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Cloud Computing— Latest Buzzword or a Glimpse of the Future?
Go beyond all the hype and decide for yourself whether cloud computing is truly a game changer or just another technology fad.
Sponsored by: Google
Date: September 2009 |
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Live Webcast: Deliver Continuous Data Protection
Learn how to best protect your organization with these new options for delivering continuous data protection and high application availability.
Sponsored by: ARCserve
Date: October 2009 |
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Achieving Efficient Governance Risk and Compliance through Process and Automation
Discover how today's automated GRC solutions can provide you with a low-risk, high-impact approach to gaining control over regulatory compliance.
Sponsored by: Epicor Software
Date: October 2009 |
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Key Strategies for Service Management Success in Today's Economic Environment
Learn proven methods to realize quick ROI and manage continuous improvements, consolidation, and more effective processes in your organization.
Sponsored by: Numara Software
Date: September 2009 |
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Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges
What essential experience and skill sets must you be looking for when staffing your IT department? Industry leaders share their insights.
Sponsored by: SkillSoft
Date: January 2009 |
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Harnessing the Power of ITIL
ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent...
Sponsored by: SkillSoft
Date: April 2008 |
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Leveraging IT Innovation: Releasing Business Potential Through the Creative Use of IT
When it comes to describing a highly-functional IT department's best attributes, "creativity" may not necessarily come to mind. Yet, innovating new technologies and applying existing...
Sponsored by: SkillSoft
Date: November 2007 |
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The Art of Lean Thinking: Influencing the IT Culture
Today, an IT department has many reasons for adopting "lean" practices; saving costs is only the most obvious. Other objectives are to reduce time to...
Sponsored by: SkillSoft
Date: September 2008 |
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Rack Powering Options for High Density
Alternatives for providing electrical power to high density racks in Data Centers and Network Rooms are explained and compared. Issues addressed include quantity of feeds,...
Sponsored by: American Power Conversion (APC)
Date: October 2006 |
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Key Strategies for Service Management Success in Today's Economic Environment
Attaining service management success in today's global, economic environment is possible. Join industry experts from featured analyst firm, Gartner, Inc., and thought leaders from Numara...
Sponsored by: Numara Software
Date: September 2009 |
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Automatic Service Migration in WebLogic Server
WebLogic Server offers messaging, transaction, and other system services to facilitate building enterprise grade applications. Previous releases of Oracle WebLogic Server provided support for administrators...
Sponsored by: Oracle
Date: July 2008 |
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Do More for Less: Build a Cost-Effective, Optimized IT Infrastructure
With pressures mounting both to keep IT infrastructures running optimally and to reduce costs, IT optimization promises to relieve companies struggling to meet both goals....
Sponsored by: IBM
Date: July 2009 |
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Flexible IT contains costs, boosts efficiency
Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to...
Sponsored by: IBM
Date: October 2009 |
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Social CRM Comes of Age
Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer...
Sponsored by: Oracle
Date: January 2009 |
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BPM and SOA: Better Together
SOA standards, such as Web Services, make information resources and task automation applications available yet loosely integrated for process designers to use and reuse at...
Sponsored by: IBM
Date: October 2009 |
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Improving IT service delivery through an integrated approach to software asset management white paper
This white paper describes the challenges of managing software rights in increasingly complex environments and discusses how SAM can make the entire process more efficient....
Sponsored by: IBM
Date: October 2009 |
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ITIL: What It Is and Why You Should Care
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest...
Sponsored by: Global Knowledge
Date: August 2005 |
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ITIL Version 3.0 -- What It Means to You
A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry....
Sponsored by: Global Knowledge
Date: April 2006 |
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Increase IT flexibility with IBM WebSphere ESB software
This executive brief describes two major IBM initiatives that directly affect the way businesses can use their IT resources to their best advantage. It discusses...
Sponsored by: IBM
Date: December 2005 |
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Implementing ITIL Using the PMBOK in Four Repeatable Steps
This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It...
Sponsored by: Global Knowledge
Date: September 2006 |
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The new face of IT service management
In today's business climate, IT organizations need to demonstrate their ability to add value. This white paper from Macehiter Ward-Dutton — an IT advisory firm...
Sponsored by: IBM
Date: April 2007 |
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Forrester Best Practices: Improve IT Service Delivery and Support
Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend...
