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Windows Phones and Unified Communications
Gain a more solid understanding of UC, why it’s essential for your business today, and what makes Windows phones ideal for secure UC environments.
Sponsored by: Microsoft
Date: November 2009 |
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Yankee Group: Software as a Service Dramatically Improves CRM Success
See how to buck the CRM failure rate with a clear understanding of how new on-demand services and technologies can help overcome user reluctance and...
Sponsored by: Oracle
Date: February 2008 |
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CRM Your Salespeople Will Love
Learn about a customer relationship management (CRM) offering that boasts documented successes and fosters high user adoption rates. (Oracle)
Sponsored by: Oracle
Date: August 2007 |
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IBM WebSphere Portal for z/OS taps into System z, Web 2.0: Executive update
See how to lower costs and extract value faster with more responsive, interactive and intuitive business applications from WebSphere Portal Version 6.1.
Sponsored by: IBM
Date: December 2008 |
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Seven Tips for Profiting from Lean Times with CRM
Competitors distracted by today's economy? Seize the opportunity to streamline and turbo-charge your sales process with a best-in-class CRM solution.
Sponsored by: Oracle
Date: January 2009 |
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- Showing items 41-80 of 1337
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Improving Sales Productivity: An Opportunity for Sales and IT Leadership
The focus of this white paper discusses key factors in sales team productivity, including what helps improve efficiency (increasing selling time) and effectiveness (getting better...
Sponsored by: Microsoft
Date: April 2008 |
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Peppers & Rogers - Sales and Marketing: The New Power Couple
This session features Martha Rogers of Peppers & Rogers, who speaks about the trends, best practices, and competitive advantages of the customer-centric enterprise.
Sponsored by: Microsoft
Date: December 2008 |
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Dynamics Collaborative Contact Center Demo
Optimize communications with Microsoft Dynamics® and the Collaborative Contact Center.
Sponsored by: Microsoft
Date: August 2009 |
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Microsoft Dynamics CRM - High 5 Sportswear Case Study
High 5 Sportswear is an athletic apparel distributor based in the Pacific NW that faces the challenge of customer service reps having to blindly make...
Sponsored by: Microsoft
Date: May 2008 |
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Dynamics CRM Online High Five Sportswear Webcast
For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management...
Sponsored by: Microsoft
Date: August 2008 |
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Business Success - Microsoft Dynamics CRM Online Customer Showcase
Read the following stories to see how businesses have achieved consistent and measureable improvement in their everydaybusiness processes in marketing, sales and customer service through...
Sponsored by: Microsoft
Date: December 2008 |
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Microsoft Dynamics CRM Scalability Benchmark Executive Summary
Download the Executive Summary to learn more about how Microsoft Dynamics CRM delivered a new CRM industry scalability benchmark record and redefined the price-performance equation...
Sponsored by: Microsoft
Date: June 2009 |
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Optimizing and Maintaining Microsoft Dynamics CRM 4.0
This white paper details techniques, considerations, and best practices for optimizing and maintaining the performance of Microsoft Dynamics CRM 4.0 implementations.
Sponsored by: Microsoft
Date: June 2009 |
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Developing ISV Applications using Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM supports a wide range of business applications with the essentials required for building, delivering, and maintaining these applications in a multi-tenant SaaS...
Sponsored by: Microsoft
Date: May 2008 |
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CRM and Social Networking: Engaging the Social Customer
Used effectively, social networking sites can enable marketing professionals, salespeople, and customer service agents to develop meaningful relationships with customers in new ways. But the...
Sponsored by: Microsoft
Date: July 2009 |
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Forrester Best Practices: Improve IT Service Delivery and Support
Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend...
Sponsored by: Citrix Online
Date: May 2008 |
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SSPA's Six Top Support Issues that Keep Execs Awake at Night
Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more
Sponsored by: Citrix Online
Date: July 2007 |
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Balancing Customer Intimacy with Self-Sufficiency
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This...
Sponsored by: Citrix Online
Date: December 2008 |
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Driving IT Help Desk Efficiency with Customer-Centric Remote Support
The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues,...
Sponsored by: Citrix Online
Date: October 2008 |
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Streamline Your Business with Innovative Tools
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost...
Sponsored by: Citrix Online
Date: February 2009 |
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Defining the Great Customer Experience
Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for...
Sponsored by: Citrix Online
Date: January 2009 |
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Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the...
Sponsored by: Citrix Online
Date: October 2009 |
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Using the Six Laws of Persuasion in Negotiations
This On-Demand Web Seminar will teach you how to be more successful in negotiations. By mastering the persuasion process, you'll be able to deliberately...
