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Panic slowly. Integrated disaster response and built-in business continuity
Obtain insight to the business and financial consequences of systems downtime. Learn to assess preparedness and examine new approaches and technologies.
Sponsored by: IBM
Date: September 2006 |
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Improving the Links Between IT and Consumer Service
See how listening to customers to identify problems benefits IT, while also helping your entire company drive improvements and seize new opportunities.
Sponsored by: SkillSoft
Date: January 2008 |
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How to simplify the IT infrastructure with end-to-end automation of document processes
Read how Esker DeliveryWare allows IT pros to automate document processes in ERP solutions using existing IT frameworks. This flexible solution can also grow with...
Sponsored by: Esker
Date: October 2007 |
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Key Strategies for Service Management Success in Today's Economic Environment
Learn proven methods to realize quick ROI and manage continuous improvements, consolidation, and more effective processes in your organization.
Sponsored by: Numara Software
Date: September 2009 |
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How to Lead and Manage the IT-Literate Workforce
Get strategies for managing and improving IT literacy across your company, keeping non-technical workers up to speed with ever-advancing technologies.
Sponsored by: SkillSoft
Date: December 2007 |
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Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service...
Sponsored by: SkillSoft
Date: January 2008 |
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ITIL® v3 Foundation
View Available Dates and LocationsIn this exciting and dynamic course, you will get an introduction to thelifecycle of managing IT services to deliver to business...
Sponsored by: Global Knowledge
Date: January 2008 |
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UCCXA - Cisco Unified Contact Center Express Advanced
View Available Dates and LocationsIn this course, you'll build on the knowledge and scripting experience gainedin the prerequisite UCCXD course by exploring more advanced techniques...
Sponsored by: Global Knowledge
Date: January 2008 |
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MCITP: Enterprise Support Technician Boot Camp
View Available Dates and LocationsThis Boot Camp provides the opportunity for IT professionals new to Vista toobtain Microsoft Certified Technology Specialist (MCTS): Windows Vista,Configuration certification...
Sponsored by: Global Knowledge
Date: January 2008 |
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Implementing, Configuring, and Troubleshooting Windows Vista
View Available Dates and LocationsGet the knowledge and skills you need to successfully install, maintain, and troubleshoot Windows Vista computers. Focus on successful configuration of...
Sponsored by: Global Knowledge
Date: January 2008 |
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Forrester Best Practices: Improve IT Service Delivery and Support
Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend...
Sponsored by: Citrix Online
Date: May 2008 |
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SSPA's Six Top Support Issues that Keep Execs Awake at Night
Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more
Sponsored by: Citrix Online
Date: July 2007 |
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and...
Sponsored by: NTRglobal
Date: November 2006 |
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Balancing Customer Intimacy with Self-Sufficiency
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This...
Sponsored by: Citrix Online
Date: December 2008 |
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Driving IT Help Desk Efficiency with Customer-Centric Remote Support
The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues,...
Sponsored by: Citrix Online
Date: October 2008 |
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Streamline Your Business with Innovative Tools
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost...
Sponsored by: Citrix Online
Date: February 2009 |
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Put ITIL best practices to work for your business
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize...
Sponsored by: IBM
Date: July 2007 |
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Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the...
Sponsored by: Citrix Online
Date: October 2009 |
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Selection Criteria for Remote Support Tools
Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support...
Sponsored by: NTRglobal
Date: October 2009 |
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Strategies for Developing a Highly Collaborative Support Environment
Web collaboration has emerged from the economic ashes of 2009 as a bright new support tool with a compelling ROI. It's no wonder: Web collaboration...
Sponsored by: Citrix Online
Date: August 2009 |
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9 Management Practices for Exceptional Webinars
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process...
Sponsored by: Citrix Online
Date: October 2009 |
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CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects Enterprise XI
Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them...
Sponsored by: SAP
Date: January 2007 |
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Investlink Taps Business Objects for Fast, Flexible, and Scalable Reporting
Find out how Investlink used SAP BusinessObjects tools to enable third-party administrators who work with investment advisors and plan sponsors to build and change statements...
Sponsored by: SAP
Date: January 2007 |
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Mission-Critical Email Customer Service: 10 Best Practices for Success
In this paper, we discuss ten tried and tested ways of improving email interactions with customers. These tips and best practices have been used by...