Sponsored by: Citrix Online
Date: May 2008 |
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SSPA's Six Top Support Issues that Keep Execs Awake at Night
Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more
Sponsored by: Citrix Online
Date: July 2007 |
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ITIL V3 and the PMBOK - Distinct but Complementary
The Project Management Body of Knowledge (PMBOK®) is the quintessential project management methodology in the North American marketplace - the PMBOK®, from the Project management...
Sponsored by: Global Knowledge
Date: August 2008 |
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Business Service Management: What It Is and Why You Should Care
Business Service Management (BSM) is a relatively new term in the IT management community but it has already become a buzzword. This white paper explains...
Sponsored by: Global Knowledge
Date: August 2008 |
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Balancing Customer Intimacy with Self-Sufficiency
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This...
Sponsored by: Citrix Online
Date: December 2008 |
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Driving IT Help Desk Efficiency with Customer-Centric Remote Support
The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues,...
Sponsored by: Citrix Online
Date: October 2008 |
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Put ITIL best practices to work for your business
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize...
Sponsored by: IBM
Date: July 2007 |
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Tough Love: When IT Security Hurts Your Business
As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley, some security departments find themselves at odds with IT and the business....
Sponsored by: Global Knowledge
Date: May 2009 |
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Work smarter to remain competitive and keep up with customer demands
This webcast, "Untangle Your Connectivity Infrastructure — Free Up Your Cost," shows how IBM SOA solutions and IBM WebSphere® untangle costly and debilitating complexities associated...
Sponsored by: IBM
Date: July 2009 |
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Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer...
Sponsored by: Microsoft
Date: April 2008 |
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Enabling the Windows Optimized Desktop through Windows 7 Enterprise and Windows Server 2008 R2
There is more pressure than ever on information technology (IT) departments to deliver business value, despite the challenges of shrinking budgets, rapidly changing technologies, and...
Sponsored by: Dell
Date: September 2009 |
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Turbulent times call for an agile application foundation.
Does your IT change as fast as the market? A service-oriented architecture (SOA) provides a foundation that enables agility and aligns IT to business goals....
Sponsored by: IBM
Date: October 2009 |
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IBM Smart SOA approach in action: Application Foundation Demo.
This demo shows how the IBM® Smart SOA™ application foundation helped JK Enterprises as their business expanded. You'll see how IBM helped them improve their...
Sponsored by: IBM
Date: October 2009 |
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ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from...
Sponsored by: KACE
Date: September 2009 |
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From Trust to Process: Closing the Risk Gap in Privileged Access Control
In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move...
Sponsored by: BeyondTrust
Date: October 2009 |
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Customer Case Study: A L Filters
Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated...
Sponsored by: Dell EqualLogic
Date: November 2009 |
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Get Serious About SOA Governance: A Five-Step Action Plan for Architects
Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased...
Sponsored by: Oracle
Date: August 2008 |
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ABN AMRO Asset Management Banks on IT Service Management ABN AMRO Asset Management is one of the world's leading asset managers, looking after more than 175 billion euros (108 billion pounds sterling) from more... Company: Axios Systems | Axios Systems |
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The Peregrine Evolution Model for Service Management
Peregrine has designed the Evolution Model for Asset and Service Management by leveraging a variety of sources. The model incorporates industry analyst research, industry standards...
Company: Peregrine Systems
Date: May 2004 |
Peregrine Systems |
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Managing Service Level Agreements
As corporate IT departments are increasingly taking on the role of an internal service provider, they are being required to report on a new set...
Company: Empirix
Date: September 2003 |
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Service Level Management: Mastering Concepts & Strategies
Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) can be among the most...
Company: Better Management.com
Date: August 2009 |
Better Management.com |
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Asia-Pacific: Negotiating a Service Level Agreement This webcast will provide an overview on what should be included in a good SLA, work with clients to create an effective SLA, how SLAs... Company: Better Management.com | Better Management.com |
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Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer In this webcast, Gene Kim and Kevin Behr will share the three years of research they have done, spanning hundreds of organizations. They will provide... Company: Better Management.com | Better Management.com |
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Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs) Basic to any Service Level Agreement (SLA) is the requirement to, actually measure the level of service that is being delivered. However, there are hundreds,... Company: Better Management.com | Better Management.com |
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