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White Paper The Compelling Case for Conferencing Discover how today's conferencing solutions can help your organization improve business outcomes and reduce costs in challenging economic times.

Tags: Collaboration, Enterprise Software, Groupware, Software, Unified Communications

Sponsored by: Microsoft
Date: August 2009
Microsoft
White Paper Web 2.0 and Sales Process Management How can Web 2.0 systems and applications support management of your sales processes? Get valuable insights from leading sales professionals.

Tags: Internet, Oracle Corp., Sales, Sales Process, Sales Strategy

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales Examine the rising use of LinkedIn, Facebook, Twitter, and other social media apps by sales and marketing teams to gain a competitive advantage.

Tags: Online Collaboration, Sales, Sales Force Management, Sales Strategy

Sponsored by: Oracle
Date: August 2008
Oracle
White Paper ESG - Why Sharepoint Needs Riverbed WAN Optimization Make the most of the productivity and information-sharing capabilities of your SharePoint installation with best-of-breed WAN optimization solutions.

Tags: Collaboration, Software, Riverbed Technology Inc., Optimization, Networking

Sponsored by: Riverbed
Date: January 2009
Riverbed
White Paper Composite Application Management: Bridging the IT Visibility Gap in Complex Composite Applications Discover how to maximize application service levels, reduce the mean time to resolution, and get the expected ROI from your composite applications.

Tags: Application Management, Strategy, Software, SOA, Service-Oriented Architecture (SOA)

Sponsored by: Oracle
Date: November 2008
Oracle
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White Paper Customer Case Study:  A L Filters Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated...

Tags: Dell Computer Corp., Dell EqualLogic, Information Technology, Management, Strategy

Sponsored by: Dell EqualLogic
Date: November 2009
Dell EqualLogic
White Paper ITIL: What It Is and Why You Should Care ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest...

Tags: Business Operations, Global Knowledge, It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: August 2005
Global Knowledge
White Paper ITIL Version 3.0 -- What It Means to You A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry....

Tags: Business Operations, Global Knowledge, It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: April 2006
Global Knowledge
White Paper Effectively Managing Team Conflict All managers need to learn how to effectively manage team conflict. This white paper will help you recognize team conflict symptoms, determine how to address...

Tags: Global Knowledge, Management, Team, Team Management

Sponsored by: Global Knowledge
Date: September 2006
Global Knowledge
White Paper Exchange Server 2007: What To Expect Microsoft recently released a public preview of Exchange Server 2007 Beta 2 (previously called Exchange 12) in June 2006 and is shooting for a general...

Tags: E-mail Servers, Enterprise Software, Global Knowledge, Groupware, Microsoft Exchange Server

Sponsored by: Global Knowledge
Date: October 2006
Global Knowledge
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White Paper Implementing ITIL Using the PMBOK in Four Repeatable Steps This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It...

Tags: Business Operations, Global Knowledge, It Services, ITIL, PMBOK

Sponsored by: Global Knowledge
Date: September 2006
Global Knowledge
White Paper Geek-Speak Glossary: A Manager's Guide to IT Terminology This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT...

Tags: Global Knowledge, Information Technology, Management, Strategy

Sponsored by: Global Knowledge
Date: March 2007
Global Knowledge
White Paper Top 10 Reasons Why TCP Is Reliable In-depth knowledge of protocols can help you in many ways. It enables more efficient troubleshooting. It allows you to understand how firewalls and routers limit...

Tags: Global Knowledge, Networking, TCP, Tcp/Ip

Sponsored by: Global Knowledge
Date: August 2007
Global Knowledge
Webcast Establishing the Requirements Baseline Did you know that problems with Requirements have been shown to contribute to as much as 25% of project failures? In this On Demand Web...

Tags: Global Knowledge

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Webcast Using Emotional Intelligence in the Technical Professions In this On Demand Web Seminar, Dr. Edrie Greer, presents an overview of Emotional Intelligence (EI) and how you can use it in professional situations....

Tags: Emotional Intelligence, Leadership, Management, Tools & Techniques

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
White Paper Windows Server 2008 "Starter" GPOs The starter Group Policy Object (GPO) feature in Microsoft Windows Server 2008 doesn't provide any predefined solutions for business scenarios, but it does give you...

Tags: Group Policy, Group Policy Object, Microsoft Windows, Microsoft Windows Server, Microsoft Windows Server 2008

Sponsored by: Global Knowledge
Date: May 2008
Global Knowledge
White Paper Conflict Resolution and the Project Manager Project managers deal with conflict. If you are a project manager, and you have not yet experienced conflict in your project, don't be overly concerned...