Sponsored by: Global Knowledge
Date: May 2008 |
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Applying Knowledge Management to Project Management
Knowledge Management is a growing, interdisciplinary field that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper...
Sponsored by: Global Knowledge
Date: June 2009 |
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Plain Talk about Training Payment Options
You know you need training; the trick today is how to pay for it and work it into your demanding schedule. Staffing and budgets...
Sponsored by: Global Knowledge
Date: September 2009 |
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Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns....
Sponsored by: Pitney Bowes Insight
Date: November 2009 |
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Microsoft Online Services Business Value
This white paper describes the value of world-class, on-demand services that are provided by an industry leader, includes example cost savings for a typical deployment,...
Sponsored by: Microsoft
Date: June 2009 |
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Business Productivity Online Suite - Highly Secure and Reliable Cloud Services
Learn about fully hosted productivity tools in the cloud with Microsoft® Business Productivity Online Suite (BPOS). With real time communication and collaboration tools, including, instant...
Sponsored by: Microsoft
Date: November 2009 |
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and...
Sponsored by: NTRglobal
Date: November 2006 |
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Culver's Improves Operations With Microsoft Business Intelligence Solution
Culver Franchising Systems, Inc. (CFSI) owns eight Culver's restaurants and franchises 373 others. Getting information to make decisions involved highly manual reporting processes that bogged...
Sponsored by: Microsoft
Date: September 2009 |
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Who are my best customers?
You want to know more about all your customers—from the best to the worst. That's because planning and implementing successful, cost-effective strategies for every customer...
Sponsored by: SPSS
Date: January 2004 |
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Triumphing Over the Information Maze
Collecting information has never been a problem for companies. But assembling it in a meaningful way so employees can act on it has. Fortunately, new...
Sponsored by: Microsoft
Date: October 2008 |
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Business Productivity with Microsoft Online Services
In today's competitive global market, businesses need technology that enables flexibility and cost-effectively adds value to their organization. Internet-based hosted services provide a way to...
Sponsored by: Microsoft
Date: January 2009 |
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Selection Criteria for Remote Support Tools
Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support...
Sponsored by: NTRglobal
Date: October 2009 |
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ONE Oracle News for Midsize Organizations - Issue 05
In this issue of ONE, we look at how the combination of insight and effective customer-facing processes can help you outshine your competitors and impress...
Sponsored by: Oracle
Date: September 2009 |
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Oracle Business Brief - Keeping hold of your customers, especially in tough economic conditions
You know as much as anyone about the challenges faced by midsize organizations. There are always competitors with deeper pockets, customers demanding more for...
Sponsored by: Oracle
Date: September 2009 |
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The Top 5 Challenges in Processing Customer Orders
View this on-demand webcast and gain insight into solving key order processing problems that affect customer service: Lack of visibility to track workflow, manage workload...
Sponsored by: Esker
Date: February 2009 |
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The Need for Profitability & Cost Management
As indirect costs rise and economic pressures increase, the need for profitability and cost management (PCM) also grows. Read this white paper to find out...
Sponsored by: Oracle
Date: September 2008 |
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CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects Enterprise XI
Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them...
Sponsored by: SAP
Date: January 2007 |
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9 Management Practices for Exceptional Webinars
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process...
Sponsored by: Citrix Online
Date: October 2009 |
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Promoting Growth through Incentive Compensation Management
Efforts to motivate behavior in a complex business environment lead to complex sales compensation plans. While many of these plans have met success, some well-intentioned...
Sponsored by: Varicent
Date: October 2009 |
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Sales Compensation & Performance Management 2009 Survey Results and Analysis
Based on 1000+ companies, the CSO Insights' 2009 Sales Compensation & Performance Management Report provides summaries of what strategies and tactics companies are employing. The...
Sponsored by: Varicent
Date: October 2009 |
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Strategies for Developing a Highly Collaborative Support Environment
Web collaboration has emerged from the economic ashes of 2009 as a bright new support tool with a compelling ROI. It's no wonder: Web collaboration...
Sponsored by: Citrix Online
Date: August 2009 |
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Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service...
Sponsored by: SkillSoft
Date: January 2008 |
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The Process of Customer Satisfaction The nature of the call centre business entails a fair degree of customer interaction, it is for this purpose that the performance of call centres... Company: CallCare Consulting | CallCare Consulting |
- Showing items 41-80 of 1337
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You know as much as anyone about the challenges faced by midsize organizations. How can you sharpen your competitive edge? Read this white paper to learn how Oracle can help you.
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