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Developing a Sustainable IT Compliance Program
Top compliance attorneys share their insights on creating a robust compliance program thatÂ’s sensitive to an ever-changing legislative environment.
Sponsored by: SkillSoft
Date: February 2008 |
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Extending Reach and Ensuring Effectiveness of Leadership Development: The Role of Technology-Based Learning
Read this paper to see how technology-based learning approaches such as online courses, books, and video programs can be used effectively to develop Leadership in...
Sponsored by: SkillSoft
Date: August 2007 |
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Google Apps 2nd Wind ROI Case Study
Read how one specialty retailer achieved an ROI of 837 percent and a 1-month payback by replacing Microsoft Exchange with Google Apps.
Sponsored by: Google
Date: September 2009 |
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Resource Guide: 10 Tech Skills You Should Develop Over the Next Five Years
Where will you and your job be in 5 years? Take a look at the top skills you need to start developing now to keep...
Sponsored by: TechRepublic
Date: August 2008 |
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Should Your Email Live In The Cloud? A Comparative Cost Analysis
Upgrading, switching, or adding email users? Take time to calculate your fully loaded on-premise costs and compare them to cloud-based alternatives.
Sponsored by: Google
Date: September 2009 |
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Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service...
Sponsored by: SkillSoft
Date: January 2008 |
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MCITP: Enterprise Support Technician Boot Camp
View Available Dates and LocationsThis Boot Camp provides the opportunity for IT professionals new to Vista toobtain Microsoft Certified Technology Specialist (MCTS): Windows Vista,Configuration certification...
Sponsored by: Global Knowledge
Date: January 2008 |
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The Top 5 Challenges in Processing Customer Orders
View this on-demand webcast and gain insight into solving key order processing problems that affect customer service: Lack of visibility to track workflow, manage workload...
Sponsored by: Esker
Date: February 2009 |
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Who are my best customers?
You want to know more about all your customers—from the best to the worst. That's because planning and implementing successful, cost-effective strategies for every customer...
Sponsored by: SPSS
Date: January 2004 |
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CRM Your Salespeople Will Love
CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in...
Sponsored by: Oracle
Date: August 2007 |
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Yankee Group: Software as a Service Dramatically Improves CRM Success
This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how...
Sponsored by: Oracle
Date: February 2008 |
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It's All About the Salesperson: Taking Advantage of Web 2.0
Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable...
Sponsored by: Oracle
Date: August 2008 |
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Best Practices in the Call Center: A Customer Touch-Point Methodology
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all...
Sponsored by: Oracle
Date: January 2009 |
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Social CRM Comes of Age
Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer...
Sponsored by: Oracle
Date: January 2009 |
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Create Enduring Customer Relationships
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a...
Sponsored by: Oracle
Date: January 2009 |
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Empowerment as a Growth Strategy
There is a strong technology element to employee empowerment. All levels of management and customer-facing employees need to be empowered to serve the company on...
Sponsored by: Oracle
Date: January 2009 |
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Diskeeper 2008 Multimedia Tour
The Diskeeper 2008 Multimedia Tour explains how file fragmentation impacts system performance and how you can determine the level of fragmentation that exists within your...
Sponsored by: Diskeeper
Date: January 2008 |
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Microsoft Dynamics Customer Solution Case Study - Leading Financial Services Firm Implements New Software for Improved Client Service
Learn how Microsoft Dynamics GP Financial Management Software can help you improve purchasing, budgeting, invoicing, forecasting, and inventory management so you can improve the productivity...
Sponsored by: Microsoft
Date: July 2006 |
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Momentum Webcast: Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM (Level 100)
The growth of any business depends on creating a lasting positive impression and earning a customer's loyalty when closing a sale or resolving a customer's...
Sponsored by: Microsoft
Date: April 2007 |
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Momentum Webcast: Drive Real-World Business Processes With Microsoft Dynamics CRM (Level 100)
As the business landscape evolves, the traditional way people work together-in the office or in the field-looks very different today than it did just a...
Sponsored by: Microsoft
Date: April 2007 |
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Microsoft Dynamics Webcast: Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting (Level 100)
Diversified enterprises often need tailored customer relationship management (CRM) solutions to reflect the sales processes in different lines of business (LOBs). However, consolidated pipeline forecasting...
