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VMware Infrastructure: A Guide to Bottom-Line Benefits
Frustrated by the high cost of maintaining or building ever-larger data centers? Get the facts you need to formulate your Virtualization Action Plan....
Sponsored by: VMware
Date: May 2009 |
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Infrastructure Consolidation
Read how infrastructure consolidation can help your organization cut costs today—plus lay the groundwork for healthy growth tomorrow. (Dell EqualLogic)...
Sponsored by: Dell EqualLogic
Date: May 2009 |
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Leverage your information to thrive - Your complete guide to best practice in information management
Help your company thrive in today's economy by learning how to leverage its most valuable asset: information. Read more in this eye-opening eBook....
Sponsored by: EMC
Date: June 2009 |
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Business Brief: Business Continuity - Are you Always Open for Business?
This brief explains how Oracle solutions for mid-sized organizations can provide you with a secure, easily accessible, and always available information infrastructure that's also simple and cost-effective to manage. (Oracle)...
Sponsored by: Oracle
Date: October 2008 |
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Cloud Computing: Latest Buzzword or Glimpse of the Future?
Go beyond the hype and get the facts on whether cloud computing represents a real game changer for your company-or just another technology fad....
Sponsored by: Google
Date: May 2009 |
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- Showing items 1-40 of 943
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Tough Love: When IT Security Hurts Your Business
As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley, some security departments find themselves at odds with IT and the business. One sol...
Sponsored by: Global Knowledge
Date: May 2009 |
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ITIL V3 and the PMBOK - Distinct but Complementary
The Project Management Body of Knowledge (PMBOK®) is the quintessential project management methodology in the North American marketplace - the PMBOK®, from the Project ma...
Sponsored by: Global Knowledge
Date: August 2008 |
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Business Service Management: What It Is and Why You Should Care
Business Service Management (BSM) is a relatively new term in the IT management community but it has already become a buzzword. This white paper explains what BSM is and ...
Sponsored by: Global Knowledge
Date: August 2008 |
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Implementing ITIL Using the PMBOK in Four Repeatable Steps
This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It then compares and contr...
Sponsored by: Global Knowledge
Date: September 2006 |
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ITIL Version 3.0 -- What It Means to You
A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry. ITIL v3 presents an entirely n...
Sponsored by: Global Knowledge
Date: April 2006 |
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ITIL: What It Is and Why You Should Care
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you s...
Sponsored by: Global Knowledge
Date: August 2005 |
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Leading Consulting Engineers Discuss Power Factor, Real Power, and UPS Overload
Read this paper for documentation of expert opinions from leading consulting engineers regarding various power trends that are occurring in the IT industry. ...
Sponsored by: American Power Conversion (APC)
Date: March 2006 |
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Social CRM Comes of Age
Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which c...
Sponsored by: Oracle
Date: January 2009 |
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EMA Analyst Report: Enabling Real-World Business Transformation through IBM Service Management
The outlook for 2009 and beyond is that businesses and organizations will need to find better ways to account for costs, optimize infrastructure, streamline operational p...
Sponsored by: IBM
Date: June 2009 |
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Reacting to the Economic Slowdown: Cutting Hidden IT Costs
IT cost containment is a fine line to walk — even in down times, business demands 24x7 responsiveness from IT, and anything that
compromises that can negatively impact b...
Sponsored by: SkillSoft
Date: June 2009 |
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Gain the Competitive Edge: Secrets of Service-Oriented Storage
Companies face a constant challenge to leverage their existing IT infrastructure to help support organizational growth and maintain a competitive edge. As an IT executive...
Sponsored by: Hitachi Data Systems
Date: September 2008 |
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IBM Smart SOA approach for smarter business outcomes
As your business model changes — and these days, change is the only constant — you need the flexibility to adapt effectively. Enter service oriented architecture (SOA), a...
Sponsored by: IBM
Date: September 2008 |
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The Art of Lean Thinking: Influencing the IT Culture
Today, an IT department has many reasons for adopting "lean" practices; saving costs is only the most obvious. Other objectives are to reduce time to market, offer more c...
Sponsored by: SkillSoft
Date: September 2008 |
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Harnessing the Power of ITIL
ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technolo...
Sponsored by: SkillSoft
Date: April 2008 |
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Improve operational efficiencies through effective management
Service providers in the communications, media, and entertainment industries are undergoing significant changes in the types of services demanded, competition faced, and ...
Sponsored by: IBM
Date: March 2008 |
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IBM SOA Healthcheck demo
In the world of SOA, governance defines the level of decision-making and control within an SOA environment. Once SOA governance has been established, there needs to be re...
Sponsored by: IBM
Date: February 2008 |
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Leveraging IT Innovation: Releasing Business Potential Through the Creative Use of IT
When it comes to describing a highly-functional IT department's best attributes, "creativity" may not necessarily come to mind. Yet, innovating new technologies and apply...
Sponsored by: SkillSoft
Date: November 2007 |
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ITIL version 3: What It Means and How IBM Can Help
How do you maximize the business value of your technology? For a small business, the answer is often fairly clear, because its technology and business processes are both ...
