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Yankee Group: Exploring the Benefits of 3G Wireless Integrated into Business-Class Routers
Read this Yankee Group white paper to gain insight into leveraging high-speed 3G wireless integrated into business-class routers to maximize your infrastructure investmen...
Sponsored by: Sprint
Date: August 2007 |
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Building the Virtualized Enterprise with VMware Infrastructure
Today, IT organizations that want to give their enterprises a sustainable competitive advantage need to:
Reduce infrastructure costs through more efficient use...
Sponsored by: VMware
Date: April 2008 |
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Top Ten Considerations for Choosing a Server Virtualization Technology
This Parallels white paper is a valuable decision-support resource that offers guidance for evaluating competing server virtualization solutions. It opens with a review o...
Sponsored by: Parallels
Date: January 2008 |
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Extending Reach and Ensuring Effectiveness of Leadership Development: The Role of Technology-Based Learning
Leadership is an important element of organizational success. So, it is not surprising that many companies look for ways to extend the benefits of leadership development ...
Sponsored by: SkillSoft
Date: August 2007 |
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Advanced Virtualization and Workload Management on Itanium 2-Based Servers
Virtualization and workload management are essential technologies for maximizing scalability, availability and value on high-end computing systems, and Itanium 2-based se...
Sponsored by: Parallels (formerly SWsoft)
Date: June 2007 |
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Talent Supply Chain Management: An Alarming Look at the Mismatch Between Talent Strategies, Processes, and Corporate Objectives
A recent independent survey of over 250 professional services firms has uncovered the impact of these realities on the service-oriented firm. These findings highlight sig...
Sponsored by: SAP
Date: July 2007 |
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The Challenge to Achieve Perfect Order Management
This SAP white paper explains why customer-centric, end-to-end order management is crucial to business success. It outlines the various points at which the order process ...
Sponsored by: SAP
Date: June 2006 |
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Real-time Remote Workforce Enablement
Cox Communications was looking for a way to deploy and manage the IT requirements of its decentralized customer support team comprised of over a hundred people. With only...
Sponsored by: Parallels
Date: January 2008 |
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Are Your Products Open or Closed? How to Respond to the New Openness
Companies in many industries are struggling to determine how best to deal with the power that social computing gives their customers as an open forum to share how they fe...
Sponsored by: Optaros
Date: February 2008 |
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Hosted CRM Vendor Comparison Guide
Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...
Sponsored by: Inside CRM
Date: January 2007 |
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Improving Service Levels Through Transaction Visibility
Identifying the root cause of a performance bottleneck or other service problem can be a painstaking task, especially when done through the process of trial-and-error. A ...
Sponsored by: Confio Software
Date: September 2005 |
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Diskeeper 2008 Multimedia Tour
The Diskeeper 2008 Multimedia Tour explains how file fragmentation impacts system performance and how you can determine the level of fragmentation that exists within your...
Sponsored by: Diskeeper
Date: January 2008 |
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Reduce IT Costs and Complexity with Effective Application Problem Management
Most business processes are automated by software applications. As the software applications become indispensable, you may think they would become more dependable. Discov...
Sponsored by: BMC Software
Date: November 2006 |
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Live Webcast: Optimizing Online Customer Interactions
There was a time when a simple check-the-box approach to online sales and service was enough to satisfy a consumer-driven Internet audience -- but those days are over. Wi...
Sponsored by: BNET
Date: May 2008 |
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Using the Six Laws of Persuasion in Negotiations
This On-Demand Web Seminar will teach you how to be more successful in negotiations. By mastering the persuasion process, you'll be able to deliberately create the attit...
Sponsored by: Global Knowledge
Date: May 2008 |
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Yankee Group: Software as a Service Dramatically Improves CRM Success
This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services a...
Sponsored by: Oracle
Date: February 2008 |
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Best Practices for At-Home Agents
What is your mental image of a work-at-home agent? Is it of a smiling, professional agent diligently serving customers? Or do you see a pajama-clad loafer muting "Oprah!"...
Sponsored by: Avaya
Date: February 2008 |
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Discover the Convenience of Remote Deposit Solutions from IBM
The IBM Remote Deposit eKit is a must-read for financial institutions like banks and credit unions. You'll gain insight on the latest remote deposit capture (RDC) technol...
Sponsored by: IBM
Date: January 2008 |
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Find out how to "Wow" the customer while managing costs
Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? ...
Sponsored by: IBM
Date: January 2008 |
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Supporting Users Running Microsoft Windows XP Desktop Operating Systems and Applications
Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...
Sponsored by: Global Knowledge
Date: January 2008 |
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MCITP: Enterprise Support Technician Boot Camp
Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...
Sponsored by: Global Knowledge
Date: January 2008 |
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Successful Workplace Communication
Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...
Sponsored by: Global Knowledge
Date: January 2008 |
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Effective Technical Communication
Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...
Sponsored by: Global Knowledge
Date: January 2008 |
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Contact Center Costs: The Case for Telecommuting Agents
In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs. This paper looks at how establishing a te...
