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How to simplify the IT infrastructure with end-to-end automation of document processes
Read how Esker DeliveryWare allows IT pros to automate document processes in ERP solutions using existing IT frameworks. This flexible solution can also grow with...
Sponsored by: Esker
Date: October 2007 |
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Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges
What essential experience and skill sets must you be looking for when staffing your IT department? Industry leaders share their insights.
Sponsored by: SkillSoft
Date: January 2009 |
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Harnessing the Power of ITIL
Get the most out of ITIL, leveraging this revolutionary IT service delivery model to find the right solutions to true business problems the first time...
Sponsored by: SkillSoft
Date: April 2008 |
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Leveraging IT Innovation: Releasing Business Potential Through the Creative Use of IT
This ExecBlueprint addresses how IT creativity can be leveraged in a way that more effectively serves your business purposes. (SkillSoft)
Sponsored by: SkillSoft
Date: November 2007 |
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Key Strategies for Service Management Success in Today's Economic Environment
Learn proven methods to realize quick ROI and manage continuous improvements, consolidation, and more effective processes in your organization.
Sponsored by: Numara Software
Date: September 2009 |
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Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service...
Sponsored by: SkillSoft
Date: January 2008 |
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Harnessing the Power of ITIL
ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent...
Sponsored by: SkillSoft
Date: April 2008 |
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How to Lead and Manage the IT-Literate Workforce
When it comes to IT knowledge, the literacy of non-technical staff at U.S. companies still varies from near-expert to no-clue. However, now that IT technology...
Sponsored by: SkillSoft
Date: December 2007 |
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Leveraging IT Innovation: Releasing Business Potential Through the Creative Use of IT
When it comes to describing a highly-functional IT department's best attributes, "creativity" may not necessarily come to mind. Yet, innovating new technologies and applying existing...
Sponsored by: SkillSoft
Date: November 2007 |
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The Art of Lean Thinking: Influencing the IT Culture
Today, an IT department has many reasons for adopting "lean" practices; saving costs is only the most obvious. Other objectives are to reduce time to...
Sponsored by: SkillSoft
Date: September 2008 |
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Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges
The top Information Services leaders from Stimson Lumber, Missouri State University, Gelber Group, and United Therapeutics share their expertise on: Building Your IT Staff: Essential...
Sponsored by: SkillSoft
Date: January 2009 |
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ITIL® v3 Foundation
View Available Dates and LocationsIn this exciting and dynamic course, you will get an introduction to thelifecycle of managing IT services to deliver to business...
Sponsored by: Global Knowledge
Date: January 2008 |
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UCCXA - Cisco Unified Contact Center Express Advanced
View Available Dates and LocationsIn this course, you'll build on the knowledge and scripting experience gainedin the prerequisite UCCXD course by exploring more advanced techniques...
Sponsored by: Global Knowledge
Date: January 2008 |
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MCITP: Enterprise Support Technician Boot Camp
View Available Dates and LocationsThis Boot Camp provides the opportunity for IT professionals new to Vista toobtain Microsoft Certified Technology Specialist (MCTS): Windows Vista,Configuration certification...
Sponsored by: Global Knowledge
Date: January 2008 |
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Implementing, Configuring, and Troubleshooting Windows Vista
View Available Dates and LocationsGet the knowledge and skills you need to successfully install, maintain, and troubleshoot Windows Vista computers. Focus on successful configuration of...
Sponsored by: Global Knowledge
Date: January 2008 |
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Managing and Maintaining a Microsoft Windows Server 2003 Environment
View Available Dates and LocationsThis course combines 5 days of instructor-led training with e-Learningcontent to provide the knowledge and skills you need to manage accounts...
Sponsored by: Global Knowledge
Date: January 2008 |
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How to simplify the IT infrastructure with end-to-end automation of document processes
Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisfaction and partner relations through efficient communication. True to...
Sponsored by: Esker
Date: October 2007 |
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Satisfaction survey analysis using statistics: You'll be delighted with the results
Satisfaction surveys are an important tool for assessing the satisfaction of your customers, employees, patients and readers. Without a reliable way to analyze the responses,...
Sponsored by: SPSS
Date: June 2009 |
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Predictive Analytics for the Claim Handling Process
Predictive Analytics for the Claim Handling Process: Understanding the Analytics Behind Predictive Claims This 12-page technical brief serves as a guide for understanding how Predictive...
Sponsored by: SPSS
Date: June 2009 |
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Key Strategies for Service Management Success in Today's Economic Environment
Attaining service management success in today's global, economic environment is possible. Join industry experts from featured analyst firm, Gartner, Inc., and thought leaders from Numara...
