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Microsoft Online Services Business Value
Gain access to rich communication, collaboration, and productivity applications from anywhere with subscription-based Microsoft Online Services.
Sponsored by: Microsoft
Date: June 2009 |
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Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability
Gain a 360-degree view of your customers, adapt quickly to business change, and accelerate project delivery with Microsoft Dynamics CRM.
Sponsored by: Microsoft
Date: March 2008 |
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Enterprise and Web 2.0 application support in a modern mainframe environment
See how IBM WebSphere Portal software can help you develop a Web presence based on individual needs while unlocking value for customers and employees.
Sponsored by: IBM
Date: December 2008 |
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From Trust to Process: Closing the Risk Gap in Privileged Access Control
Achieve a higher standard of control and better support for regulatory compliance by moving from a trust-based system to a secure, auditable process.
Sponsored by: BeyondTrust
Date: October 2009 |
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ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
Make big improvements to your IT infrastructure with this pragmatic approach to Information Technology Infrastructure Library (ITIL) implementation.
Sponsored by: KACE
Date: September 2009 |
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BMC Software Solutions Integrate and Automate ITIL Best Practices The IT Infrastructure Library (ITIL) offers a valuable, non-proprietary framework for implementing enterprise-wide service management. Learn the importance of implementing ITIL best practices using the... Company: BMC Software | 
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Service Impact and Event Management Route to Value: A Path to Effective Business Service Management Learn how BMC Software Service Impact and Event Management solutions can help you boost revenues and reduce penalties. BMC enables a proactive approach to managing... Company: BMC Software |
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Getting Started with Change and Configuration Management Process Improvement
Receive tips on how to begin building more integrated, flexible, and effective change and configuration management processes. It's all in this white paper from Summit...
Company: BMC Software
Date: July 2005 |
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Superior Customer Relationships: Best Practices of Eastman Kodak Co., Medrad Inc, and Fidelity Investment Services Most organizations in a given marketplace want close customer relationships and pursue these relationships using advanced technologies, refined and aligned processes, and well-trained people. Unfortunately,... Company: APQC | 
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NetSuite Case Study: Opal Telecom Opal Telecom provides wireline and wireless telecommunications services on the wholesale and business market to a wide range of customers in the United Kingdom. Opal... Company: NetSuite | 
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Help Desk Solution Sends Travel Firm's Productivity Skyward When Travel and Transport, the sixth-largest travel management company in the U.S., decided to modernize its nearly obsolete mainframe computing environment in 2000, the number... Company: BMC Remedy | 
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Customizable Service Desk Software Helps IT Solutions Provider Streamline Operations Download this case study to learn why Canon Technology Solutions’ Managed Services business has recommended, implemented, and hosted BMC Magic Service Desk Suite for organizations... Company: BMC Remedy |
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Exceed service goals and control IT costs. Find out how!
Drive operational improvements, eliminate information silos, and gain complete visibility across your IT organization. Find out more in this white paper by Enterprise Management Associates,...
Company: BMC Software
Date: September 2005 |
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7 Habits of Highly Effective Contact Centers and Help Desks More than a decade ago, Stephen Covey wrote about seven key habits that can help people elevate their personal and professional effectiveness in a ground-breaking... Company: eGain Communications | 
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Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service... Company: eGain Communications |
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The Proactive Service Desk - Desktop Support Do you feel that your service desk is always behind? Are growing call volumes, dropped calls, high escalation rates getting you down? The Proactive Service... Company: BMC Software |
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Supporting Mobile Users: A TechRepublic Real World Guide
The articles you'll find in this TechRepublic Real World Guide are packed with practical tips and advice to help you effectively support your organization's mobile...
Company: TechRepublic
Date: November 2005 |
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Problem Management - Key Best Practices
The ITIL framework supplies an excellent relational model on how to manage Incidents, Problems and Changes. But this model becomes much more powerful when best...
Company: NetworkD
Date: June 2005 |
NetworkD |
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SAP Solution Manager Saves Significant Costs Over Outsourced Support Desk Turners & Growers manages a domestic and worldwide produce distribution and marketing operation from their home base in Auckland, New Zealand. The company faced the... Company: SAP | 
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Electronic Licensing: The Build vs. Buy Decision
Software and hardware vendors today face profitability challenges from both internal and external sources. Factors such as rampant piracy, unlicensed use, and support on outdated...
Company: Macrovision
Date: March 2005 |
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Improving Service & Support with Service Resolution Management (SRM) With research from the SSPA showing that at least 82% of the cost of delivering support comes from resolving customer issues, Service Resolution Management has... Company: Knova Software | 
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Taking Your PMO to the Next Step: The Office of the CIO
Project management offices (PMOs) have long been responsible for overseeing and developing project management expertise, but forward-thinking companies are now considering them for a new...
Company: Forrester Research
Date: September 2005 |
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Webcast: The Evolving Role of IT Asset Management in a Process-Driven World
The emergence of ITIL and the Configuration Management Database (CMDB) has left a myriad of questions around the role of asset management programs in IT...