Sponsored by: Avaya
Date: January 2008 |
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Interactive Digital Merchandising in Retail Banking
Read this paper for Avaya's exploration of retail banking trends and best practices in interactive digital merchandising and digital signage in an interview with Charles ...
Sponsored by: Avaya
Date: November 2007 |
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Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting
Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer exper...
Sponsored by: Avaya
Date: November 2007 |
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Essential Manager's Guide: Extraordinary Customer Service
What your customers think about your company is often a result of their experience when they contact you. Whether or not they remain customers is often a result of the qu...
Sponsored by: Avaya
Date: November 2007 |
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Document Process Automation for customer orders: A new performance perspective
The Document Process Automation (DPA) market covers solutions for reducing the use of paper in order management processes or in company communications.
This ID...
Sponsored by: Esker
Date: November 2007 |
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CRM Your Salespeople Will Love
This white paper provides a brief overview of documented CRM successes to indicate why it's so important, discusses CRM adoption problems in general, then presents a deta...
Sponsored by: Oracle
Date: August 2007 |
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Empowering Greater Branch Productivity with Distributed Communications
The branch office is undergoing a transformation for many companies. In organizations in verticals such as retail and financial services, branch strategies are critical t...
Sponsored by: Avaya
Date: May 2007 |
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Hearing a New Voice in Banking: The Branch Gets Personal
This Avaya white paper explains how "Intelligent Communications" enables today's banks to:
Generate more revenue
Improve employee productivity
...
Sponsored by: Avaya
Date: April 2007 |
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Accelerate Sales Velocity
Inconsistent sales processes. Inaccessibility to the right information. Low sales productivity. Inaccurate sales forecasts. These are a few of the many symptoms of poor p...
Sponsored by: Oracle
Date: April 2007 |
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The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Center and Across the Enterprise
Service-oriented architecture and session initiation protocol are revolutionary technologies that promise to transform communications. Many enterprises have begun deployi...
Sponsored by: Avaya
Date: March 2007 |
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The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model
Read this review of the Avaya Voice Portal and Dialog Designer solution architecture. See how this helps IT meet three simultaneous challenges today: driving an adaptabl...
Sponsored by: Avaya
Date: February 2007 |
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Roadmap for Implementing a Multi-site IP Contact Center
Implementing a multi-site IP contact center requires the right technology, business processes and partner. Success depends upon a well-defined implementation roadmap that...
Sponsored by: Avaya
Date: February 2007 |
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Where insight and information technology come together: Combining clinical expertise and cutting-edge technology to transform healthcare
Healthcare systems around the world are being pushed to the breaking point. Costs are rising, quality is inconsistent and access to care in many countries is insufficient...
Sponsored by: IBM
Date: February 2007 |
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IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via your contact center. IP is a critical enabler for mult...
Sponsored by: Avaya
Date: December 2006 |
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IBM Institute for Business Value: Healthcare 2015: Win-win or lose-lose? A portrait and a path to successful transformation
Cost, quality, and access issues continue to plague our healthcare system. When these issues are combined with new drivers that fundamentally change the healthcare envir...
Sponsored by: IBM
Date: September 2006 |
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Buyer's guide: IBM customer experience solutions for midsize business
Customers are at the core of your business. To be competitive in today's marketplace, growing businesses must not only attract new customers but they must build customer ...
Sponsored by: IBM
Date: September 2006 |
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The Customer Focused Contact Center
Call it what you will - the contact center or call center, customer service, or 1-800 number is a critical area where the customers experience and attitude towards the co...
Sponsored by: IBM
Date: August 2006 |
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Microsoft Dynamics Customer Solution Case Study - Leading Financial Services Firm Implements New Software for Improved Client Service
Learn how Microsoft Dynamics GP Financial Management Software can help you improve purchasing, budgeting, invoicing, forecasting, and inventory management so you c...
Sponsored by: Microsoft
Date: July 2006 |
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CRM Done Right
To operate as a "customer focused enterprise", or CFE, corporations must apply innovative approaches and resources as they grow. The "CRM Done Right" framework offers a p...
Sponsored by: IBM
Date: April 2006 |
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Manage Your Operations for Greater Profitability with Retail Chain Manager for Microsoft Dynamics AX
Midsize retailers face the same inventory planning and control challenges as their larger competitors, though they typically do so with far fewer resources and less-devel...
Sponsored by: Microsoft
Date: January 2006 |
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Microsoft Dynamics CRM 3.0 Datasheet
Redefine customer relationships with the complete, affordable customer relationship management (CRM) solution for driving measurable success across all customer managemen...
Sponsored by: Microsoft
Date: January 2006 |
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The CMO's Strategic Agenda Benchmark Report
Marketing executives face a constant stream of business pressure. At the same time, customer expectations are increasing and customer satisfaction is becoming increasingl...
Sponsored by: IBM
Date: January 2006 |
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- Showing items 1-40 of 1309
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