Company: eGain Communications
Date: August 2004 |
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CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk... Company: CA (Computer Associates) | 
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What's New in Exchange 2003 This online book provides important information about using Microsoft® Exchange Server 2003. The purpose of this book is to outline the new features in Exchange... Company: Microsoft | 
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Southwest Airlines Supports Business-Critical Systems With Remedy and Vytek Southwest Airlines is the fourth largest carrier in the United States, with nearly 2,800 daily departures to cities in 30 states. The company's more than... Company: BMC Software | 
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Wipro Implements ITIL and Improves Efficiencies With Remedy Wipro provides comprehensive IT solutions and services to corporations globally. To, effectively manage the daily volume of tickets - which may be well over 100... Company: BMC Software |
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New - Magic Service Desk Suite V 8.0 - Demo and Q&A Magic Service Desk Suite 8.0 includes more than 45 new features and functionality updates designed to address key issues facing IT organizations of mid-sized businesses:... Company: BMC Software |
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HelpDesk IQ - Recorded Demonstration HelpDesk IQ is the call and asset tracking solution for small business that can be installed and working for you in less than an hour.... Company: BMC Software |
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CRM without Workflow is not CRM: How to Maximize Sales and Service Productivity Workflow enables businesses of all sizes to realize the enormous benefits that were previously only available to large budgeted enterprise-level organizations. Since there are multiple... Company: Entellium | 
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GroupLink Announces New Version of IT HelpDesk Software This webcast has been hosted by Tripwire. It will discuss Customer satisfaction surveys at the close of a ticket, emergency banner to notify end users... Company: Novell | 
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HP OpenView Chalks Up Success With University Helpdesk The client Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard (HP) OpenView Service Desk solution... Company: Hewlett-Packard (HP) | 
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Trends 2005: IT Service Desk
In service desk circles, 2005 may well be the year of ITIL. The UK-based IT Infrastructure Library, a set of IT standards, will continue to...
Company: Forrester Research
Date: November 2004 |
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HP and Altiris Software Simplify Technology Upgrades and Grow Profits
Reed Smith, one of the 20 largest law firms in the country, found the technology they needed to keep up with their growing business through...
Company: Hewlett-Packard (HP)
Date: January 2005 |
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IDC Whitepaper - Quantify the Business Benefits of ITSM
The Benefits of IT Management with HPIDC explains how the HP OpenView Service Desk solution generates significant cost savings and improves IT staff productivity and...
Company: Hewlett-Packard (HP)
Date: January 2005 |
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The Adoption of ITIL in Large Enterprises
The IT Infrastructure Library (ITIL) is a set of standards that define best practices for IT service management. The promise of ITIL is increased efficiency...
Company: CA (Computer Associates)
Date: January 2005 |
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Guided Selling: Enabling the Next Generation of Online Commerce with Rich Internet Applications
A superior customer experience is essential at any customer touch point. Whether the channel to the customer is online or offline, each customer interaction affects...
Company: Macromedia
Date: January 2005 |
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Simplify How You Order and Install Software on New Computers
Revolutionize the way you update your fleet of desktop and laptop computers. This white paper describes a ManageSoft solution that enables self-service ordering, dynamic build-to-order,...
Company: ManageSoft
Date: January 2005 |
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Contact Analytics: Driving Greater Efficiency, Higher Revenue, and Increased Customer Satisfaction Contact Center Analytics is a major factor in keeping customers loyal and satisfied, while maintaining reasonable costs. Learn the best solution for contact center managers... Company: Siebel Systems | 
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AdminStudio Family Brochure This white paper explains how Macrovision's AdminStudio, AMS, and Patch Impact Manager solutions can help enterprises reduce application management costs by making it easy for... Company: Macrovision | 
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Application Management Brochure Software and patch deployment errors cost businesses billions of dollars each year, but they are preventable. The key is to implement a structured approach to... Company: Macrovision |
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AdminStudio Overview Tour This six-minute tour provides an overview of the problems enterprises face when trying to prepare software packages for deployment, and details how AdminStudio helps overcome... Company: Macrovision |
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Reducing Password Security Risks This Novell white paper describes a variety of security risks associated with password-protecting enterprise systems and applications, and explains what you can do to bolster... Company: Novell |
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Small Business Webcast: Use SharePoint Services to Contact Your Help Desk (Level 100) Are you looking for a way to enable users in your organization to contact your help desk? Microsoft Windows SharePoint Services might be the solution... Company: Microsoft |
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- Showing items 1-40 of 511
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