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Enterprise and Web 2.0 application support in a modern mainframe environment
See how IBM WebSphere Portal software can help you develop a Web presence based on individual needs while unlocking value for customers and employees.
Sponsored by: IBM
Date: December 2008 |
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Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability
Gain a 360-degree view of your customers, adapt quickly to business change, and accelerate project delivery with Microsoft Dynamics CRM.
Sponsored by: Microsoft
Date: March 2008 |
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Driving IT Help Desk Efficiency with Customer-Centric Remote Support
Download this paper to learn why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. (Citrix Online)
Sponsored by: Citrix Online
Date: October 2008 |
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Streamline Your Business with Innovative Tools
Take a look at how these real-life companies of various sizes now use Web-based solutions to thrive even in today's tough economic times.
Sponsored by: Citrix Online
Date: February 2009 |
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Dynamic Data Center Compliance With Tripwire and Microsoft
Discover how to better monitor the performance of your IT environment while also ensuring compliance with critical regulatory and security standards.
Sponsored by: Tripwire
Date: June 2009 |
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- Showing items 41-80 of 1722
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Tough Love: When IT Security Hurts Your Business
As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley, some security departments find themselves at odds with IT and the business....
Sponsored by: Global Knowledge
Date: May 2009 |
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Applying Knowledge Management to Project Management
Knowledge Management is a growing, interdisciplinary field that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper...
Sponsored by: Global Knowledge
Date: June 2009 |
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3 Steps To Securing Your Network And Preventing Common Security Mistakes
Securing an organization's assets requires work, and there are many different ways to classify controls. This white paper examines three common types of controls are...
Sponsored by: Global Knowledge
Date: August 2009 |
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Branch Office Modernization Best Practices using the Microsoft Core Infrastructure Optimization Model
For large organizations whose IT infrastructure includes supporting branch offices or sites, ensuring that the branch infrastructure is optimized can be a key factor in...
Sponsored by: Microsoft
Date: June 2009 |
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Customer Case Study: A L Filters
Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated...
Sponsored by: Dell EqualLogic
Date: November 2009 |
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Live Webcast: Process Improvement is Everyone's Business
Two years ago, Aviva kicked off an initiative, 'One Aviva', to provide a single way of working across the organization. Their strategy was to enable...
Sponsored by: Lombardi Software
Date: November 2009 |
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Justifying SQL Server Management Tools in a Down Economy
These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told...
Sponsored by: Quest Software
Date: October 2009 |
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CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects Enterprise XI
Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them...
Sponsored by: SAP
Date: January 2007 |
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Investlink Taps Business Objects for Fast, Flexible, and Scalable Reporting
Find out how Investlink used SAP BusinessObjects tools to enable third-party administrators who work with investment advisors and plan sponsors to build and change statements...
Sponsored by: SAP
Date: January 2007 |
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9 Management Practices for Exceptional Webinars
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process...
Sponsored by: Citrix Online
Date: October 2009 |
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Strategies for Developing a Highly Collaborative Support Environment
Web collaboration has emerged from the economic ashes of 2009 as a bright new support tool with a compelling ROI. It's no wonder: Web collaboration...
Sponsored by: Citrix Online
Date: August 2009 |
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Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service...
Sponsored by: SkillSoft
Date: January 2008 |
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Harnessing the Power of ITIL
ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent...
Sponsored by: SkillSoft
Date: April 2008 |
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How to Lead and Manage the IT-Literate Workforce
When it comes to IT knowledge, the literacy of non-technical staff at U.S. companies still varies from near-expert to no-clue. However, now that IT technology...
Sponsored by: SkillSoft
Date: December 2007 |
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Leveraging IT Innovation: Releasing Business Potential Through the Creative Use of IT
When it comes to describing a highly-functional IT department's best attributes, "creativity" may not necessarily come to mind. Yet, innovating new technologies and applying existing...
Sponsored by: SkillSoft
Date: November 2007 |
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The Art of Lean Thinking: Influencing the IT Culture
Today, an IT department has many reasons for adopting "lean" practices; saving costs is only the most obvious. Other objectives are to reduce time to...
Sponsored by: SkillSoft
Date: September 2008 |
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Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges
The top Information Services leaders from Stimson Lumber, Missouri State University, Gelber Group, and United Therapeutics share their expertise on: Building Your IT Staff: Essential...
Sponsored by: SkillSoft
Date: January 2009 |
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Mission-Critical Email Customer Service: 10 Best Practices for Success
In this paper, we discuss ten tried and tested ways of improving email interactions with customers. These tips and best practices have been used by...