Company: BMC Software
Date: February 2006 |
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BMC Remedy Knowledge Management As the market share and growth leader in service desk software, BMC has acquired KMXperts as part of its strategy to expand what is already... Company: BMC Software |
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Customers Want Live, Speedy Support
EXECUTIVE SUMMARY: Data from Forrester's Consumer Technographics® Q3 2005 North American Survey reveals that North American households prefer and use human channels more than automated...
Company: Forrester Research
Date: January 2006 |
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Top 10 Misconceptions about Problem Management and Incident Resolution
A fresh look at the current generation of automated problem resolution software reveals that the rules have changed. The cost benefit equation has tipped in...
Company: iConclude
Date: October 2005 |
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IT Process and Problem/Incident Management
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times? IT...
Company: iConclude
Date: October 2005 |
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IT Project and Portfolio Management and Application Life Cycle: Understanding the Market and Enabling IT/Business Coordination
Today, Global 2000 organizations are striving to gain strategic advantage and efficiencies of scale through better governance and management of IT projects and programs. ...
Company: Borland Software
Date: February 2006 |
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Do It, Prove It: Mastering Compliance in Your IT Environment
BMC Software uses it's own Business Service Management (BSM) solutions to achieve compliance, increase security, and ensure business continuity across the organization.BMC has achieved and...
Company: BMC Software
Date: December 2005 |
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Forrester Research Report: Thirty-One Best Practices for the Service Desk
According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. This startling...
Company: Citrix Online
Date: June 2005 |
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Helpdesk Functions in HP Web Jetadmin
HP Web Jetadmin contains many tools for troubleshooting printers. As a result, it is increasingly being used as a Helpdesk troubleshooting tool. HP Web Jetadmin...
Company: Hewlett-Packard (HP)
Date: November 2005 |
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Axios Systems Case Study: Xansa Xansa is an international Business Process and IT Services Company, creating and delivering process and technology solutions that significantly improve its clients' business performance. Setting... Company: Axios Systems | Axios Systems |
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Federal Government Agency: Upgrading ARS, Help Desk, and Change Management This federal government agency designs, prints, and furnishes a large variety of security productions and other special security documents. RIGID Systems' customer ran an older... Company: RIGID Systems | RIGID Systems |
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HP OpenView Helps Swedish Medical Center Heal IT Growing Pains With 1,296 licensed beds in facilities that span 25 city blocks, Swedish Medical Center is the largest nonprofit medical provider in the Pacific Northwest. They... Company: Hewlett-Packard (HP) |
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SAP Solution Manager Helps SAP Service Partner Effectively Support Customers Swiss-based SAP service partner Resource Informatik wanted to provide its customers with a highly effective central support desk and proactive systems monitoring. They wanted to... Company: SAP |
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Service Desk Intelligence Solution Solves Reporting Dilemma at Antares Management Solutions Antares Management Solutions is an information technology and business process outsourcing firm based in Westlake, Ohio. HP OpenView Service Desk is a robust IT service... Company: WESTBURY IT SERVICES | WESTBURY IT SERVICES |
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Australian Broadcasting Corporation (ABC) Tunes Into HP Help Desk The Australian Broadcasting Corporation (ABC) provides a national television service with production and transmission centres in all state capitals. A team of approximately 16 technical... Company: Hewlett-Packard (HP) |
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DHL Wins Prestigious itSMF Award DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions. To support its "follow-the-sun" service model, DHL decided to align its... Company: Hewlett-Packard (HP) |
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Magic Service Desk Helps Euler Hermes Standardize Its User Support and Incident Management Euler Hermes is the world leader in credit insurance and one of the leaders in the bonding and guarantees business. With the acquisition of the... Company: BMC Software |
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Drive Business Service Management With BMC Remedy Knowledge Management As the market share and growth leader in service desk software, BMC has acquired KMXperts as part of its strategy to expand what is already... Company: BMC Software |
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An Introduction to ITIL Concepts
As the management of both IT services and business needs grows more complex in an increasingly global, competitive, and regulated environment, the need for standardized,...
Company: Hewlett-Packard (HP)
Date: October 2005 |
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Automating Continuous Process Improvement in the ITIL Framework
IT organizations from every sector are facing the challenge of meeting exceedingly high standards for systems reliability, cost-effective operations, and customer service. To meet this...
Company: Cendura
Date: November 2004 |
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Assessing IT Service Management Processes: A 5-Step Approach to Enhancing Support
Advances in technology and the resulting dependence on information have resulted in increased expectations for responsive and proactive services. And, the need for quality support...
Company: SMA MANAGEMENT SYSTEMS
Date: October 2005 |
SMA MANAGEMENT SYSTEMS |
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HP OpenView Service Desk Process Insight Software 1.1
HP OpenView Service Desk Process Insight is an HP OpenView Business Process Insight solution to monitor the IT Service Management (ITSM) and IT Infrastructure Library...
Company: Hewlett-Packard (HP)
Date: September 2005 |
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Baselining IT Service Management
The purpose of this paper is to provide the reader with an introduction to the concept of baselining the maturity of IT Service Management processes....
Company: ProActive Services
Date: March 2006 |
ProActive Services |
- Showing items 41-80 of 501
- « Previous 40 | Next 40 »
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