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White Paper VMware Infrastructure: A Guide to Bottom-Line Benefits Frustrated by the high cost of maintaining or building ever-larger data centers? Get the facts you need to formulate your Virtualization Action Plan....

Tags: Cloud Computing, Virtualization, Virtual Data Center, Utility Computing, Storage Management

Sponsored by: VMware
Date: May 2009
VMware
White Paper Infrastructure Consolidation Read how infrastructure consolidation can help your organization cut costs today—plus lay the groundwork for healthy growth tomorrow. (Dell EqualLogic)...

Tags: Consolidation, Dell Computer Corp., Infrastructure Consolidation

Sponsored by: Dell EqualLogic
Date: May 2009
Dell EqualLogic
White Paper Leverage your information to thrive - Your complete guide to best practice in information management Help your company thrive in today's economy by learning how to leverage its most valuable asset: information. Read more in this eye-opening eBook....

Tags: Best Practice, EMC Corp., Hardware, Information Management, Information Technology

Sponsored by: EMC
Date: June 2009
EMC
White Paper Business Brief: Business Continuity - Are you Always Open for Business? This brief explains how Oracle solutions for mid-sized organizations can provide you with a secure, easily accessible, and always available information infrastructure that's also simple and cost-effective to manage. (Oracle)...

Tags: Business Continuity, It Services, Oracle Corp.

Sponsored by: Oracle
Date: October 2008
Oracle
White Paper Cloud Computing: Latest Buzzword or Glimpse of the Future? Go beyond the hype and get the facts on whether cloud computing represents a real game changer for your company-or just another technology fad....

Tags: Cloud Computing, Google Inc., Hardware, Virtualization

Sponsored by: Google
Date: May 2009
Google
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White Paper Tough Love: When IT Security Hurts Your Business As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley, some security departments find themselves at odds with IT and the business. One sol...

Tags: Global Knowledge Network Inc., Information Technology, IT Security, It Services, ITIL

Sponsored by: Global Knowledge
Date: May 2009
Global Knowledge
White Paper ITIL V3 and the PMBOK - Distinct but Complementary The Project Management Body of Knowledge (PMBOK®) is the quintessential project management methodology in the North American marketplace - the PMBOK®, from the Project ma...

Tags: Business Operations, Strategy, Quality, Project Management, Process Improvement

Sponsored by: Global Knowledge
Date: August 2008
Global Knowledge
White Paper Business Service Management: What It Is and Why You Should Care Business Service Management (BSM) is a relatively new term in the IT management community but it has already become a buzzword. This white paper explains what BSM is and ...

Tags: Business Service, Business Service Management

Sponsored by: Global Knowledge
Date: August 2008
Global Knowledge
White Paper Implementing ITIL Using the PMBOK in Four Repeatable Steps This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It then compares and contr...

Tags: Business Operations, Global Knowledge Network Inc., It Services, ITIL, PMBOK

Sponsored by: Global Knowledge
Date: September 2006
Global Knowledge
White Paper ITIL Version 3.0 -- What It Means to You A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry. ITIL v3 presents an entirely n...

Tags: Business Operations, Global Knowledge Network Inc., It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: April 2006
Global Knowledge
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White Paper ITIL: What It Is and Why You Should Care ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you s...

Tags: Business Operations, Global Knowledge Network Inc., It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: August 2005
Global Knowledge
White Paper Leading Consulting Engineers Discuss Power Factor, Real Power, and UPS Overload Read this paper for documentation of expert opinions from leading consulting engineers regarding various power trends that are occurring in the IT industry. ...

Tags: American Power Conversion Corp., Business Operations, Consulting, It Operations, Outsourcing

Sponsored by: American Power Conversion (APC)
Date: March 2006
American Power Conversion (APC)
White Paper Social CRM Comes of Age Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which c...

Tags: Advertising & Promotion, Construction, CRM, Customer, Customer Relationship Management (CRM)

Sponsored by: Oracle
Date: January 2009
Oracle
Resource Center EMA Analyst Report: Enabling Real-World Business Transformation through IBM Service Management The outlook for 2009 and beyond is that businesses and organizations will need to find better ways to account for costs, optimize infrastructure, streamline operational p...

Tags: Finance, Financial Planning, Financial Services, IBM Corp., It Services

Sponsored by: IBM
Date: June 2009
IBM
White Paper Reacting to the Economic Slowdown: Cutting Hidden IT Costs IT cost containment is a fine line to walk — even in down times, business demands 24x7 responsiveness from IT, and anything that compromises that can negatively impact b...

Tags: Information Technology, IT Cost, IT Cost Containment, Management, SkillSoft

Sponsored by: SkillSoft
Date: June 2009
SkillSoft
Webcast Gain the Competitive Edge: Secrets of Service-Oriented Storage Companies face a constant challenge to leverage their existing IT infrastructure to help support organizational growth and maintain a competitive edge. As an IT executive...

