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Microsoft Online Services Business Value
Gain access to rich communication, collaboration, and productivity applications from anywhere with subscription-based Microsoft Online Services.
Sponsored by: Microsoft
Date: June 2009 |
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Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability
Gain a 360-degree view of your customers, adapt quickly to business change, and accelerate project delivery with Microsoft Dynamics CRM.
Sponsored by: Microsoft
Date: March 2008 |
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Enterprise and Web 2.0 application support in a modern mainframe environment
See how IBM WebSphere Portal software can help you develop a Web presence based on individual needs while unlocking value for customers and employees.
Sponsored by: IBM
Date: December 2008 |
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Driving IT Help Desk Efficiency with Customer-Centric Remote Support
Download this paper to learn why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. (Citrix Online)
Sponsored by: Citrix Online
Date: October 2008 |
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Balancing Customer Intimacy with Self-Sufficiency
Learn how to craft a well-rounded service strategy that includes self-service balanced with personalized and intimate support when appropriate.
Sponsored by: Citrix Online
Date: December 2008 |
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Forrester Best Practices: Improve IT Service Delivery and Support
Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend...
Sponsored by: Citrix Online
Date: May 2008 |
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SSPA's Six Top Support Issues that Keep Execs Awake at Night
Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more
Sponsored by: Citrix Online
Date: July 2007 |
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Balancing Customer Intimacy with Self-Sufficiency
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This...
Sponsored by: Citrix Online
Date: December 2008 |
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Driving IT Help Desk Efficiency with Customer-Centric Remote Support
The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues,...
Sponsored by: Citrix Online
Date: October 2008 |
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Streamline Your Business with Innovative Tools
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost...
Sponsored by: Citrix Online
Date: February 2009 |
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Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the...
Sponsored by: Citrix Online
Date: October 2009 |
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and...
Sponsored by: NTRglobal
Date: November 2006 |
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Put ITIL best practices to work for your business
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize...
Sponsored by: IBM
Date: July 2007 |
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Selection Criteria for Remote Support Tools
Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support...
Sponsored by: NTRglobal
Date: October 2009 |
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CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects Enterprise XI
Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them...
Sponsored by: SAP
Date: January 2007 |
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Investlink Taps Business Objects for Fast, Flexible, and Scalable Reporting
Find out how Investlink used SAP BusinessObjects tools to enable third-party administrators who work with investment advisors and plan sponsors to build and change statements...
Sponsored by: SAP
Date: January 2007 |
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9 Management Practices for Exceptional Webinars
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process...
Sponsored by: Citrix Online
Date: October 2009 |
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Strategies for Developing a Highly Collaborative Support Environment
Web collaboration has emerged from the economic ashes of 2009 as a bright new support tool with a compelling ROI. It's no wonder: Web collaboration...
Sponsored by: Citrix Online
Date: August 2009 |
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Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service...
Sponsored by: SkillSoft
Date: January 2008 |
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Mission-Critical Email Customer Service: 10 Best Practices for Success
In this paper, we discuss ten tried and tested ways of improving email interactions with customers. These tips and best practices have been used by...
Company: eGain Communications
Date: August 2004 |
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CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk... Company: CA (Computer Associates) | 
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What's New in Exchange 2003 This online book provides important information about using Microsoft® Exchange Server 2003. The purpose of this book is to outline the new features in Exchange... Company: Microsoft |
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Southwest Airlines Supports Business-Critical Systems With Remedy and Vytek Southwest Airlines is the fourth largest carrier in the United States, with nearly 2,800 daily departures to cities in 30 states. The company's more than... Company: BMC Software | 
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Wipro Implements ITIL and Improves Efficiencies With Remedy Wipro provides comprehensive IT solutions and services to corporations globally. To, effectively manage the daily volume of tickets - which may be well over 100... Company: BMC Software |
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New - Magic Service Desk Suite V 8.0 - Demo and Q&A Magic Service Desk Suite 8.0 includes more than 45 new features and functionality updates designed to address key issues facing IT organizations of mid-sized businesses:... Company: BMC Software |
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HelpDesk IQ - Recorded Demonstration HelpDesk IQ is the call and asset tracking solution for small business that can be installed and working for you in less than an hour.... Company: BMC Software |
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CRM without Workflow is not CRM: How to Maximize Sales and Service Productivity Workflow enables businesses of all sizes to realize the enormous benefits that were previously only available to large budgeted enterprise-level organizations. Since there are multiple... Company: Entellium | 
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HP OpenView Chalks Up Success With University Helpdesk The client Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard (HP) OpenView Service Desk solution... Company: Hewlett-Packard (HP) | 
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Trends 2005: IT Service Desk
In service desk circles, 2005 may well be the year of ITIL. The UK-based IT Infrastructure Library, a set of IT standards, will continue to...
