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BI and the Power of Choice
Download this eBook from Oracle and DMReview.com to learn how companies implement and use Business Intelligence (BI) in different ways to overcome challenges. (Oracle)...
Sponsored by: Oracle
Date: May 2008 |
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The Great Debate: Buy Versus Build -- Oracle's Pre-built Analytic Applications Versus Building a Custom Warehouse
Read about the pros and cons of deploying pre-built analytic applications from Oracle versus building a custom data warehouse. (Oracle)...
Sponsored by: Oracle
Date: September 2007 |
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Live Webcast: Activate Today! Realize ROI with Intel® vPro Technology and Microsoft System Configuration Manager
Realize significant ROI savings-and recoup your investment in as little as 10 months-by activating your PCs with these proven technology solutions....
Sponsored by: Intel
Date: May 2009 |
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Live Webcast: Activate Today! Realize ROI with Intel® vPro Technology and Symantec Altiris
Realize significant ROI savings-and recoup your investment in as little as 10 months-by activating your PCs with these proven technology solutions....
Sponsored by: Intel
Date: May 2009 |
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Live Webcast: Activate Today! Realize ROI with Intel® vPro™ Technology and LANDesk
Realize significant ROI savings-and recoup your investment in as little as 10 months-by activating your PCs with these proven technology solutions....
Sponsored by: Intel
Date: May 2009 |
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ITIL® v3 Foundation Exam Prep Boot Camp
View Available Dates and LocationsIn this comprehensive EXIN-accredited course, you will prepare for the ITIL v3 Foundation Certific...
Sponsored by: Global Knowledge
Date: January 2008 |
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UCCXA - Cisco Unified Contact Center Express Advanced
View Available Dates and LocationsIn this course, you'll build on the knowledge and scripting experience gained
in the prerequisite...
Sponsored by: Global Knowledge
Date: January 2008 |
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MCITP: Enterprise Support Technician Boot Camp
View Available Dates and LocationsThis Boot Camp provides the opportunity for IT professionals new to Vista to
obtain Microsoft Cer...
Sponsored by: Global Knowledge
Date: January 2008 |
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Implementing, Configuring, and Troubleshooting Windows Vista
View Available Dates and LocationsGet the knowledge and skills you need to successfully install, maintain, and
troubleshoot Window...
Sponsored by: Global Knowledge
Date: January 2008 |
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eBook - How to Drive Better Business Outcomes with Exceptional Web Experiences
Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovat...
Sponsored by: IBM
Date: June 2009 |
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Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service to both their interna...
Sponsored by: SkillSoft
Date: January 2008 |
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10 things that drive your users crazy
When users get angry or frustrated, your job becomes a whole lot harder. But if you know what's likely to set them off, you can keep things on a more even keel. Here are ...
Company: Jaime Henriquez
Date: June 2009 |
Jaime Henriquez |
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10 things that should be on your new-user checklist
Getting new users off on the right foot is good for them and for the organization -- and it will certainly make your support tasks more manageable and less frustrating in...
Company: Jeff Dray
Date: May 2009 |
Jeff Dray |
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Avoid costly errors by verifying cross-foot results in Excel
Cross-footing can help keep your worksheet healthy, but comparing subtotals can only go so far. See how a simple IF function can alert you to problems with your data....
Company: Susan Harkins
Date: April 2009 |
Susan Harkins |
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Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Counci...
Company: Axios Systems
Date: April 2009 |
Axios Systems |
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Northgate Achieves £1 Million Annual Revenue Improvement by Reallocating 1,000 Man Days Per Year Using assyst
Northgate Information Solutions (IS) Limited, a leading Managed Service Provider (MSP), manages "Mission critical" services for 500,000 users across the UK, supporting mo...
Company: Axios Systems
Date: April 2009 |
Axios Systems |
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Two easy ways to create Outlook search folders
You can define and save search criteria to organize messages in a way that makes sense to you. You don't even have to physically rearrange your e-mail; just consolidate w...
Company: Jody Gilbert
Date: April 2009 |
Jody Gilbert |
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SAS Webinar Series: Applying Business Analytics--Transform your business
Tune into this Applying Business Analytics Webinar series to learn how the SAS® Business Analytics Framework can help can help you transform the way you do business. You'...
Company: SAS Institute
Date: April 2009 |
SAS Institute |
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6 Steps to Designing and Delivering a Great Support Experience
In the support center, revenue is won and lost every day based solely on the quality of customer experience, not just price and product performance. And in today's wired ...
Company: Citrix Online
Date: March 2009 |
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10+ Microsoft Office add-ins to simplify your work
The right add-in can provide helpful features and make existing Office capabilities easier to use. Susan Harkins has rounded up a selection of handy add-ins for various O...
Company: Susan Harkins
Date: March 2009 |
Susan Harkins |
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Use Excel's built-in features to simplify data entry
Entering data into a worksheet can be time-consuming, and mistakes often find their way in -- but with the right tools, both speed and accuracy can be improved. Here's a ...
Company: Susan Harkins
Date: February 2009 |
Susan Harkins |
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Streamline Your Business with Innovative Tools
Now more than ever, businesses of all sizes are investigating innovative yet practical ways to reduce costs, streamline operations and retain customers. One of the most e...
Company: Citrix Online
Date: February 2009 |
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Working more efficiently with Word 2007's new building blocks
With Word 2007's building blocks, you can assemble consistently formatted documents in a snap. Susan Harkins explains how to use built-in elements, such as headers, foote...