Tags: Career, Communication Skills, Conflict Resolution, Global Knowledge, Productivity

Sponsored by: Global Knowledge
Date: April 2008
Global Knowledge
White Paper Four Key Elements of Effective Business Communication We communicate all the time, even when we are not aware of it. We communicate through gestures, body language, facial expressions, and tone of voice...

Tags: Business Communication, Global Knowledge, Telecommunications

Sponsored by: Global Knowledge
Date: June 2008
Global Knowledge
White Paper ITIL V3 and the PMBOK - Distinct but Complementary The Project Management Body of Knowledge (PMBOK®) is the quintessential project management methodology in the North American marketplace - the PMBOK®, from the Project management...

Tags: Business Operations, Strategy, Quality, Project Management, Process Improvement

Sponsored by: Global Knowledge
Date: August 2008
Global Knowledge
White Paper Business Service Management: What It Is and Why You Should Care Business Service Management (BSM) is a relatively new term in the IT management community but it has already become a buzzword. This white paper explains...

Tags: Business Service, Business Service Management

Sponsored by: Global Knowledge
Date: August 2008
Global Knowledge
White Paper Tough Love: When IT Security Hurts Your Business As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley, some security departments find themselves at odds with IT and the business....

Tags: Global Knowledge, Information Technology, IT Security, It Services, ITIL

Sponsored by: Global Knowledge
Date: May 2009
Global Knowledge
White Paper Applying Knowledge Management to Project Management Knowledge Management is a growing, interdisciplinary field that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper...

Tags: Business Intelligence, Data Management, Enterprise Software, Knowledge, Knowledge Management

Sponsored by: Global Knowledge
Date: June 2009
Global Knowledge
White Paper 3 Steps To Securing Your Network And Preventing Common Security Mistakes Securing an organization's assets requires work, and there are many different ways to classify controls. This white paper examines three common types of controls are...

Tags: Control, Global Knowledge, Network, Security

Sponsored by: Global Knowledge
Date: August 2009
Global Knowledge
White Paper Microsoft Online Services Business Value This white paper describes the value of world-class, on-demand services that are provided by an industry leader, includes example cost savings for a typical deployment,...

Tags: Cloud Computing, Information Technology, License Management, Managed Hosting, Management

Sponsored by: Microsoft
Date: June 2009
Microsoft
White Paper Enterprise and Web 2.0 application support in a modern mainframe environment "Enterprise Web 2.0 application support from IBMIBM® WebSphere® Portal for IBM System z® software provides an efficient way for mainframe users to extend the value...

Tags: Channel Management, Web, Servers, Marketing, Mainframes

Sponsored by: IBM
Date: December 2008
IBM
White Paper Satisfaction survey analysis using statistics: You'll be delighted with the results Satisfaction surveys are an important tool for assessing the satisfaction of your customers, employees, patients and readers. Without a reliable way to analyze the responses,...

Tags: Analysis, Marketing, Marketing Research, Satisfaction Survey, SPSS Inc.

Sponsored by: SPSS
Date: June 2009
SPSS
White Paper Predictive Analytics for the Claim Handling Process Predictive Analytics for the Claim Handling Process: Understanding the Analytics Behind Predictive Claims This 12-page technical brief serves as a guide for understanding how Predictive...

Tags: Business Operations, Claim, Modeling, Predictive Analytics, Research & Development

Sponsored by: SPSS
Date: June 2009
SPSS
White Paper Composite Application Management: Bridging the IT Visibility Gap in Complex Composite Applications As more and more IT shops deploy multitier middleware platforms and frameworks for the delivery of business-critical application services, they are expecting to garner the...

Tags: Application Management, Strategy, Software, SOA, Service-Oriented Architecture (SOA)

Sponsored by: Oracle
Date: November 2008
Oracle
White Paper Mainframe Rehosting With Oracle Tuxedo: Accelerating Cost Reduction and Application Modernization Find out how mainframe rehosting lets IT professionals spend more time and money on development rather than on maintaining aging systems. This free whitepaper explains...

Tags: Cost Reduction, Hardware, Mainframes, Oracle Corp., Servers

Sponsored by: Oracle
Date: March 2009
Oracle
White Paper Oracle WebLogic Suite 11g Technical Businesses want to minimize the cost of running business-critical applications, deliver new products and services at light speed for competitive advantage, and cope with ever-increasing...