Sponsored by: IBM
Date: August 2007 |
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The New Face of IT Service Management: Aligning Business, Development and Operations Teams for Strategic Advantage
In today's business climate, IT organizations need to demonstrate their ability to add value. This white paper from Macehiter Ward-Dutton — an IT advisory firm that speci...
Sponsored by: IBM
Date: April 2007 |
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Optimize IT process, maximize ROI and improve service levels
The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This ...
Sponsored by: IBM
Date: November 2006 |
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Drive Agility & Cost Optimization - NEW SOA and BPM Announcements from IBM
Drive Costs Down and Profit Margins Up!
Every week, businesses waste 5.3 hours per employee due to inefficient processes. Can you afford to lose this time?
...
Sponsored by: IBM
Date: May 2009 |
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Hamilton Beach: Migrating from Lotus Notes to Google Apps
Hamilton Beach Brands, Inc., one of the country's leading distributors of small kitchen appliances, recently migrated its messaging system from IBM's Lotus Notes to Googl...
Company: Google
Date: May 2009 |
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MINDTREE IMTS MANAGED SERVICES
This paper analyses the model of 'Managed Services for IT Operations', real business drivers, types of managed service solutions, and other key factors. It is also intend...
Company: MindTree
Date: May 2009 |
MindTree |
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Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Counci...
Company: Axios Systems
Date: April 2009 |
Axios Systems |
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A Service Level Management Authority in the Cloud
This paper introduces the notion of a Service Level Management Authority, or SLMA. An SLMA is any business entity or corporation that has a standard, independent SLM comp...
Company: Hewlett-Packard (HP)
Date: April 2009 |
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Northgate Achieves £1 Million Annual Revenue Improvement by Reallocating 1,000 Man Days Per Year Using assyst
Northgate Information Solutions (IS) Limited, a leading Managed Service Provider (MSP), manages "Mission critical" services for 500,000 users across the UK, supporting mo...
Company: Axios Systems
Date: April 2009 |
Axios Systems |
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Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One
The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it dif...
Company: Axios Systems
Date: April 2009 |
Axios Systems |
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BT Engage IT Accelerates Service Management Optimization Engagements
BT Engage IT, a Microsoft Gold Certified Partner, combines expertise in both network and desktop infrastructure to provide public sector and business clients the best ove...
Company: Microsoft
Date: April 2009 |
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Align IT Operations to Business Objectives With End to End IT Service Management
As IT budgets continue to decline and the business demands for improved IT services delivery increase, IT Operations Managers face a significant ongoing challenge to do m...
Company: EMC
Date: February 2009 |
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The IBM Visibility. Control. Automation. Service Management Needs Assessment
IBM's Visibility. Control. Automation.™ Service Management Needs Assessment consists of two, short 15-question surveys. Choose the IT Organization survey to assess where ...
Company: IBM
Date: February 2009 |
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BRM and Service Portfolio Management - The Key to Changing the Role of IT
ITIL describes Business Relationship Management as "A Role responsible for maintaining the relationship with one or more customers. This role is often combined with the S...
Company: BrightTALK
Date: January 2009 |
BrightTALK |
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The Shortcut Guide to Prioritizing Security Spending - Chapter One - Optimizing Business Driven Security
Dramatic changes in the economy are arriving at a time when IT infrastructures are becoming more dynamic with the use of virtualization, cloud computing, and distributed ...
Company: IBM
Date: January 2009 |
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TechNet Webcast: Introducing Operations Manager 2007 R2 (Level 300)
Microsoft System Center Operations Manager 2007 is an end-to-end service-management product that is a great choice for Windows because it works seamlessly with Microsoft ...
Company: Microsoft
Date: January 2009 |
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City of Evanston Ensures Application Uptime and User Satisfaction With Enterprise Monitoring Tool
City of Evanston wanted to improve application performance and database management and decrease frequency and duration of outages. The challenge was to implement a mechan...
Company: Oracle
Date: January 2009 |
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Systems Integrator Is Driving New Business Using Customer Satisfaction Index
Technology Associates International, a specialist in Microsoft Office Enterprise Project Management Solution deployments, is retaining customers and winning new business ...
Company: Microsoft
Date: January 2009 |
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Service Management Simulator
This immersive learning game is a challenging and engaging path to operational maturity, customer satisfaction and business success. The simulator is designed to help pla...
Company: IBM
Date: January 2009 |
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IT Service Management: Aligning IT With the Business of Healthcare
After years of heavy investment in clinical information systems, patient care is extremely dependent upon IT. This requires a tighter alignment of IT with the business an...
Company: Compuware
Date: January 2009 |
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Effective PPM - Realistic Steps to Success
As IT organizations begin adopting PPM practices to help support their charter, many are realizing that their organization's culture, capabilities and process maturity do...
Company: Compuware
Date: January 2009 |
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IT Service Management: Focusing IT Efforts During Uncertain Times
More now than ever before, IT must do more with less while maintaining system performance as well as end-user satisfaction. However, CFOs struggle to justify the deployme...
Company: Compuware
Date: January 2009 |
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Balancing Customer Intimacy with Self-Sufficiency
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service?
...
Company: Citrix Online
Date: December 2008 |
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- Showing items 1-40 of 943
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