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White Paper Cloud Computing— Latest Buzzword or a Glimpse of the Future? Go beyond all the hype and decide for yourself whether cloud computing is truly a game changer or just another technology fad.

Tags: Cloud Computing, Hardware, Virtualization

Sponsored by: Google
Date: September 2009
Google
Webcast Live Webcast: Deliver Continuous Data Protection Learn how to best protect your organization with these new options for delivering continuous data protection and high application availability.

Tags: CA ARCserve, Continuous Data Protection, Webcast

Sponsored by: ARCserve
Date: October 2009
ARCserve
White Paper Achieving Efficient Governance Risk and Compliance through Process and Automation Discover how today's automated GRC solutions can provide you with a low-risk, high-impact approach to gaining control over regulatory compliance.

Tags: Automation, Compliance, Epicor Software Corp.

Sponsored by: Epicor Software
Date: October 2009
Epicor Software
Webcast Key Strategies for Service Management Success in Today's Economic Environment Learn proven methods to realize quick ROI and manage continuous improvements, consolidation, and more effective processes in your organization.

Tags: Environment, It Services, Numara Software Inc., Service Management, Strategy

Sponsored by: Numara Software
Date: September 2009
Numara Software
White Paper Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges What essential experience and skill sets must you be looking for when staffing your IT department? Industry leaders share their insights.

Tags: Information Technology, Management, SkillSoft, Strategy

Sponsored by: SkillSoft
Date: January 2009
SkillSoft
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White Paper Harnessing the Power of ITIL ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent...

Tags: Business Operations, Information Technology, It Services, ITIL, Management

Sponsored by: SkillSoft
Date: April 2008
SkillSoft
White Paper Leveraging IT Innovation: Releasing Business Potential Through the Creative Use of IT When it comes to describing a highly-functional IT department's best attributes, "creativity" may not necessarily come to mind. Yet, innovating new technologies and applying existing...

Tags: Information Technology, Innovation, Leadership, Management, SkillSoft

Sponsored by: SkillSoft
Date: November 2007
SkillSoft
White Paper The Art of Lean Thinking: Influencing the IT Culture Today, an IT department has many reasons for adopting "lean" practices; saving costs is only the most obvious. Other objectives are to reduce time to...

Tags: Information Technology, Management, Strategy, Team

Sponsored by: SkillSoft
Date: September 2008
SkillSoft
White Paper Rack Powering Options for High Density Alternatives for providing electrical power to high density racks in Data Centers and Network Rooms are explained and compared. Issues addressed include quantity of feeds,...

Tags: American Power Conversion Corp., Data Centers, Data Management, Hardware, High-density

Sponsored by: American Power Conversion (APC)
Date: October 2006
American Power Conversion (APC)
Webcast Key Strategies for Service Management Success in Today's Economic Environment Attaining service management success in today's global, economic environment is possible. Join industry experts from featured analyst firm, Gartner, Inc., and thought leaders from Numara...

Tags: Environment, It Services, Numara Software Inc., Service Management, Strategy

Sponsored by: Numara Software
Date: September 2009
Numara Software
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White Paper Automatic Service Migration in WebLogic Server WebLogic Server offers messaging, transaction, and other system services to facilitate building enterprise grade applications. Previous releases of Oracle WebLogic Server provided support for administrators...

Tags: Application Servers, Servers, Oracle Corp., Migration, Middleware

Sponsored by: Oracle
Date: July 2008
Oracle
White Paper Do More for Less: Build a Cost-Effective, Optimized IT Infrastructure With pressures mounting both to keep IT infrastructures running optimally and to reduce costs, IT optimization promises to relieve companies struggling to meet both goals....

Tags: Information Technology, IT Infrastructure, Management, Strategy

Sponsored by: IBM
Date: July 2009
IBM
White Paper Flexible IT contains costs, boosts efficiency Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to...

Tags: IBM Corp., Information Technology, Management, Strategy

Sponsored by: IBM
Date: October 2009
IBM
White Paper Social CRM Comes of Age Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer...

Tags: Advertising & Promotion, Construction, CRM, Customer, Customer Relationship Management (CRM)

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper BPM and SOA: Better Together SOA standards, such as Web Services, make information resources and task automation applications available yet loosely integrated for process designers to use and reuse at...

