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Resource Center IBM Rational Quality Management ROI calculator: Try it today! If your QA team is struggling to keep up with the rapid pace of development, you've probably started thinking about ways to automate your testing. IBM Rational's quality...

Tags: Business Operations, Finance, IBM Corp., Managerial Accounting, Quality

Sponsored by: IBM
Date: March 2008
IBM
White Paper Preventive Maintenance Strategy for Data Centers In the broadening data center cost-saving and energy efficiency discussion, data center physical infrastructure preventive maintenance (PM) is sometimes neglected as an i...

Tags: Data Center, Data Centers, Data Management, Hardware, Preventive Maintenance

Sponsored by: American Power Conversion (APC)
Date: November 2007
American Power Conversion (APC)
White Paper A Comprehensive Approach to Practicing ITIL Change Management Batch processing is a critical part of most enterprises. It is a foundation technology for applications including e-commerce, accounting, stock and inventory control, ent...

Tags: BMC Software Inc., Management, ITIL Change Management, ITIL, It Services

Sponsored by: BMC Software
Date: February 2007
BMC Software
White Paper Integrating and Automating Composite Applications Enterprise architects are turning to a new breed of application development - composite applications - that uses and reuses multiple components to provide a wide variety ...

Tags: BMC Software Inc., It Management, It service Management

Sponsored by: BMC Software
Date: June 2006
BMC Software
White Paper Strategies for Deploying Blade Servers in Existing Data Centers Blade servers operate at power densities that exceed the power and cooling capacities of virtually all data centers. Installing blade servers in an existing data center c...

Tags: Blade, Strategy, Storage, Servers, Hardware

Sponsored by: American Power Conversion (APC)
Date: January 2006
American Power Conversion (APC)
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White Paper Windows Server 2008 "Starter" GPOs The starter Group Policy Object (GPO) feature in Microsoft Windows Server 2008 doesn't provide any predefined solutions for business scenarios, but it does give you the f...

Tags: Group Policy, Group Policy Object, Microsoft Windows, Microsoft Windows Server, Microsoft Windows Server 2008

Sponsored by: Global Knowledge
Date: May 2008
Global Knowledge
White Paper Conflict Resolution and the Project Manager Project managers deal with conflict. If you are a project manager, and you have not yet experienced conflict in your project, don't be overly concerned - you will soon en...

Tags: Career, Communication Skills, Conflict Resolution, Global Knowledge Network Inc., Productivity

Sponsored by: Global Knowledge
Date: April 2008
Global Knowledge
Webcast Using Emotional Intelligence in the Technical Professions In this On Demand Web Seminar, Dr. Edrie Greer, presents an overview of Emotional Intelligence (EI) and how you can use it in professional situations. Dr. Greer discusses...

Tags: Emotional Intelligence, Leadership, Management, Tools & Techniques

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Webcast Establishing the Requirements Baseline Did you know that problems with Requirements have been shown to contribute to as much as 25% of project failures? In this On Demand Web Seminar, Global Knowledge course d...

Tags: Global Knowledge Network Inc.

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
White Paper Top 10 Reasons Why TCP Is Reliable In-depth knowledge of protocols can help you in many ways. It enables more efficient troubleshooting. It allows you to understand how firewalls and routers limit the flow...

Tags: Global Knowledge Network Inc., Networking, TCP, Tcp/Ip

Sponsored by: Global Knowledge
Date: August 2007
Global Knowledge
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White Paper Geek-Speak Glossary: A Manager's Guide to IT Terminology This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT staff....

Tags: Global Knowledge Network Inc., Information Technology, Management, Strategy

Sponsored by: Global Knowledge
Date: March 2007
Global Knowledge
White Paper Exchange Server 2007: What To Expect Microsoft recently released a public preview of Exchange Server 2007 Beta 2 (previously called Exchange 12) in June 2006 and is shooting for a general availability date o...

Tags: E-mail Servers, Enterprise Software, Global Knowledge Network Inc., Groupware, Microsoft Exchange Server

Sponsored by: Global Knowledge
Date: October 2006
Global Knowledge
White Paper Implementing ITIL Using the PMBOK in Four Repeatable Steps This white paper provides an overview of the PMBOKŪ as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It then compares and contr...

