging and engaging path to operational maturity, customer satisfaction and business success. The simulator is designed to help pla...
Company: IBM
Date: January 2009 |
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Putting ITIL V3 to Work With Business Service Management
ITIL v3's new life-cycle approach to service management is an evolutionary step and a clear sign that IT is taking a more business-driven path. In concert with ITIL, Busi...
Company: Compuware
Date: January 2009 |
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Effective PPM - Realistic Steps to Success
As IT organizations begin adopting PPM practices to help support their charter, many are realizing that their organization's culture, capabilities and process maturity do...
Company: Compuware
Date: January 2009 |
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Western Australia Boosts Education With Technology
Like many school systems worldwide, the Western Australia Department of Education and Training (WA DET) increasingly depends on technology. WA DET serves more than 300,00...
Company: Hewlett-Packard (HP)
Date: January 2009 |
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Chemtronics Biomedical Engineering Relies on HP to Increase Service Management Effectiveness
Established in 1978, Chemtronics Biomedical Engineering (Chemtronics) provides full contract maintenance of life support and highly specialist equipment in hospitals and ...
Company: Hewlett-Packard (HP)
Date: January 2009 |
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IT Manager Webcast: Driving IT Efficiency With IT Service Management (Level 300)
In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard...
Company: Microsoft
Date: December 2008 |
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