Sponsored by: Microsoft
Date: June 2007 |
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Momentum Webcast: Drive Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit (Level 100)
In years past, companies competed by being mostly product-centric. They organized their processes and resources based on the products and the systems that supported those...
Sponsored by: Microsoft
Date: September 2007 |
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Forrester Best Practices: Improve IT Service Delivery and Support
Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend...
Sponsored by: Citrix Online
Date: May 2008 |
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Using the Six Laws of Persuasion in Negotiations
This On-Demand Web Seminar will teach you how to be more successful in negotiations. By mastering the persuasion process, you'll be able to deliberately...
Sponsored by: Global Knowledge
Date: May 2008 |
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SSPA's Six Top Support Issues that Keep Execs Awake at Night
Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more
Sponsored by: Citrix Online
Date: July 2007 |
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Microsoft Dynamics CRM Online - The Norris Group Case Study
At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New...
Sponsored by: Microsoft
Date: April 2008 |
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Microsoft Dynamics CRM Online - The Linc Group Case Study
The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a...
Sponsored by: Microsoft
Date: April 2008 |
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Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study
ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the...
Sponsored by: Microsoft
Date: May 2008 |
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Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study
1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company...
Sponsored by: Microsoft
Date: April 2008 |
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With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. Employees at 22 locations serve the needs of residential, commercial, and industrial contractors....
Sponsored by: Microsoft
Date: April 2008 |
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Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction
When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized...
Sponsored by: Microsoft
Date: April 2008 |
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Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent
For Devine Capital, the executive-level candidates with whom employees interact have high expectations. In turn, this drives the need to capture and use very detailed...
Sponsored by: Microsoft
Date: April 2008 |
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Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage
As an executive-search consultancy, Lure Executive Services seeks to deliver high value. Employees interview client companies to learn about their businesses and goals. They also...
Sponsored by: Microsoft
Date: April 2008 |
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Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created...
Sponsored by: Microsoft
Date: April 2008 |
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Microsoft Dynamics Webcast: Take Relationship Management to a New Level With Microsoft Dynamics CRM (Level 100)
Join Microsoft Dynamics® CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to...
Sponsored by: Microsoft
Date: June 2008 |
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and...
Sponsored by: NTRglobal
Date: November 2006 |
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Show Business Company Targets Key Data for Both Starring, Supporting Roles
The Rogers & Hammerstein Organization (R&H) manages and administers musical theatrical licensing rights for the heirs of Richard Rogers, Oscar Hammerstein II, and many other...
Sponsored by: Microsoft
Date: August 2008 |
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Culver's Improves Operations With Microsoft Business Intelligence Solution
Culver Franchising Systems, Inc. (CFSI) owns eight Culver's restaurants and franchises 373 others. Getting information to make decisions involved highly manual reporting processes that bogged...
Sponsored by: Microsoft
Date: September 2009 |
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Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM (Level 100)
Join this webcast to learn that Microsoft Dynamics® CRM 4.0 is a fully integrated customer relationship management (CRM) system, which gives you the capability to...
Sponsored by: Microsoft
Date: September 2008 |
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Balancing Customer Intimacy with Self-Sufficiency
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This...
Sponsored by: Citrix Online
Date: December 2008 |
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Driving IT Help Desk Efficiency with Customer-Centric Remote Support
The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues,...
Sponsored by: Citrix Online
Date: October 2008 |
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Microsoft Labcast On-Demand: Dynamics CRM 4.0
Microsoft Dynamics© CRM 4.0 is a fully integrated customer relationship management (CRM) system that enables you to quickly and easily create and maintain a clear...
Sponsored by: Microsoft
Date: July 2008 |
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Switching From Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model
To support its shift to a global enterprise model, real estate giant Jones Lang LaSalle recently began to unify its approach to customer relationship management...
Sponsored by: Microsoft
Date: July 2008 |
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Streamline Your Business with Innovative Tools
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost...
Sponsored by: Citrix Online
Date: February 2009 |
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Defining the Great Customer Experience
Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for...
Sponsored by: Citrix Online
Date: January 2009 |
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- Showing items 1-40 of 1349
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