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The Compelling Case for Conferencing
Discover how today's conferencing solutions can help your organization improve business outcomes and reduce costs in challenging economic times.
Sponsored by: Microsoft
Date: August 2009 |
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Web 2.0 and Sales Process Management
How can Web 2.0 systems and applications support management of your sales processes? Get valuable insights from leading sales professionals.
Sponsored by: Oracle
Date: January 2009 |
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Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales
Examine the rising use of LinkedIn, Facebook, Twitter, and other social media apps by sales and marketing teams to gain a competitive advantage.
Sponsored by: Oracle
Date: August 2008 |
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ESG - Why Sharepoint Needs Riverbed WAN Optimization
Make the most of the productivity and information-sharing capabilities of your SharePoint installation with best-of-breed WAN optimization solutions.
Sponsored by: Riverbed
Date: January 2009 |
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Composite Application Management: Bridging the IT Visibility Gap in Complex Composite Applications
Discover how to maximize application service levels, reduce the mean time to resolution, and get the expected ROI from your composite applications.
Sponsored by: Oracle
Date: November 2008 |
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Customer Case Study: A L Filters
Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated...
Sponsored by: Dell EqualLogic
Date: November 2009 |
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ITIL: What It Is and Why You Should Care
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest...
Sponsored by: Global Knowledge
Date: August 2005 |
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ITIL Version 3.0 -- What It Means to You
A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry....
Sponsored by: Global Knowledge
Date: April 2006 |
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Effectively Managing Team Conflict
All managers need to learn how to effectively manage team conflict. This white paper will help you recognize team conflict symptoms, determine how to address...
Sponsored by: Global Knowledge
Date: September 2006 |
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Exchange Server 2007: What To Expect
Microsoft recently released a public preview of Exchange Server 2007 Beta 2 (previously called Exchange 12) in June 2006 and is shooting for a general...
Sponsored by: Global Knowledge
Date: October 2006 |
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Implementing ITIL Using the PMBOK in Four Repeatable Steps
This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It...
Sponsored by: Global Knowledge
Date: September 2006 |
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Geek-Speak Glossary: A Manager's Guide to IT Terminology
This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT...
Sponsored by: Global Knowledge
Date: March 2007 |
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Top 10 Reasons Why TCP Is Reliable
In-depth knowledge of protocols can help you in many ways. It enables more efficient troubleshooting. It allows you to understand how firewalls and routers limit...
Sponsored by: Global Knowledge
Date: August 2007 |
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Establishing the Requirements Baseline
Did you know that problems with Requirements have been shown to contribute to as much as 25% of project failures? In this On Demand Web...
Sponsored by: Global Knowledge
Date: January 2008 |
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Using Emotional Intelligence in the Technical Professions
In this On Demand Web Seminar, Dr. Edrie Greer, presents an overview of Emotional Intelligence (EI) and how you can use it in professional situations....
Sponsored by: Global Knowledge
Date: January 2008 |
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Windows Server 2008 "Starter" GPOs
The starter Group Policy Object (GPO) feature in Microsoft Windows Server 2008 doesn't provide any predefined solutions for business scenarios, but it does give you...
Sponsored by: Global Knowledge
Date: May 2008 |
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Conflict Resolution and the Project Manager
Project managers deal with conflict. If you are a project manager, and you have not yet experienced conflict in your project, don't be overly concerned...
Sponsored by: Global Knowledge
Date: April 2008 |
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Four Key Elements of Effective Business Communication
We communicate all the time, even when we are not aware of it. We communicate through gestures, body language, facial expressions, and tone of voice...
Sponsored by: Global Knowledge
Date: June 2008 |
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ITIL V3 and the PMBOK - Distinct but Complementary
The Project Management Body of Knowledge (PMBOK®) is the quintessential project management methodology in the North American marketplace - the PMBOK®, from the Project management...
Sponsored by: Global Knowledge
Date: August 2008 |
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Business Service Management: What It Is and Why You Should Care
Business Service Management (BSM) is a relatively new term in the IT management community but it has already become a buzzword. This white paper explains...
Sponsored by: Global Knowledge
Date: August 2008 |
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Tough Love: When IT Security Hurts Your Business
As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley, some security departments find themselves at odds with IT and the business....
Sponsored by: Global Knowledge
Date: May 2009 |
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Applying Knowledge Management to Project Management
Knowledge Management is a growing, interdisciplinary field that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper...
Sponsored by: Global Knowledge
Date: June 2009 |
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3 Steps To Securing Your Network And Preventing Common Security Mistakes
Securing an organization's assets requires work, and there are many different ways to classify controls. This white paper examines three common types of controls are...