Sponsored by: Numara Software
Date: September 2009 |
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Collaboration, Service innovation and Creduction: Lotus and websphere portal software for telecommunications service providers
In recent years, the telecommunications landscape has shifted dramatically. And the changes continue to rush in from all directions. New players taking advantage of the...
Sponsored by: IBM
Date: July 2009 |
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Accelerate Disaster Recovery
Accelerating disaster recovery is a requirement in today's business environment. There is no room for downtime, and lost data is a competitive liability. Learn how...
Sponsored by: Riverbed
Date: October 2007 |
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Case Studies - Extreme Savings with Riverbed
Want to understand how other companies are turning their Riverbed investments into cost-saving machines? Download this case study bundle and uncover the money-saving secrets of...
Sponsored by: Riverbed
Date: April 2008 |
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Mainframe Rehosting With Oracle Tuxedo: Accelerating Cost Reduction and Application Modernization
Find out how mainframe rehosting lets IT professionals spend more time and money on development rather than on maintaining aging systems. This free whitepaper explains...
Sponsored by: Oracle
Date: March 2009 |
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Oracle WebLogic Suite 11g Technical
Businesses want to minimize the cost of running business-critical applications, deliver new products and services at light speed for competitive advantage, and cope with ever-increasing...
Sponsored by: Oracle
Date: June 2009 |
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Panic slowly. Integrated disaster response and built-in business continuity
This paper offers insight to the CIO who is facing increased responsibility for the business and financial consequences of systems downtime. IBM's point of view...
Sponsored by: IBM
Date: September 2006 |
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Flexible IT contains costs, boosts efficiency
Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to...
Sponsored by: IBM
Date: October 2009 |
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CDPS Analyst Interview with John Webster of Illuminata
Instead of focusing on recovery after disasters, midmarket businesses need solutions that enable business continuity before and during them. Listen to the recording, "CDPS Analyst...
Sponsored by: IBM
Date: October 2009 |
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Automate performance testing to predict system behavior and improve application performance
Learn how the Diagnose and Tune iterative phases go beyond measuring system performance and take load testing to another level. Here, the focus is on...
Sponsored by: Hewlett-Packard (HP)
Date: May 2007 |
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Best Practices for Implementing Automated Functional Testing Solutions
This paper presents a brief overview of the advantages of automating functional testing, explaining how you can meet tighter release schedules, verify that business processes...
Sponsored by: Hewlett-Packard (HP)
Date: May 2007 |
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Composite Application Management: Bridging the IT Visibility Gap in Complex Composite Applications
As more and more IT shops deploy multitier middleware platforms and frameworks for the delivery of business-critical application services, they are expecting to garner the...
Sponsored by: Oracle
Date: November 2008 |
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Forrester Best Practices: Improve IT Service Delivery and Support
Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend...
Sponsored by: Citrix Online
Date: May 2008 |
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SSPA's Six Top Support Issues that Keep Execs Awake at Night
Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more
Sponsored by: Citrix Online
Date: July 2007 |
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and...
Sponsored by: NTRglobal
Date: November 2006 |
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Balancing Customer Intimacy with Self-Sufficiency
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This...
Sponsored by: Citrix Online
Date: December 2008 |
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Driving IT Help Desk Efficiency with Customer-Centric Remote Support
The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues,...
Sponsored by: Citrix Online
Date: October 2008 |
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Streamline Your Business with Innovative Tools
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost...
Sponsored by: Citrix Online
Date: February 2009 |
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Put ITIL best practices to work for your business
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize...
Sponsored by: IBM
Date: July 2007 |
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Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the...
Sponsored by: Citrix Online
Date: October 2009 |
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Selection Criteria for Remote Support Tools
Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support...
Sponsored by: NTRglobal
Date: October 2009 |
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Self-Tuning Disk Drives Eliminate Performance Bottlenecks and Heighten ROI
The explosion of systems storage capacity has not been matched by the evolution of faster hard disks. This has made the hard disk the weak...
Sponsored by: Diskeeper
Date: July 2005 |
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ITIL: What It Is and Why You Should Care
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest...
Sponsored by: Global Knowledge
Date: August 2005 |
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Diskeeper 2008 Multimedia Tour
The Diskeeper 2008 Multimedia Tour explains how file fragmentation impacts system performance and how you can determine the level of fragmentation that exists within your...
Sponsored by: Diskeeper
Date: January 2008 |
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ITIL Version 3.0 -- What It Means to You
A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry....
Sponsored by: Global Knowledge
Date: April 2006 |
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Increase IT flexibility with IBM WebSphere ESB software
This executive brief describes two major IBM initiatives that directly affect the way businesses can use their IT resources to their best advantage. It discusses...
Sponsored by: IBM
Date: December 2005 |
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