Tags: Business Operations, Global Knowledge Network Inc., It Services, ITIL, PMBOK

Sponsored by: Global Knowledge
Date: September 2006
Global Knowledge
White Paper Effectively Managing Team Conflict All managers need to learn how to effectively manage team conflict. This white paper will help you recognize team conflict symptoms, determine how to address team conflic...

Tags: Global Knowledge Network Inc., Management, Team, Team Management

Sponsored by: Global Knowledge
Date: September 2006
Global Knowledge
White Paper ITIL Version 3.0 -- What It Means to You A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry. ITIL v3 presents an entirely n...

Tags: Business Operations, Global Knowledge Network Inc., It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: April 2006
Global Knowledge
White Paper ITIL: What It Is and Why You Should Care ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you s...

Tags: Business Operations, Global Knowledge Network Inc., It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: August 2005
Global Knowledge
White Paper The Seven Types of Power Problems Many of the mysteries of equipment failure, downtime, software and data corruption are often the result of a problematic supply of power. There is also a common problem w...

Tags: American Power Conversion Corp., Problem

Sponsored by: American Power Conversion (APC)
Date: September 2005
American Power Conversion (APC)
White Paper Performing Effective MTBF Comparisons for Data Center Infrastructure Mean time between failure (MTBF) is often proposed as a key decision making criterion when comparing data center infrastructure systems. Misleading values are often provi...

Tags: American Power Conversion Corp., Storage, Mean Time Between Failure, Management, Hardware

Sponsored by: American Power Conversion (APC)
Date: February 2005
American Power Conversion (APC)
Training Managing and Maintaining a Microsoft Windows Server 2003 Environment Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Chicago, Software, Servers, Schaumburg, San Jose

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training Deploying Microsoft Windows Vista Business Desktops Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Deployment Life Cycle, Operating Systems, Microsoft Windows Vista Business, Microsoft Windows Vista (Longhorn), Microsoft Windows Vista

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training Implementing, Configuring, and Troubleshooting Windows Vista Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Chicago, Computer, Microsoft Windows, Microsoft Windows Vista, Microsoft Windows Vista (Longhorn)

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training Supporting Users Running Microsoft Windows XP Desktop Operating Systems and Applications Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Configure, Microsoft Corp., Microsoft Windows, Microsoft Windows XP, Operating System

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training MCITP: Enterprise Support Technician Boot Camp Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Business Operations, Schaumburg, Quality, Operating Systems, Microsoft Windows Vista (Longhorn)

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training UCCXA - Cisco Unified Contact Center Express Advanced Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Best Practice, Server, Recorder, Pod, It Operations

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training ITILŪ v2-to-v3 Foundation Certification Bridge Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Business Operations, Certification, It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training ITILŪ v2 Practitioner: Agree and Define Management Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Business Operations, Process Improvement, Practitioner, ITIL, It Services

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training ITILŪ v2 Foundation Exam Prep Boot Camp Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Business Operations, Certification, It Services, ITIL, ITIL Foundation Course

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training ITILŪ v2 Practitioner: Support and Restore Management Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Business Operations, It Services, ITIL, Problem Management, Process Improvement

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training ITILŪ Service Manager Certification Boot Camp Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Business Operations, Service Level Management, Quality, Process Improvement, Management

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training ITILŪ v3 Foundation Certification Boot Camp Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Business Operations, Certification, It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training ITILŪ v2 Practitioner: Release and Control Management Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Atlanta, Business Operations, Configuration Management, Global Knowledge Network Inc., Information Technology

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
White Paper How to simplify the IT infrastructure with end-to-end automation of document processes Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisfaction and partner relations through efficient com...

Tags: Automation, Business Structures, Esker S.A., Finance, Information Technology

Sponsored by: Esker
Date: October 2007
Esker
White Paper A Comprehensive Approach to Practicing ITIL Change Management Batch processing is a critical part of most enterprises. It is a foundation technology for applications including e-commerce, accounting, stock and inventory control, ent...

Tags: BMC Software Inc., Management, ITIL Change Management, ITIL, It Services

Sponsored by: BMC Software
Date: February 2007
BMC Software
Webcast Keeping Microsoft Exchange Server Above Water With e-mail emerging as one of the most critical applications for business success, the reliability and recovery of your Microsoft Exchange server are more vital than eve...

