On TV.com: AMERICAN IDOL photos
BNET Business Network:
BNET
TechRepublic
ZDNet
White Paper Fostering a Culture of Adaptability: Using Information Technology to Increase Your Company's Agility To achieve profitable growth, successful companies maintain a laser-sharp focus on executing a few key initiatives efficiently. Moving quickly and effectively on these in...

Tags: Adaptability, Information Technology, Management, SAP AG, Strategy

Sponsored by: SAP
Date: September 2007
SAP
White Paper Improving Operational Efficiency for Profitable Growth: The Importance of Choosing the Right IT Infrastructure This paper from SAP Solutions for Small Businesses and Midsize Companies explores the different ways to improve operational efficiencies for profitable growth and the imp...

Tags: Information Technology, IT Infrastructure, SAP AG

Sponsored by: SAP
Date: October 2007
SAP
White Paper An Introduction to OS Virtualization and Parallels Virtuozzo Containers Virtualization and automation technology is a major advance in IT infrastructure management. By leveraging the capability to abstract software and data from hardware and ...

Tags: Finance, Utility Computing, Storage Management, Storage, Roi/Tco

Sponsored by: Parallels
Date: February 2008
Parallels
White Paper Understanding and Managing Supply Chain Risk Explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance....

Tags: Enterprise Software, SAP AG, Software, Supply Chain, Supply Chain Management (SCM)

Sponsored by: SAP
Date: November 2006
SAP
White Paper End-User Performance: Building and Maintaining ROI In this white paper from SAP, author Stephen Hirsch examines issues related to end user acceptance and use of enterprise software. Hirsch advocates for creating a "perfor...

Tags: Finance, Human Resources, Managerial Accounting, Performance, Performance Management

Sponsored by: SAP
Date: October 2006
SAP
Showing items 1-40 of 1010
« Previous  |  Next 40 »
Show only:
Webcast The ITIL Imperative: Accelerate from Strategy to Value in '08 As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. But practica...

Tags: Bomgar, Business Operations, It Services, ITIL, Process Improvement

Sponsored by: Bomgar
Date: January 2008
Bomgar
Training ITILŪ v2-to-v3 Foundation Certification Bridge Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Business Operations, Certification, It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training ITILŪ v2 Practitioner: Agree and Define Management Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Business Operations, Process Improvement, Practitioner, ITIL, It Services

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training ITILŪ v2 Foundation Exam Prep Boot Camp Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Business Operations, Certification, It Services, ITIL, ITIL Foundation Course

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training ITILŪ v2 Practitioner: Support and Restore Management Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Business Operations, It Services, ITIL, Problem Management, Process Improvement

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
More Search Results Below
Training ITILŪ Service Manager Certification Boot Camp Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Business Operations, Service Level Management, Quality, Process Improvement, Management

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training ITILŪ v3 Foundation Certification Boot Camp Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Business Operations, Certification, It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training ITILŪ v2 Practitioner: Release and Control Management Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Atlanta, Business Operations, Configuration Management, Global Knowledge Network Inc., Information Technology

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
White Paper Implementing ITIL Using the PMBOK in Four Repeatable Steps This white paper provides an overview of the PMBOKŪ as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It then compares and contr...

Tags: Business Operations, Global Knowledge Network Inc., It Services, ITIL, PMBOK

Sponsored by: Global Knowledge
Date: September 2006
Global Knowledge
White Paper ITIL Version 3.0 -- What It Means to You A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry. ITIL v3 presents an entirely n...

Tags: Business Operations, Global Knowledge Network Inc., It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: April 2006
Global Knowledge
White Paper ITIL: What It Is and Why You Should Care ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you s...

Tags: Business Operations, Global Knowledge Network Inc., It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: August 2005
Global Knowledge
Book Chapters Build your ITIL configuration management system using scope, span, and granularity Effective configuration management requires you to capture and track data in your IT environment -- but how do you decide which data to include? This chapter from Impl...

Tags: CMDB, Configuration Management, IBM Corp., ITIL

Company: IBM Press
Date: April 2008
IBM Press
White Paper More Effective Business Service Management with a MetaCMDB As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation and service deliv...

Tags: ASG Software Solutions, Business Service Management, CMDB

Company: ASG Software Solutions
Date: February 2008
ASG Software Solutions
White Paper Business Service Management Links IT Services to Business Goals Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth. While organizations wil...

Tags: BSM, Business Service Management, Computer Associates International Inc., Information Technology, IT Services

Company: CA (Computer Associates)
Date: January 2008
CA (Computer Associates)
Webcast HP ITSM Race to Results Simulation: Fun Way to Learn About ITIL V3 (Long) Who says learning about IT Service Management (SM) can't be fun? This webcast shows how this engaging simulation is the best tool to increase involvement, commitment, and...