Tags: Finance, Managerial Accounting, Oracle Corp., QoS, Roi/Tco

Sponsored by: Oracle
Date: June 2009
Oracle
White Paper Dynamic Data Center Compliance With Tripwire and Microsoft Compliance is a reality, but IT Operations does not need to become a security expert to monitor the health of their IT infrastructure in real-time....

Tags: Data Center, Strategy, Storage, Regulatory Compliance, Policies And Procedures

Sponsored by: Tripwire
Date: June 2009
Tripwire
Webcast Accelerate Disaster Recovery Accelerating disaster recovery is a requirement in today's business environment. There is no room for downtime, and lost data is a competitive liability. Learn how...

Tags: Data Management, Disaster Recovery, Networking, Riverbed Technology Inc., WANs

Sponsored by: Riverbed
Date: October 2007
Riverbed
Case Study Case Studies - Extreme Savings with Riverbed Want to understand how other companies are turning their Riverbed investments into cost-saving machines? Download this case study bundle and uncover the money-saving secrets of...

Tags: Networking, Riverbed Technology Inc., WANs

Sponsored by: Riverbed
Date: April 2008
Riverbed
White Paper ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from...

Tags: Business Operations, Information Technology, It Services, ITIL, Kace

Sponsored by: KACE
Date: September 2009
KACE
White Paper From Trust to Process: Closing the Risk Gap in Privileged Access Control In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move...

Tags: Access Control, BeyondTrust, Human Resources, Policies And Procedures, Regulatory Compliance

Sponsored by: BeyondTrust
Date: October 2009
BeyondTrust
Webcast Live Webcast: Process Improvement is Everyone's Business Two years ago, Aviva kicked off an initiative, 'One Aviva', to provide a single way of working across the organization. Their strategy was to enable...

Tags: Aviva Plc., Business Operations, Lombardi Software Inc., Process Improvement, Quality

Sponsored by: Lombardi Software
Date: November 2009
Lombardi Software
White Paper Automate performance testing to predict system behavior and improve application performance Learn how the Diagnose and Tune iterative phases go beyond measuring system performance and take load testing to another level. Here, the focus is on...

Tags: Hewlett-Packard Co., Human Resources, Performance, Performance Management, Workforce Management

Sponsored by: Hewlett-Packard (HP)
Date: May 2007
Hewlett-Packard (HP)
White Paper Best Practices for Implementing Automated Functional Testing Solutions This paper presents a brief overview of the advantages of automating functional testing, explaining how you can meet tighter release schedules, verify that business processes...

Tags: Best Practice, Business Operations, Hewlett-Packard Co., Marketing, Operational Planning

Sponsored by: Hewlett-Packard (HP)
Date: May 2007
Hewlett-Packard (HP)
White Paper Panic slowly. Integrated disaster response and built-in business continuity This paper offers insight to the CIO who is facing increased responsibility for the business and financial consequences of systems downtime. IBM's point of view...

Tags: Business Continuity, Data Management, Disaster Planning, Disaster Recovery, IBM Corp.

Sponsored by: IBM
Date: September 2006
IBM
White Paper Flexible IT contains costs, boosts efficiency Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to...

Tags: IBM Corp., Information Technology, Management, Strategy

Sponsored by: IBM
Date: October 2009
IBM
Download CDPS Analyst Interview with John Webster of Illuminata Instead of focusing on recovery after disasters, midmarket businesses need solutions that enable business continuity before and during them. Listen to the recording, "CDPS Analyst...

Tags: Analyst, Backups, Data Management, Disaster Recovery, IBM Corp.

Sponsored by: IBM
Date: October 2009
IBM
White Paper Collaboration, Service innovation and Creduction: Lotus and websphere portal software for telecommunications service providers In recent years, the telecommunications landscape has shifted dramatically. And the changes continue to rush in from all directions. New players taking advantage of the...

Tags: Business Services, Telecommunications Service, Telecommunications, Telecom & Utilities, Software

Sponsored by: IBM
Date: July 2009
IBM
Webcast Forrester Best Practices: Improve IT Service Delivery and Support Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend...

Tags: Best Practice, Forrester Research Inc., Information Technology, IT Help Desk, Management

Sponsored by: Citrix Online
Date: May 2008
Citrix Online
White Paper SSPA's Six Top Support Issues that Keep Execs Awake at Night Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more

Tags: Citrix Systems Inc., SSPA

Sponsored by: Citrix Online
Date: July 2007
Citrix Online
White Paper Balancing Customer Intimacy with Self-Sufficiency Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This...

Tags: Citrix Systems Inc., Management, Self-service, Strategy

Sponsored by: Citrix Online
Date: December 2008
Citrix Online

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