Company: Susan Harkins
Date: February 2009 |
Susan Harkins |
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Use Excel's Text To Columns command to separate first and last names
If you need to split a list of names into two columns, you don't have to do it manually. See how this Excel wizard can quickly knock out the task for you.This dow...
Company: Mary Ann Richardson
Date: February 2009 |
Mary Ann Richardson |
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Merck Serono International S.A. Integrates Disparate Systems and Improves Help Desk Services
Merck Serono International S.A. wanted to integrate the accounting systems from several locations worldwide and coordinate requests for assistance related to finance and ...
Company: Oracle
Date: February 2009 |
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10 ways to help users transition to Linux
There's no reason why switching to Linux should be traumatic for your users (or stressful for you). As Jack Wallen explains, you can set them up to succeed if you approac...
Company: Jack Wallen
Date: January 2009 |
Jack Wallen |
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The 10 most useful Word shortcuts
How many Word shortcuts do you remember and use on a regular basis? Fifty? Twenty? How about just 10 solid go-to shortcuts like these?This download is also availa...
Company: Jody Gilbert
Date: January 2009 |
Jody Gilbert |
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10+ air travel tips for IT pros
Flying has become trickier than it once was -- especially if you're packing a laptop and other electronic gadgetry. Here's some basic advice, along with a few pointers fo...
Company: Susan Harkins
Date: January 2009 |
Susan Harkins |
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Webcast: IT Strategies for Remotely Supporting a Distributed Workforce
IDC expects the global mobile worker population to increase from 758.6 million in 2006 to more than 1.0 billion in 2011*. Today's workforce is a distributed one -...
Company: Citrix Online
Date: January 2009 |
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Security Bloopers: Five Common Mistakes
Wondering if you've adequately protected your network can cause sleepless nights. In the rush of your workday, what could you have missed? Sleep better by avoiding the co...
Company: Cisco Systems
Date: January 2009 |
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Balancing Customer Intimacy with Self-Sufficiency
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service?
...
Company: Citrix Online
Date: December 2008 |
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10 tips for boosting your Excel 2007 productivity
If your users have recently made the jump to Excel 2007 -- or an upgrade is just around the corner -- you could be in for a lot of hand-holding. This collection of tips f...
Company: Mary Ann Richardson
Date: December 2008 |
Mary Ann Richardson |
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How to Provide World Class Help Desk Support in Remote Environments
A study conducted by Free Form Dynamics reveals only 1 in 5 organizations are satisfied with their IT support - a problem that could potentially make it more difficult fo...
Company: Citrix Online
Date: December 2008 |
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Add a looping introduction to a PowerPoint presentation
You can set up your slideshows to include a little preview presentation that will help prime your audience for the main event. Susan Harkins demonstrates this simple but ...
Company: Susan Harkins
Date: November 2008 |
Susan Harkins |
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Providing Immediate ROI and Productivity Gains with NetOp Remote Control
IT professionals are liable for maintaining an organization's numerous computers, an expensive and time-consuming task that is compounded with the proliferation of branch...
Company: NetOp Tech
Date: November 2008 |
NetOp Tech |
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10 things to check before you start working on the help desk
If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he sha...
Company: Jeff Dray
Date: November 2008 |
Jeff Dray |
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The Virtual Support Center: Delivering Support Anytime, Anywhere
This new SupportIndustry.com white paper examines key benefits of a virtual support center, including significantly reduced costs improved service delivery and improved c...
Company: Citrix Online
Date: November 2008 |
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Tired of the Same Old Song? Crank Up the ROI of Your Help Desk
The help desk can be a rich resource for cost savings and ROI on the people, process and technology investments you've already made. Read this document to learn more abo...
Company: CDC Software
Date: November 2008 |
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Making ITIL and Testing Complement Each Other: Experiences From Services for a Large Swiss Bank
The basic objective of any IT organization is to provide good quality software that meets the end customer needs built at a cheaper cost and at a faster pace. There are s...
Company: Infosys Technologies
Date: October 2008 |
Infosys Technologies |
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Total Support: Achieving sustainable business growth with a remote support solution
Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on ...
Company: NTRglobal
Date: October 2008 |
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10+ ways to help your users transition to Outlook 2007
Unlike the other Office 2007 apps, the Outlook 2007 interface isn't likely to throw users into a panic. But you'll still need to help them get up to speed with new featur...
Company: Susan Harkins
Date: October 2008 |
Susan Harkins |
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Create a custom Word table style for instant formatting
Word 2003 offers a gallery of Table AutoFormat styles -- but they may not always suit your needs. See how to build your own style to quickly make tables look exactly the ...
Company: Jody Gilbert
Date: October 2008 |
Jody Gilbert |
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Case Study Webcast: How a top California School District Chose its Help Desk
Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. They tried a monolithic help desk system, but users complained that it was t...
Company: SchoolDude.com
Date: October 2008 |
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How to Deliver Superior Professional Services Cost-Effectively
This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today's economic climate. Remote service deliv...
Company: Citrix Online
Date: October 2008 |
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IT pros sound off on job-related health risks
In August 2008, we surveyed 3,599 TechRepublic members to learn about the health and safety concerns they face on the job as IT professionals.
We're quite fami...
Company: TechRepublic
Date: October 2008 |
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