Company: Forrester Research
Date: November 2004 |
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HP and Altiris Software Simplify Technology Upgrades and Grow Profits
Reed Smith, one of the 20 largest law firms in the country, found the technology they needed to keep up with their growing business through...
Company: Hewlett-Packard (HP)
Date: January 2005 |
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IDC Whitepaper - Quantify the Business Benefits of ITSM
The Benefits of IT Management with HPIDC explains how the HP OpenView Service Desk solution generates significant cost savings and improves IT staff productivity and...
Company: Hewlett-Packard (HP)
Date: January 2005 |
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The Adoption of ITIL in Large Enterprises
The IT Infrastructure Library (ITIL) is a set of standards that define best practices for IT service management. The promise of ITIL is increased efficiency...
Company: CA (Computer Associates)
Date: January 2005 |
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Guided Selling: Enabling the Next Generation of Online Commerce with Rich Internet Applications
A superior customer experience is essential at any customer touch point. Whether the channel to the customer is online or offline, each customer interaction affects...
Company: Macromedia
Date: January 2005 |
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Simplify How You Order and Install Software on New Computers
Revolutionize the way you update your fleet of desktop and laptop computers. This white paper describes a ManageSoft solution that enables self-service ordering, dynamic build-to-order,...
Company: ManageSoft
Date: January 2005 |
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Contact Analytics: Driving Greater Efficiency, Higher Revenue, and Increased Customer Satisfaction Contact Center Analytics is a major factor in keeping customers loyal and satisfied, while maintaining reasonable costs. Learn the best solution for contact center managers... Company: Siebel Systems | 
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AdminStudio Family Brochure This white paper explains how Macrovision's AdminStudio, AMS, and Patch Impact Manager solutions can help enterprises reduce application management costs by making it easy for... Company: Macrovision | 
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Application Management Brochure Software and patch deployment errors cost businesses billions of dollars each year, but they are preventable. The key is to implement a structured approach to... Company: Macrovision |
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AdminStudio Overview Tour This six-minute tour provides an overview of the problems enterprises face when trying to prepare software packages for deployment, and details how AdminStudio helps overcome... Company: Macrovision |
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Reducing Password Security Risks This Novell white paper describes a variety of security risks associated with password-protecting enterprise systems and applications, and explains what you can do to bolster... Company: Novell | 
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Small Business Webcast: Use SharePoint Services to Contact Your Help Desk (Level 100) Are you looking for a way to enable users in your organization to contact your help desk? Microsoft Windows SharePoint Services might be the solution... Company: Microsoft |
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Sarbanes-Oxley and Service Desk: An Approach to Control Objectives
The Sarbanes-Oxley Act of 2002 (SOX) was passed in reaction to the disastrous financial collapses of that period. It was designed to avert financial improprieties...
Company: CA (Computer Associates)
Date: May 2005 |
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Getting Started with Change and Configuration Management Process Improvement (UK)
Change and configuration management (CCM) process improvement is an important first step in creating effective IT transformation strategies. Whether CIOs want to reduce costs, make...
Company: BMC Software
Date: July 2005 |
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Six Characteristics of an Effective Remote Access Solution
Remote work is becoming a way of life for most companies, whether it's to accommodate an employee working from home or from halfway across the...
Company: Positive Networks
Date: September 2005 |
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Complete, Scalable, and Secure Remote Control Software for IT Professional
Remote control in the IT industry is the process of being able to see the screen of a remote computer and being able to control...
Company: NetOp Tech
Date: February 2005 |
NetOp Tech |
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Oil Giant Finds Remedy for Helpdesk Problems
Oil firm Total has introduced new helpdesk software to allow its UK operations to deal more efficiently with customer complaints and iron out logistics problems....
Company: Incisive Media
Date: July 2004 |
Incisive Media |
- Showing items 1-40 of 501
- « Previous | Next 40 »
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