Tags: Hardware, Hitachi Ltd., Information Technology, Management, Storage

Sponsored by: Hitachi Data Systems
Date: September 2008
Hitachi Data Systems
White Paper IBM Smart SOA approach for smarter business outcomes As your business model changes — and these days, change is the only constant — you need the flexibility to adapt effectively. Enter service oriented architecture (SOA), a...

Tags: Enterprise Software, IBM Corp., Middleware, Service-Oriented Architecture (SOA), SOA

Sponsored by: IBM
Date: September 2008
IBM
White Paper The Art of Lean Thinking: Influencing the IT Culture Today, an IT department has many reasons for adopting "lean" practices; saving costs is only the most obvious. Other objectives are to reduce time to market, offer more c...

Tags: Information Technology, Management, Strategy, Team

Sponsored by: SkillSoft
Date: September 2008
SkillSoft
White Paper Harnessing the Power of ITIL ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technolo...

Tags: Business Operations, Information Technology, It Services, ITIL, Management

Sponsored by: SkillSoft
Date: April 2008
SkillSoft
White Paper Improve operational efficiencies through effective management Service providers in the communications, media, and entertainment industries are undergoing significant changes in the types of services demanded, competition faced, and ...

Tags: Business Services, IBM Corp., Service Provider

Sponsored by: IBM
Date: March 2008
IBM
Presentation IBM SOA Healthcheck demo In the world of SOA, governance defines the level of decision-making and control within an SOA environment. Once SOA governance has been established, there needs to be re...

Tags: Cloud Computing, Enterprise Software, IBM Corp., Middleware, Service-Oriented Architecture (SOA)

Sponsored by: IBM
Date: February 2008
IBM
White Paper Leveraging IT Innovation: Releasing Business Potential Through the Creative Use of IT When it comes to describing a highly-functional IT department's best attributes, "creativity" may not necessarily come to mind. Yet, innovating new technologies and apply...

Tags: Information Technology, Innovation, Leadership, Management, SkillSoft

Sponsored by: SkillSoft
Date: November 2007
SkillSoft
White Paper ITIL version 3: What It Means and How IBM Can Help How do you maximize the business value of your technology? For a small business, the answer is often fairly clear, because its technology and business processes are both ...

Tags: IBM Corp., Information Technology, It Services, ITIL, Management

Sponsored by: IBM
Date: August 2007
IBM
White Paper The New Face of IT Service Management: Aligning Business, Development and Operations Teams for Strategic Advantage In today's business climate, IT organizations need to demonstrate their ability to add value. This white paper from Macehiter Ward-Dutton — an IT advisory firm that speci...

Tags: Business Development, Information Technology, IT Service Management, Management, Strategy

Sponsored by: IBM
Date: April 2007
IBM
White Paper Optimize IT process, maximize ROI and improve service levels The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This ...

Tags: Finance, IBM Corp., Information Technology, It Services, Managerial Accounting

Sponsored by: IBM
Date: November 2006
IBM
Webcast Drive Agility & Cost Optimization - NEW SOA and BPM Announcements from IBM Drive Costs Down and Profit Margins Up! Every week, businesses waste 5.3 hours per employee due to inefficient processes. Can you afford to lose this time? ...

Tags: BPM, Strategy, Software, SOA, Service-Oriented Architecture (SOA)

Sponsored by: IBM
Date: May 2009
IBM
Webcast Hamilton Beach: Migrating from Lotus Notes to Google Apps Hamilton Beach Brands, Inc., one of the country's leading distributors of small kitchen appliances, recently migrated its messaging system from IBM's Lotus Notes to Googl...

Tags: Cloud Computing, E-mail Servers, Enterprise Software, Google Apps, Google Inc.

Company: Google
Date: May 2009
Google
White Paper MINDTREE IMTS MANAGED SERVICES This paper analyses the model of 'Managed Services for IT Operations', real business drivers, types of managed service solutions, and other key factors. It is also intend...

Tags: It Services, Managed Hosting, Managed Services, MindTree

Company: MindTree
Date: May 2009
MindTree
Case Study Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Counci...

Tags: Axios Systems, Service Level Management, Quality, Process Improvement, Management

Company: Axios Systems
Date: April 2009
Axios Systems
White Paper A Service Level Management Authority in the Cloud This paper introduces the notion of a Service Level Management Authority, or SLMA. An SLMA is any business entity or corporation that has a standard, independent SLM comp...

Tags: Hewlett-Packard Co., It Operations, It service Management, Service Level Management, Service Management

Company: Hewlett-Packard (HP)
Date: April 2009
Hewlett-Packard (HP)
Case Study Northgate Achieves £1 Million Annual Revenue Improvement by Reallocating 1,000 Man Days Per Year Using assyst Northgate Information Solutions (IS) Limited, a leading Managed Service Provider (MSP), manages "Mission critical" services for 500,000 users across the UK, supporting mo...