Tags: BPM, Strategy, Software, SOA, Service-Oriented Architecture (SOA)

Sponsored by: IBM
Date: October 2009
IBM
White Paper Improving IT service delivery through an integrated approach to software asset management white paper This white paper describes the challenges of managing software rights in increasingly complex environments and discusses how SAM can make the entire process more efficient....

Tags: Asset, Asset Management, Business Operations, IBM Corp., Information Technology

Sponsored by: IBM
Date: October 2009
IBM
White Paper ITIL: What It Is and Why You Should Care ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest...

Tags: Business Operations, Global Knowledge, It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: August 2005
Global Knowledge
White Paper ITIL Version 3.0 -- What It Means to You A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry....

Tags: Business Operations, Global Knowledge, It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: April 2006
Global Knowledge
White Paper Increase IT flexibility with IBM WebSphere ESB software This executive brief describes two major IBM initiatives that directly affect the way businesses can use their IT resources to their best advantage. It discusses...

Tags: Enterprise Service Bus, Strategy, Software, Service-Oriented Architecture (SOA), Middleware

Sponsored by: IBM
Date: December 2005
IBM
White Paper Implementing ITIL Using the PMBOK in Four Repeatable Steps This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It...

Tags: Business Operations, Global Knowledge, It Services, ITIL, PMBOK

Sponsored by: Global Knowledge
Date: September 2006
Global Knowledge
White Paper The new face of IT service management In today's business climate, IT organizations need to demonstrate their ability to add value. This white paper from Macehiter Ward-Dutton — an IT advisory firm...

Tags: Business Development, Information Technology, IT Service Management, Management, Strategy

Sponsored by: IBM
Date: April 2007
IBM
Webcast Forrester Best Practices: Improve IT Service Delivery and Support Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend...

Tags: Best Practice, Forrester Research Inc., Information Technology, IT Help Desk, Management

Sponsored by: Citrix Online
Date: May 2008
Citrix Online
White Paper SSPA's Six Top Support Issues that Keep Execs Awake at Night Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more

Tags: Citrix Systems Inc., SSPA

Sponsored by: Citrix Online
Date: July 2007
Citrix Online
White Paper ITIL V3 and the PMBOK - Distinct but Complementary The Project Management Body of Knowledge (PMBOK®) is the quintessential project management methodology in the North American marketplace - the PMBOK®, from the Project management...

Tags: Business Operations, Strategy, Quality, Project Management, Process Improvement

Sponsored by: Global Knowledge
Date: August 2008
Global Knowledge
White Paper Business Service Management: What It Is and Why You Should Care Business Service Management (BSM) is a relatively new term in the IT management community but it has already become a buzzword. This white paper explains...

Tags: Business Service, Business Service Management

Sponsored by: Global Knowledge
Date: August 2008
Global Knowledge
White Paper Balancing Customer Intimacy with Self-Sufficiency Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This...

Tags: Citrix Systems Inc., Management, Self-service, Strategy

Sponsored by: Citrix Online
Date: December 2008
Citrix Online
White Paper Driving IT Help Desk Efficiency with Customer-Centric Remote Support The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues,...

Tags: Citrix Systems Inc., Information Technology, Remote Administration, Remote Support

Sponsored by: Citrix Online
Date: October 2008
Citrix Online
White Paper Put ITIL best practices to work for your business What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize...

Tags: Best Practice, Business Operations, It Services, ITIL, Process Improvement

Sponsored by: IBM
Date: July 2007
IBM
White Paper Tough Love: When IT Security Hurts Your Business As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley, some security departments find themselves at odds with IT and the business....

Tags: Global Knowledge, Information Technology, IT Security, It Services, ITIL

Sponsored by: Global Knowledge
Date: May 2009
Global Knowledge
Webcast Work smarter to remain competitive and keep up with customer demands This webcast, "Untangle Your Connectivity Infrastructure — Free Up Your Cost," shows how IBM SOA solutions and IBM WebSphere® untangle costly and debilitating complexities associated...

Tags: Application Servers, Enterprise Software, IBM Corp., Middleware, Service-Oriented Architecture (SOA)

Sponsored by: IBM
Date: July 2009
IBM
White Paper Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer...