Sponsored by: Global Knowledge
Date: August 2009 |
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Microsoft Online Services Business Value
This white paper describes the value of world-class, on-demand services that are provided by an industry leader, includes example cost savings for a typical deployment,...
Sponsored by: Microsoft
Date: June 2009 |
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Enterprise and Web 2.0 application support in a modern mainframe environment
"Enterprise Web 2.0 application support from IBMIBM® WebSphere® Portal for IBM System z® software provides an efficient way for mainframe users to extend the value...
Sponsored by: IBM
Date: December 2008 |
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Satisfaction survey analysis using statistics: You'll be delighted with the results
Satisfaction surveys are an important tool for assessing the satisfaction of your customers, employees, patients and readers. Without a reliable way to analyze the responses,...
Sponsored by: SPSS
Date: June 2009 |
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Predictive Analytics for the Claim Handling Process
Predictive Analytics for the Claim Handling Process: Understanding the Analytics Behind Predictive Claims This 12-page technical brief serves as a guide for understanding how Predictive...
Sponsored by: SPSS
Date: June 2009 |
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Composite Application Management: Bridging the IT Visibility Gap in Complex Composite Applications
As more and more IT shops deploy multitier middleware platforms and frameworks for the delivery of business-critical application services, they are expecting to garner the...
Sponsored by: Oracle
Date: November 2008 |
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Mainframe Rehosting With Oracle Tuxedo: Accelerating Cost Reduction and Application Modernization
Find out how mainframe rehosting lets IT professionals spend more time and money on development rather than on maintaining aging systems. This free whitepaper explains...
Sponsored by: Oracle
Date: March 2009 |
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Oracle WebLogic Suite 11g Technical
Businesses want to minimize the cost of running business-critical applications, deliver new products and services at light speed for competitive advantage, and cope with ever-increasing...
Sponsored by: Oracle
Date: June 2009 |
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Dynamic Data Center Compliance With Tripwire and Microsoft
Compliance is a reality, but IT Operations does not need to become a security expert to monitor the health of their IT infrastructure in real-time....
Sponsored by: Tripwire
Date: June 2009 |
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Accelerate Disaster Recovery
Accelerating disaster recovery is a requirement in today's business environment. There is no room for downtime, and lost data is a competitive liability. Learn how...
Sponsored by: Riverbed
Date: October 2007 |
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Case Studies - Extreme Savings with Riverbed
Want to understand how other companies are turning their Riverbed investments into cost-saving machines? Download this case study bundle and uncover the money-saving secrets of...
Sponsored by: Riverbed
Date: April 2008 |
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ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from...
Sponsored by: KACE
Date: September 2009 |
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From Trust to Process: Closing the Risk Gap in Privileged Access Control
In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move...
Sponsored by: BeyondTrust
Date: October 2009 |
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Live Webcast: Process Improvement is Everyone's Business
Two years ago, Aviva kicked off an initiative, 'One Aviva', to provide a single way of working across the organization. Their strategy was to enable...
Sponsored by: Lombardi Software
Date: November 2009 |
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Automate performance testing to predict system behavior and improve application performance
Learn how the Diagnose and Tune iterative phases go beyond measuring system performance and take load testing to another level. Here, the focus is on...
Sponsored by: Hewlett-Packard (HP)
Date: May 2007 |
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Best Practices for Implementing Automated Functional Testing Solutions
This paper presents a brief overview of the advantages of automating functional testing, explaining how you can meet tighter release schedules, verify that business processes...
Sponsored by: Hewlett-Packard (HP)
Date: May 2007 |
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Panic slowly. Integrated disaster response and built-in business continuity
This paper offers insight to the CIO who is facing increased responsibility for the business and financial consequences of systems downtime. IBM's point of view...
Sponsored by: IBM
Date: September 2006 |
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Flexible IT contains costs, boosts efficiency
Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to...
Sponsored by: IBM
Date: October 2009 |
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CDPS Analyst Interview with John Webster of Illuminata
Instead of focusing on recovery after disasters, midmarket businesses need solutions that enable business continuity before and during them. Listen to the recording, "CDPS Analyst...
Sponsored by: IBM
Date: October 2009 |
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Collaboration, Service innovation and Creduction: Lotus and websphere portal software for telecommunications service providers
In recent years, the telecommunications landscape has shifted dramatically. And the changes continue to rush in from all directions. New players taking advantage of the...
Sponsored by: IBM
Date: July 2009 |
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Forrester Best Practices: Improve IT Service Delivery and Support
Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend...
Sponsored by: Citrix Online
Date: May 2008 |
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SSPA's Six Top Support Issues that Keep Execs Awake at Night
Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more
Sponsored by: Citrix Online
Date: July 2007 |
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Balancing Customer Intimacy with Self-Sufficiency
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This...
Sponsored by: Citrix Online
Date: December 2008 |
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