Company: eGain Communications
Date: August 2004 |
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CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk... Company: CA (Computer Associates) | 
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What's New in Exchange 2003 This online book provides important information about using Microsoft® Exchange Server 2003. The purpose of this book is to outline the new features in Exchange... Company: Microsoft |
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Southwest Airlines Supports Business-Critical Systems With Remedy and Vytek Southwest Airlines is the fourth largest carrier in the United States, with nearly 2,800 daily departures to cities in 30 states. The company's more than... Company: BMC Software | 
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Wipro Implements ITIL and Improves Efficiencies With Remedy Wipro provides comprehensive IT solutions and services to corporations globally. To, effectively manage the daily volume of tickets - which may be well over 100... Company: BMC Software |
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New - Magic Service Desk Suite V 8.0 - Demo and Q&A Magic Service Desk Suite 8.0 includes more than 45 new features and functionality updates designed to address key issues facing IT organizations of mid-sized businesses:... Company: BMC Software |
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HelpDesk IQ - Recorded Demonstration HelpDesk IQ is the call and asset tracking solution for small business that can be installed and working for you in less than an hour.... Company: BMC Software |
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CRM without Workflow is not CRM: How to Maximize Sales and Service Productivity Workflow enables businesses of all sizes to realize the enormous benefits that were previously only available to large budgeted enterprise-level organizations. Since there are multiple... Company: Entellium | 
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HP OpenView Chalks Up Success With University Helpdesk The client Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard (HP) OpenView Service Desk solution... Company: Hewlett-Packard (HP) | 
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Trends 2005: IT Service Desk
In service desk circles, 2005 may well be the year of ITIL. The UK-based IT Infrastructure Library, a set of IT standards, will continue to...
Company: Forrester Research
Date: November 2004 |
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HP and Altiris Software Simplify Technology Upgrades and Grow Profits
Reed Smith, one of the 20 largest law firms in the country, found the technology they needed to keep up with their growing business through...
Company: Hewlett-Packard (HP)
Date: January 2005 |
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IDC Whitepaper - Quantify the Business Benefits of ITSM
The Benefits of IT Management with HPIDC explains how the HP OpenView Service Desk solution generates significant cost savings and improves IT staff productivity and...
Company: Hewlett-Packard (HP)
Date: January 2005 |
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The Adoption of ITIL in Large Enterprises
The IT Infrastructure Library (ITIL) is a set of standards that define best practices for IT service management. The promise of ITIL is increased efficiency...
Company: CA (Computer Associates)
Date: January 2005 |
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Guided Selling: Enabling the Next Generation of Online Commerce with Rich Internet Applications
A superior customer experience is essential at any customer touch point. Whether the channel to the customer is online or offline, each customer interaction affects...
Company: Macromedia
Date: January 2005 |
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Simplify How You Order and Install Software on New Computers
Revolutionize the way you update your fleet of desktop and laptop computers. This white paper describes a ManageSoft solution that enables self-service ordering, dynamic build-to-order,...
Company: ManageSoft
Date: January 2005 |
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Contact Analytics: Driving Greater Efficiency, Higher Revenue, and Increased Customer Satisfaction Contact Center Analytics is a major factor in keeping customers loyal and satisfied, while maintaining reasonable costs. Learn the best solution for contact center managers... Company: Siebel Systems | 
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AdminStudio Family Brochure This white paper explains how Macrovision's AdminStudio, AMS, and Patch Impact Manager solutions can help enterprises reduce application management costs by making it easy for... Company: Macrovision | 
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Application Management Brochure Software and patch deployment errors cost businesses billions of dollars each year, but they are preventable. The key is to implement a structured approach to... Company: Macrovision |
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AdminStudio Overview Tour This six-minute tour provides an overview of the problems enterprises face when trying to prepare software packages for deployment, and details how AdminStudio helps overcome... Company: Macrovision |
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Reducing Password Security Risks This Novell white paper describes a variety of security risks associated with password-protecting enterprise systems and applications, and explains what you can do to bolster... Company: Novell | 
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Small Business Webcast: Use SharePoint Services to Contact Your Help Desk (Level 100) Are you looking for a way to enable users in your organization to contact your help desk? Microsoft Windows SharePoint Services might be the solution... Company: Microsoft |
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Sarbanes-Oxley and Service Desk: An Approach to Control Objectives
The Sarbanes-Oxley Act of 2002 (SOX) was passed in reaction to the disastrous financial collapses of that period. It was designed to avert financial improprieties...
Company: CA (Computer Associates)
Date: May 2005 |
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Getting Started with Change and Configuration Management Process Improvement (UK)
Change and configuration management (CCM) process improvement is an important first step in creating effective IT transformation strategies. Whether CIOs want to reduce costs, make...
Company: BMC Software
Date: July 2005 |
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- Showing items 41-80 of 1722
- « Previous 40 | Next 40 »
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