Tags: Business Intelligence, CRM, CRM Solution, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft
Date: April 2008
Microsoft
White Paper Enabling the Windows Optimized Desktop through Windows 7 Enterprise and Windows Server 2008 R2 There is more pressure than ever on information technology (IT) departments to deliver business value, despite the challenges of shrinking budgets, rapidly changing technologies, and...

Tags: Dell Computer Corp., Software, Security, Operating Systems, Microsoft Windows Server 2008

Sponsored by: Dell
Date: September 2009
Dell
Download Turbulent times call for an agile application foundation. Does your IT change as fast as the market? A service-oriented architecture (SOA) provides a foundation that enables agility and aligns IT to business goals....

Tags: Enterprise Software, Strategy, Software, SOA, Service-Oriented Architecture (SOA)

Sponsored by: IBM
Date: October 2009
IBM
Download IBM Smart SOA approach in action: Application Foundation Demo. This demo shows how the IBM® Smart SOA™ application foundation helped JK Enterprises as their business expanded. You'll see how IBM helped them improve their...

Tags: Enterprise Software, Software, SOA, Service-Oriented Architecture (SOA), Roi/Tco

Sponsored by: IBM
Date: October 2009
IBM
White Paper ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from...

Tags: Business Operations, Information Technology, It Services, ITIL, Kace

Sponsored by: KACE
Date: September 2009
KACE
White Paper From Trust to Process: Closing the Risk Gap in Privileged Access Control In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move...

Tags: Access Control, BeyondTrust, Human Resources, Policies And Procedures, Regulatory Compliance

Sponsored by: BeyondTrust
Date: October 2009
BeyondTrust
White Paper Customer Case Study:  A L Filters Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated...

Tags: Dell Computer Corp., Dell EqualLogic, Information Technology, Management, Strategy

Sponsored by: Dell EqualLogic
Date: November 2009
Dell EqualLogic
White Paper Get Serious About SOA Governance: A Five-Step Action Plan for Architects Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased...

Tags: Enterprise Software, Middleware, Service-Oriented Architecture (SOA), SOA, SOA Governance

Sponsored by: Oracle
Date: August 2008
Oracle
Case Study ABN AMRO Asset Management Banks on IT Service Management ABN AMRO Asset Management is one of the world's leading asset managers, looking after more than 175 billion euros (108 billion pounds sterling) from more...

Tags: ABN AMRO, Operational Planning, ITIL, It Services, It service Management

Company: Axios Systems
Axios Systems
White Paper The Peregrine Evolution Model for Service Management Peregrine has designed the Evolution Model for Asset and Service Management by leveraging a variety of sources. The model incorporates industry analyst research, industry standards...

Tags: It Services, ITIL, Peregrine Systems Inc., Service Management

Company: Peregrine Systems
Date: May 2004
Peregrine Systems
White Paper Managing Service Level Agreements As corporate IT departments are increasingly taking on the role of an internal service provider, they are being required to report on a new set...

Tags: Business Services, Empirix Inc., It Operations, It service Management, Service Level Management

Company: Empirix
Date: September 2003
Empirix
Webcast Service Level Management: Mastering Concepts & Strategies Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) can be among the most...

Tags: Better Management.com, It Operations, It service Management, Service Desk, Service Level Management

Company: Better Management.com
Date: August 2009
Better Management.com
Webcast Asia-Pacific: Negotiating a Service Level Agreement This webcast will provide an overview on what should be included in a good SLA, work with clients to create an effective SLA, how SLAs...

Tags: Better Management.com, It Operations, It service Management, Service Level Management, SLA

Company: Better Management.com
Better Management.com
Webcast Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer In this webcast, Gene Kim and Kevin Behr will share the three years of research they have done, spanning hundreds of organizations. They will provide...

Tags: Better Management.com, Service Management, Service Level Management, Metrics, Management

Company: Better Management.com
Better Management.com
Webcast Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs) Basic to any Service Level Agreement (SLA) is the requirement to, actually measure the level of service that is being delivered. However, there are hundreds,...

Tags: Better Management.com, It Operations, It service Management, Service Level Management, Service Management

Company: Better Management.com
Better Management.com

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