Tags: Hewlett-Packard Co., It Operations, It service Management, It Services, ITIL

Company: Hewlett-Packard (HP)
Date: December 2007
Hewlett-Packard (HP)
Webcast Service Management From HP: A Holistic Solution - Driving Continual Service Improvement How a business impact analysis can deeply reduce IT costs? ITIL v3 can best structure IT for future service upgrades. This webcast explains practical approach for continu...

Tags: Hewlett-Packard Co., Information Technology, It Services, ITIL, Management

Company: Hewlett-Packard (HP)
Date: November 2007
Hewlett-Packard (HP)
White Paper ITIL: Microsoft and Open Source Organizations live and die based on the efficiency, reliability, and security of Information Technology (IT). Because of this, IT must be fully aligned to the needs of al...

Tags: Business Operations, Quality, Process Improvement, Open Source, Microsoft Corp.

Company: Microsoft
Date: October 2007
Microsoft
Case Study IT Services Supplier Boosts Service to GPs With Streamlined Operations Management Employees at INPS, which provides IT services to General Practitioners (GPs), used a disparate and complex IT infrastructure. This made it difficult to identify the root ...

Tags: GPS, Strategy, Performance Management, Microsoft Corp., Management

Company: Microsoft Tips
Date: October 2007
Microsoft Tips
White Paper HP Storage Essentials SRM Software IT Infrastructure Library (ITIL) - Based Approach to Help Achieve IT Service Management (ITSM) for Storage Infrastructure White Paper According to a Gartner estimate, adopting IT Service Management (ITSM) principles could reduce annual IT expenditures related to Total Cost of Ownership (TOC) by as much ...

Tags: Hewlett-Packard Co., Information Technology, It Operations, It service Management, It Services

Company: Hewlett-Packard (HP)
Date: October 2007
Hewlett-Packard (HP)
Webcast Are You Exposed to Risk and Overspend on Software Assets? Three out of four businesses are highly exposed to risk and overspend on software assets. How can a person increase service quality while lowering the cost and risk assoc...

Tags: Asset, Asset Management, Business Operations, Hewlett-Packard Co., Management

Company: Hewlett-Packard (HP)
Date: September 2007
Hewlett-Packard (HP)
White Paper Enabling Business and IT Integration: ITIL v3 and Compuware's IT Service Management Solution Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for...

Tags: Business Operations, Service Management, Quality, Process Improvement, Management

Company: Compuware
Date: September 2007
Compuware
White Paper Business-Service Analysis, Transformation and OptimizatioN (BATON) - A Wipro-Compuware Service Improvement Solution IT teams are being asked to consistently improve their services (increase availability, increase performance), while simultaneously being asked to reduce costs. Most orga...

Tags: Compuware Corp., Information Technology, It Services, IT Team, ITIL

Company: Compuware
Date: September 2007
Compuware
White Paper Leveraging ITIL Business Simulations for ITSM Success Many IT departments seek to align their IT Service Management (ITSM) activities with the Information Technology Infrastructure Library (ITIL) best practices framework. IT...

Tags: Business Operations, Service Level Management, Quality, Process Improvement, Management

Company: CA (Computer Associates)
Date: September 2007
CA (Computer Associates)
White Paper IBM Tivoli Business Service Manager V4.1 This paper leads through the new Tivoli Business Service Manager V4.1 that is based on Netcool/Realtime Active Dashboard (RAD), instead of the previous Tivoli Business Sy...

Tags: IBM Corp., Migration

Company: IBM
Date: September 2007
IBM
Case Study Financial Group Enhances Operations Through Services Engagement The Samba team periodically updated and patched all software using its in-place Microsoft Systems Management Server 2003, but the success ratio for desktops and servers r...

Tags: Desktops, Financial, Hardware, It Services, ITIL

Company: Microsoft Tips
Date: August 2007
Microsoft Tips
White Paper The Role of Education in Implementing ITIL Best Practices While the IT Infrastructure Library (ITIL) framework has become the de facto standard for ITSM best practices guidance, many attempts to apply ITIL guidance to real-world...

Tags: Best Practice, Business Operations, Computer Associates International Inc., Education, It Services

Company: CA (Computer Associates)
Date: August 2007
CA (Computer Associates)
White Paper White Paper: ITIL version 3: What It Means and How IBM Can Help How do you maximize the business value of your technology? For a small business, the answer is often fairly clear, because its technology and business processes are both ...

Tags: IBM Corp., Information Technology, It Services, ITIL, Management

Company: IBM
Date: August 2007
IBM
Webcast ITIL v3 and the Evolution of Service Management ITIL v3 has just been refreshed to reflect current best practice for service management. CoBIT v4.1 has just been revised and ISO IEC 20000 is undergoing a revision with ...