Tags: E-mail Servers, Enterprise Software, Groupware, High Availability, Microsoft Corp.

Sponsored by: NEC Corporation of America
Date: June 2007
NEC Corporation of America
Webcast A System Continuity Solution for Virtual System Consolidation Whether you're already running virtual machines or are just considering a move to a virtualized environment, you won't want to miss this NEC Webinar! You'll learn...

Tags: Consolidation, Data Replication, High Availability, NEC Corp., Webinar

Sponsored by: NEC Corporation of America
Date: April 2007
NEC Corporation of America
White Paper Integrated System Continuity Solutions for Virtual System Consolidation Ensuring continuity for virtual systems continues to be a concern for IT departments around the globe. While there are some high availability solutions on t...

Tags: Consolidation, High Availability, NEC Corp.

Sponsored by: NEC Corporation of America
Date: January 2007
NEC Corporation of America
White Paper Next Generation Continuity Solution for Exchange Email Server When it comes to protecting your Microsoft Exchange server, you need a high availability solution that: Mitigates both planned and unplanned downtime ...

Tags: E-mail, High Availability, NEC Corp., Server

Sponsored by: NEC Corporation of America
Date: December 2006
NEC Corporation of America
White Paper Improving Operational Efficiency for Profitable Growth: The Importance of Choosing the Right IT Infrastructure This paper from SAP Solutions for Small Businesses and Midsize Companies explores the different ways to improve operational efficiencies for profitable growth and the imp...

Tags: Information Technology, IT Infrastructure, SAP AG

Sponsored by: SAP
Date: October 2007
SAP
White Paper Fostering a Culture of Adaptability: Using Information Technology to Increase Your Company's Agility To achieve profitable growth, successful companies maintain a laser-sharp focus on executing a few key initiatives efficiently. Moving quickly and effectively on these in...

Tags: Adaptability, Information Technology, Management, SAP AG, Strategy

Sponsored by: SAP
Date: September 2007
SAP
Presentation Unified Communications: Presence/Status/Mobility/Collaboration In this fast-paced 5-minute Flash presentation, follow fictional Operations Manager Sam Jones as she efficiently responds to a complex, multilevel client emergency using ...

Tags: NEC Corp., Unified Communications, Voicemail

Sponsored by: NEC Unified Solutions
Date: December 2007
NEC Unified Solutions
White Paper An Introduction to OS Virtualization and Parallels Virtuozzo Containers Virtualization and automation technology is a major advance in IT infrastructure management. By leveraging the capability to abstract software and data from hardware and ...

Tags: Finance, Utility Computing, Storage Management, Storage, Roi/Tco

Sponsored by: Parallels
Date: February 2008
Parallels
Case Study Real-time Remote Workforce Enablement Cox Communications was looking for a way to deploy and manage the IT requirements of its decentralized customer support team comprised of over a hundred people. With only...

Tags: Cox Communications Inc., Virtualization, Virtual Server, Team Management, Servers

Sponsored by: Parallels
Date: January 2008
Parallels
Webcast Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup Keep your internal customers, support and development teams informed--from first call to final fix--with insight at every step along the way. View this Serena webinar to ...

Tags: Help Desk, It Operations, Management, Mashup, Serena Software Inc.

Sponsored by: Serena Software
Date: June 2008
Serena Software
White Paper Bet Your Excel Spreadsheet Can't Do This - Align IT and Business with Demand Management In this white paper, renowned Project Portfolio Management (PPM) luminary, and former PMI President and Chairman, Harvey Levine discusses the newest approaches to Demand ...

Tags: Excel Spreadsheet, Software, Serena Software Inc., Project Management, Office Suites

Sponsored by: Serena Software
Date: May 2008
Serena Software
Webcast Accelerate Disaster Recovery How long can your Enterprise afford to be without your data? With an accelerated disaster recovery program, you never have to answer this question. Download and view this...

Tags: Data Management, Disaster Recovery, Riverbed Technology Inc.

Sponsored by: Riverbed
Date: October 2007
Riverbed

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