Tags: Asset Management, Operational Planning, Online Communications, Northgate IS, Northgate

Company: Axios Systems
Date: April 2009
Axios Systems
Case Study Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it dif...

Tags: Axios Systems, Strategy, Service Level Management, Management, ITIL

Company: Axios Systems
Date: April 2009
Axios Systems
Case Study BT Engage IT Accelerates Service Management Optimization Engagements BT Engage IT, a Microsoft Gold Certified Partner, combines expertise in both network and desktop infrastructure to provide public sector and business clients the best ove...

Tags: British Telecommunications, Information Technology, It Services, Management, Microsoft Corp.

Company: Microsoft
Date: April 2009
Microsoft
Webcast Align IT Operations to Business Objectives With End to End IT Service Management As IT budgets continue to decline and the business demands for improved IT services delivery increase, IT Operations Managers face a significant ongoing challenge to do m...

Tags: EMC Corp., Information Technology, IT Service Management, Management, Strategy

Company: EMC
Date: February 2009
EMC
Resource Center The IBM Visibility. Control. Automation. Service Management Needs Assessment IBM's Visibility. Control. Automation.™ Service Management Needs Assessment consists of two, short 15-question surveys. Choose the IT Organization survey to assess where ...

Tags: Automation, IBM Corp., It Services, Marketing, Marketing Research

Company: IBM
Date: February 2009
IBM
Webcast BRM and Service Portfolio Management - The Key to Changing the Role of IT ITIL describes Business Relationship Management as "A Role responsible for maintaining the relationship with one or more customers. This role is often combined with the S...

Tags: BrightTALK, Role, Relationship, Quality, Process Improvement

Company: BrightTALK
Date: January 2009
BrightTALK
White Paper The Shortcut Guide to Prioritizing Security Spending - Chapter One - Optimizing Business Driven Security Dramatic changes in the economy are arriving at a time when IT infrastructures are becoming more dynamic with the use of virtualization, cloud computing, and distributed ...

Tags: Cloud Computing, Hardware, IT Professional, Security, Virtualization

Company: IBM
Date: January 2009
IBM
Webcast TechNet Webcast: Introducing Operations Manager 2007 R2 (Level 300) Microsoft System Center Operations Manager 2007 is an end-to-end service-management product that is a great choice for Windows because it works seamlessly with Microsoft ...

Tags: Data Centers, Storage, Software, Operating Systems, Microsoft Windows

Company: Microsoft
Date: January 2009
Microsoft
Case Study City of Evanston Ensures Application Uptime and User Satisfaction With Enterprise Monitoring Tool City of Evanston wanted to improve application performance and database management and decrease frequency and duration of outages. The challenge was to implement a mechan...

Tags: Cloud Computing, Storage, Software, Oracle Enterprise Manager, Oracle Corp.

Company: Oracle
Date: January 2009
Oracle
Case Study Systems Integrator Is Driving New Business Using Customer Satisfaction Index Technology Associates International, a specialist in Microsoft Office Enterprise Project Management Solution deployments, is retaining customers and winning new business ...

Tags: Customer Satisfaction, Human Resources, Marketing, Microsoft Corp., Monitoring

Company: Microsoft
Date: January 2009
Microsoft
Resource Center Service Management Simulator This immersive learning game is a challenging and engaging path to operational maturity, customer satisfaction and business success. The simulator is designed to help pla...

Tags: IBM Service Management Virtual Simulator, It Services, ITIL, Service Management

Company: IBM
Date: January 2009
IBM
Webcast IT Service Management: Aligning IT With the Business of Healthcare After years of heavy investment in clinical information systems, patient care is extremely dependent upon IT. This requires a tighter alignment of IT with the business an...

Tags: Compuware Corp., Health Care, Information Technology, IT Service Management, Management

Company: Compuware
Date: January 2009
Compuware
Webcast Effective PPM - Realistic Steps to Success As IT organizations begin adopting PPM practices to help support their charter, many are realizing that their organization's culture, capabilities and process maturity do...

Tags: Compuware Corp., Finance, Financial Accounting, Financial Management, Financial Planning

Company: Compuware
Date: January 2009
Compuware
Webcast IT Service Management: Focusing IT Efforts During Uncertain Times More now than ever before, IT must do more with less while maintaining system performance as well as end-user satisfaction. However, CFOs struggle to justify the deployme...

Tags: Compuware Corp., Information Technology, It Operations, It service Management, It Services

Company: Compuware
Date: January 2009
Compuware
White Paper Balancing Customer Intimacy with Self-Sufficiency Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? ...

Tags: Citrix Systems Inc., Management, Self-service, Strategy, White Paper

Company: Citrix Online
Date: December 2008
Citrix Online

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