Tags: Business Operations, It Services, ITIL, Process Improvement, Quality

Company: IBM
Date: June 2007
IBM
White Paper Project and Portfolio Management: Optimizing IT Portfolio Management, Project Selection, Execution, and Visibility IT organizations play a larger role than ever in driving business success. The systems and solutions they create, manage, and maintain now serve as the engines of the ent...

Tags: Information Technology, Management, Portfolio Management, Strategy

Company: Borland Software
Date: June 2007
Borland Software
White Paper Vantage Service Manager: A Technical Overview Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visualization, reporting and improvement in line with IT...

Tags: Business Operations, Strategy, Quality Management, Quality, Process Improvement

Company: Compuware
Date: May 2007
Compuware
White Paper ITIL Best Practices With Oracle Enterprise Manager 10g and Oracle Siebel Help Desk ITIL is a set of guidelines that describes an integrated, process based, best practice framework for managing IT services that can be tailored to meet the unique business...

Tags: Business Operations, Service Management, Quality, Process Improvement, Oracle Enterprise Manager

Company: Oracle
Date: May 2007
Oracle
White Paper Can You Really Get ITIL Out of the Box? IT organizations are under intense pressure to meet ever-increasing demands for business services in an IT environment that is characterized by growing complexity, tight ...

Tags: Business Operations, It Services, ITIL, Process Improvement, Quality

Company: BMC Software
Date: April 2007
BMC Software
White Paper Simplified Windows Vista Migration: Mitigating Business Risk Through Deployment Automation To accelerate Windows Vista migration, Microsoft developed Microsoft Solution Accelerator for Business Desktop Deployment 2007 (BDD) - a set of best practices, guidelines...

Tags: Automation, Operating Systems, Migration, Microsoft Windows Vista (Longhorn), Microsoft Windows Vista

Company: BMC Software
Date: April 2007
BMC Software
Research Report Invisible IT: Unplanned, Untracked, and Unmanaged Most IT organizations are faced with more demand than they can fulfill. This ranges from strategic demand for new projects that drive innovation to tactical demand for ta...

Tags: Information Technology, Management, Strategy

Company: Forrester Research
Date: March 2007
Forrester Research
Case Study BAE Systems Streamlines IT Services and Asset Management With IBM Maximo Solutions As a worldwide company, BAE Systems is not afraid to expand by acquisition. But in addition to directly affecting human resources and payroll, adding more companies means...

Tags: Asset, Operational Planning, Management, ITIL, It Services

Company: IBM
Date: March 2007
IBM
White Paper BMC: Managing Mainframe Compliance Pays Off Enterprise IT has become the focal point for implementing and managing the delivery of enterprise services that include those required for reporting and assuring complian...

Tags: BMC Software Inc., Storage, Servers, Management, Mainframes

Company: Ptak, Noel & Associates
Date: March 2007
Ptak, Noel & Associates
White Paper Managing Operational Change through ITIL and a Configuration Management Database (CMDB) Problem, change and incident management are three of the most popular IT Infrastructure Library (ITIL) processes deployed today by enterprise IT operations teams. Just un...

Tags: Business Operations, CMDB, Configuration Management, International Data Corp., It Services

Company: Opsware
Date: February 2007
Opsware
White Paper How to Transition Away From Your ITIL Consultant Breaking free from the ties that bind a consultant to his or her client is a topic of some consternation and embarrassment. From the consultant's perspective, the temptat...

Tags: Business Operations, Consultant, It Services, ITIL, Process Improvement

Company: Jupitermedia
Date: January 2007
Jupitermedia
White Paper TeamQuest and ITIL: Part 2 - Service Delivery the Cornerstone of the ITIL Framework Service Management is the core of the ITIL framework. From a process flow perspective, it is positioned between the Business and the physical infrastructure and manages t...

Tags: Business Operations, It Management, It service Management, It Services, ITIL

Company: TeamQuest
Date: January 2007
TeamQuest
White Paper 9 Steps to Higher Quality ITIL indicates that systematic process improvement requires a Quality Management System (QMS). As usual, ITIL is sketchy about the QMS, but does mention one in particular...

Tags: Business Operations, Quality Management System, Quality Management, Quality, Process Improvement

Company: Jupitermedia
Date: January 2007
Jupitermedia

Showing items 1-40 of 1010
« Previous  |  Next 40 »
advertisement

Related Categories:


advertisement
Try It Free
advertisement
Click Here

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this library, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a library registrant, you will receive a complimentary subscription to the ZDNet white paper newsletter and e-mail Must-Read News Alerts. You can unsubscribe from these at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy.