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White Paper Harnessing the Power of ITIL Get the most out of ITIL, leveraging this revolutionary IT service delivery model to find the right solutions to true business problems the first time...

Tags: Business Operations, Information Technology, It Services, ITIL, Management

Sponsored by: SkillSoft
Date: April 2008
SkillSoft
Case Study Case Studies - Extreme Savings with Riverbed Read how 4 very different companies all cut their network and IT costs -- while improving application performance and business processes -- with WDS.

Tags: Networking, Riverbed Technology Inc., WANs

Sponsored by: Riverbed
Date: April 2008
Riverbed
White Paper The Art of Lean Thinking: Influencing the IT Culture This ExecBlueprint discusses "lean IT thinking" from multiple perspectives and provides guidance for how today's CTO/CIO can create a more cost- and time-efficient operation --...

Tags: Information Technology, Management, Strategy, Team

Sponsored by: SkillSoft
Date: September 2008
SkillSoft
White Paper Panic slowly. Integrated disaster response and built-in business continuity Obtain insight to the business and financial consequences of systems downtime. Learn to assess preparedness and examine new approaches and technologies.

Tags: Business Continuity, Data Management, Disaster Planning, Disaster Recovery, IBM Corp.

Sponsored by: IBM
Date: September 2006
IBM
Webcast Key Strategies for Service Management Success in Today's Economic Environment Learn proven methods to realize quick ROI and manage continuous improvements, consolidation, and more effective processes in your organization.

Tags: Environment, It Services, Numara Software Inc., Service Management, Strategy

Sponsored by: Numara Software
Date: September 2009
Numara Software
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White Paper Harnessing the Power of ITIL ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent...

Tags: Business Operations, Information Technology, It Services, ITIL, Management

Sponsored by: SkillSoft
Date: April 2008
SkillSoft
White Paper Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges The top Information Services leaders from Stimson Lumber, Missouri State University, Gelber Group, and United Therapeutics share their expertise on: Building Your IT Staff: Essential...

Tags: Information Technology, Management, SkillSoft, Strategy

Sponsored by: SkillSoft
Date: January 2009
SkillSoft
Training ITIL® v3 Foundation View Available Dates and LocationsIn this exciting and dynamic course, you will get an introduction to thelifecycle of managing IT services to deliver to business...

Tags: Business Operations, Vancouver, Toronto, Quality, Process Improvement

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Webcast Key Strategies for Service Management Success in Today's Economic Environment Attaining service management success in today's global, economic environment is possible. Join industry experts from featured analyst firm, Gartner, Inc., and thought leaders from Numara...

Tags: Environment, It Services, Numara Software Inc., Service Management, Strategy

Sponsored by: Numara Software
Date: September 2009
Numara Software
White Paper Flexible IT contains costs, boosts efficiency Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to...

Tags: IBM Corp., Information Technology, Management, Strategy

Sponsored by: IBM
Date: October 2009
IBM
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White Paper Composite Application Management: Bridging the IT Visibility Gap in Complex Composite Applications As more and more IT shops deploy multitier middleware platforms and frameworks for the delivery of business-critical application services, they are expecting to garner the...

Tags: Application Management, Strategy, Software, SOA, Service-Oriented Architecture (SOA)

Sponsored by: Oracle
Date: November 2008
Oracle
White Paper ITIL: What It Is and Why You Should Care ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest...

Tags: Business Operations, Global Knowledge, It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: August 2005
Global Knowledge
White Paper ITIL Version 3.0 -- What It Means to You A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry....

Tags: Business Operations, Global Knowledge, It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: April 2006
Global Knowledge
White Paper Implementing ITIL Using the PMBOK in Four Repeatable Steps This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It...

Tags: Business Operations, Global Knowledge, It Services, ITIL, PMBOK

Sponsored by: Global Knowledge
Date: September 2006
Global Knowledge
White Paper ITIL V3 and the PMBOK - Distinct but Complementary The Project Management Body of Knowledge (PMBOK®) is the quintessential project management methodology in the North American marketplace - the PMBOK®, from the Project management...

Tags: Business Operations, Strategy, Quality, Project Management, Process Improvement

Sponsored by: Global Knowledge
Date: August 2008
Global Knowledge
White Paper Business Service Management: What It Is and Why You Should Care Business Service Management (BSM) is a relatively new term in the IT management community but it has already become a buzzword. This white paper explains...

Tags: Business Service, Business Service Management

Sponsored by: Global Knowledge
Date: August 2008
Global Knowledge
White Paper Put ITIL best practices to work for your business What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize...

Tags: Best Practice, Business Operations, It Services, ITIL, Process Improvement

Sponsored by: IBM
Date: July 2007
IBM
White Paper Tough Love: When IT Security Hurts Your Business As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley, some security departments find themselves at odds with IT and the business....

Tags: Global Knowledge, Information Technology, IT Security, It Services, ITIL

Sponsored by: Global Knowledge
Date: May 2009
Global Knowledge
White Paper Applying Knowledge Management to Project Management Knowledge Management is a growing, interdisciplinary field that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper...

Tags: Business Intelligence, Data Management, Enterprise Software, Knowledge, Knowledge Management

Sponsored by: Global Knowledge
Date: June 2009
Global Knowledge
White Paper Grappling with Application Management Learn how to overcome challenges faced when dealing with application management.

Tags: Application Management, Dell Computer Corp., It Services

Sponsored by: Dell
Date: January 2007
Dell
White Paper 3 Steps To Securing Your Network And Preventing Common Security Mistakes Securing an organization's assets requires work, and there are many different ways to classify controls. This white paper examines three common types of controls are...

Tags: Control, Global Knowledge, Network, Security

Sponsored by: Global Knowledge
Date: August 2009
Global Knowledge
White Paper Branch Office Modernization Best Practices using the Microsoft Core Infrastructure Optimization Model For large organizations whose IT infrastructure includes supporting branch offices or sites, ensuring that the branch infrastructure is optimized can be a key factor in...

Tags: Best Practice, Information Technology, IT Infrastructure, Management, Microsoft Corp.

Sponsored by: Microsoft
Date: June 2009
Microsoft
White Paper Enabling the Windows Optimized Desktop through Windows 7 Enterprise and Windows Server 2008 R2 There is more pressure than ever on information technology (IT) departments to deliver business value, despite the challenges of shrinking budgets, rapidly changing technologies, and...

Tags: Dell Computer Corp., Software, Security, Operating Systems, Microsoft Windows Server 2008

Sponsored by: Dell
Date: September 2009
Dell
White Paper ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from...

Tags: Business Operations, Information Technology, It Services, ITIL, Kace

Sponsored by: KACE
Date: September 2009
KACE
White Paper From Trust to Process: Closing the Risk Gap in Privileged Access Control In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move...

Tags: Access Control, BeyondTrust, Human Resources, Policies And Procedures, Regulatory Compliance

Sponsored by: BeyondTrust
Date: October 2009
BeyondTrust
White Paper Customer Case Study:  A L Filters Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated...

Tags: Dell Computer Corp., Dell EqualLogic, Information Technology, Management, Strategy

Sponsored by: Dell EqualLogic
Date: November 2009
Dell EqualLogic
White Paper Microsoft Online Services Business Value This white paper describes the value of world-class, on-demand services that are provided by an industry leader, includes example cost savings for a typical deployment,...

Tags: Cloud Computing, Information Technology, License Management, Managed Hosting, Management

Sponsored by: Microsoft
Date: June 2009
Microsoft
Webcast Consolidate Management Software and Reduce Cost Organizations are feeling the pressure of economic uncertainty—directly in their own financial statements, with their business partners and customers and through the constant barrage of...

Tags: Application Management, IBM Corp., Information Technology, It Services, Software

Sponsored by: IBM
Date: July 2009
IBM
Case Study COBIT Case Study: Coopers & Lybrand Coopers & Lybrand in the Netherlands has 100 EDP auditors in computer assurance services, many who already have in depth knowledge of COBIT and are...

Tags: Business Operations, COBIT, Information Technology, It Services, ITIL

Company: Information System Audit and Control Association
Information System Audit and Control Association
White Paper Dynamic Software Management Learn how to reduce costs and improve service levels with dynamic software management for desktops, servers, and mobile devices. This informative white paper shows how...

Tags: Asset Management, Software, Security, Purchasing & Procurement, Procurement

Company: ManageSoft
Date: September 2004
ManageSoft
White Paper Euclid: Solutions - ITIL/ ITSM ITIL is the most comprehensive and respected source of information about IT processes ever written for organizations seeking to implement IT service management. Successful companies...

Tags: Business Operations, Quality, Process Improvement, ITIL, It Services

Company: Euclid
Date: October 2004
Euclid
White Paper Implementing ITIL: Some Common Errors Corporations, which undertake ambitious efforts to implement ITIL in order to gain IT Service Management benefits, typically are looking at multi-year projects where the benefits...

Tags: Business Operations, It Services, ITIL, Jupitermedia Corp., Process Improvement

Company: Jupitermedia
Date: September 2004
Jupitermedia
White Paper Top ITIL Myths Many IT organizations attempting to increase service levels, decrease costs and improve security look to the ITIL framework for guidance. ITIL, or the IT Infrastructure...

Tags: Business Operations, Information Technology, It Services, ITIL, Process Improvement

Company: Jupitermedia
Date: January 2004
Jupitermedia
White Paper ITIL Lands in the IT Manager's Workshop: eHealth and the IT Infrastructure Library (ITIL) IT governance is a subject whose time has come, and ITIL is in the vanguard of this movement. The increase in efficiency, cost savings, responsiveness,...

Tags: Business Operations, E-health, Information Technology, IT Infrastructure, It Services

Company: Concord Communications
Date: November 2004
Concord Communications
White Paper Knowledge Management and ITIL: Creating the Adaptive Organization The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Service Management (ITSM) over time. Knowledge Management principles complement and augment...

Tags: Business Operations, Software, ServiceWare Technologies, Service Level Management, Quality

Company: ServiceWare Technologies
Date: July 2004
ServiceWare Technologies
Webcast Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phases 3-4 of the Visible Ops Methodology Join this webcast to gain information on the Visible Ops Methodology. Also discusses how to build an enforceable change management process that curbs the number...

Tags: Business Operations, Tools & Techniques, Quality, Process Improvement, Management

Company: Tripwire
Date: October 2004
Tripwire
Case Study Serena ChangeMan ZMF Case Studies: Change Management The Santander Group is currently the first-ranked financial institution in Spain and the second-ranked in the European Common Market. The software that supported the SCM...

Tags: Capability Maturity Model (CMM), Change Management, Leadership, Management, Santander Group

Company: Serena Software
Serena Software
Case Study HP OpenView Delivers Superior Service Desk Functions to Boost Mastek's Customer Service Mastek is a global IT solutions Company. Mastek had been using low end products for its HelpDesk operations and were not helping in proper filtering...

Tags: Business Operations, Service Desk, Quality, Process Improvement, Mastek Ltd.

Company: Hewlett-Packard (HP)
Hewlett-Packard (HP)
Webcast ITIL for Service Level Management With the growing interest in Service Level Management (SLM) the IT Infrastructure Library (ITIL) is receiving increasing interest and attention. IT managers want to know...

Tags: Better Management.com, Service Level Management, Quality, Process Improvement, ITIL

Company: Better Management.com
Better Management.com
Case Study HP OpenView Chalks Up Success With University Helpdesk The client Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard (HP) OpenView Service Desk solution...

Tags: Call Centers, Service Desk, ITIL, It Services, It service Management

Company: Hewlett-Packard (HP)
Hewlett-Packard (HP)
Case Study Pink Elephant Insourcing Case Study The Client is offers retail foreign exchange. Due to a growing dependency on technology and automated systems in recent years, the client's employees were growing...

Tags: Business Operations, Quality, Process Improvement, Pink Elephant Inc., Management

Company: Pink Elephant
Pink Elephant
White Paper Trends 2005: IT Service Desk In service desk circles, 2005 may well be the year of ITIL. The UK-based IT Infrastructure Library, a set of IT standards, will continue to...

Tags: Business Operations, Information Technology, It Services, ITIL, Management

Company: Forrester Research
Date: November 2004
Forrester Research
White Paper HP Services Asset Management brochure for tech configuration and asset ownership IT Asset Management with HPDiscover why IT organizations, confronted with spending limitations and new legislative directives, are turning to HP to better manager these changes....

Tags: Asset, Asset Management, Business Operations, Hewlett-Packard Co., Operational Planning

Company: Hewlett-Packard (HP)
Date: January 2005
Hewlett-Packard (HP)
White Paper IDC Whitepaper - Quantify the Business Benefits of ITSM The Benefits of IT Management with HPIDC explains how the HP OpenView Service Desk solution generates significant cost savings and improves IT staff productivity and...

Tags: Benefits, Service Level Management, Rational Quantify, Management, It Services

Company: Hewlett-Packard (HP)
Date: January 2005
Hewlett-Packard (HP)
White Paper The Adoption of ITIL in Large Enterprises The IT Infrastructure Library (ITIL) is a set of standards that define best practices for IT service management. The promise of ITIL is increased efficiency...

Tags: Business Operations, Computer Associates International Inc., Information Technology, It Services, ITIL

Company: CA (Computer Associates)
Date: January 2005
CA (Computer Associates)

Showing items 1-40 of 766
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