On mySimon: The North Face Mountain Sneakers for Men
BNET Business Network:
BNET
TechRepublic
ZDNet
White Paper Developing a Sustainable IT Compliance Program Top compliance attorneys share their insights on creating a robust compliance program thatÂ’s sensitive to an ever-changing legislative environment.

Tags: Compliance, Environment, Information Technology, Management, SkillSoft

Sponsored by: SkillSoft
Date: February 2008
SkillSoft
White Paper Extending Reach and Ensuring Effectiveness of Leadership Development: The Role of Technology-Based Learning Read this paper to see how technology-based learning approaches such as online courses, books, and video programs can be used effectively to develop Leadership in...

Tags: Corporate Communications, Leadership, Leadership Development, Management, Marketing

Sponsored by: SkillSoft
Date: August 2007
SkillSoft
White Paper Google Apps 2nd Wind ROI Case Study Read how one specialty retailer achieved an ROI of 837 percent and a 1-month payback by replacing Microsoft Exchange with Google Apps.

Tags: Finance, Google Apps, Google Inc., Managerial Accounting, ROI

Sponsored by: Google
Date: September 2009
Google
White Paper Resource Guide: 10 Tech Skills You Should Develop Over the Next Five Years Where will you and your job be in 5 years? Take a look at the top skills you need to start developing now to keep...

Tags: Hardware, TechRepublic Inc., Tcp/Ip, Software, Skill

Sponsored by: TechRepublic
Date: August 2008
TechRepublic
White Paper Should Your Email Live In The Cloud? A Comparative Cost Analysis Upgrading, switching, or adding email users? Take time to calculate your fully loaded on-premise costs and compare them to cloud-based alternatives.

Tags: Analysis, Online Communications, Google Inc., Forrester Research Inc., Enterprise Software

Sponsored by: Google
Date: September 2009
Google
Showing items 1-40 of 1349
« Previous  |  Next 40 »
Show only:
White Paper Improving the Links Between IT and Consumer Service Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service...

Tags: Information Technology, Management, Strategy

Sponsored by: SkillSoft
Date: January 2008
SkillSoft
Training MCITP: Enterprise Support Technician Boot Camp View Available Dates and LocationsThis Boot Camp provides the opportunity for IT professionals new to Vista toobtain Microsoft Certified Technology Specialist (MCTS): Windows Vista,Configuration certification...

Tags: Business Operations, Certification, Exam, Exam Voucher, Quality

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Webcast The Top 5 Challenges in Processing Customer Orders View this on-demand webcast and gain insight into solving key order processing problems that affect customer service: Lack of visibility to track workflow, manage workload...

Tags: Cloud Computing, Esker S.A., Finance, Managed Hosting, Managerial Accounting

Sponsored by: Esker
Date: February 2009
Esker
White Paper Who are my best customers? You want to know more about all your customers—from the best to the worst. That's because planning and implementing successful, cost-effective strategies for every customer...

Tags: Management, SPSS Inc., Strategy

Sponsored by: SPSS
Date: January 2004
SPSS
White Paper CRM Your Salespeople Will Love CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Oracle
Date: August 2007
Oracle
More Search Results Below
White Paper Yankee Group: Software as a Service Dramatically Improves CRM Success This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how...

Tags: Advertising & Promotion, Software-as-a-service, Software As A Service (SaaS), Software, Sales Strategy

Sponsored by: Oracle
Date: February 2008
Oracle
White Paper It's All About the Salesperson: Taking Advantage of Web 2.0 Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable...

Tags: Advertising & Promotion, Web, Social Networking, Sales Strategy, Sales Force Management

Sponsored by: Oracle
Date: August 2008
Oracle
White Paper Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all...

Tags: Best Practice, Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Social CRM Comes of Age Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer...

Tags: Advertising & Promotion, Construction, CRM, Customer, Customer Relationship Management (CRM)

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Create Enduring Customer Relationships In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a...

Tags: Management, Oracle Corp., Relationship, Strategy

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Empowerment as a Growth Strategy There is a strong technology element to employee empowerment. All levels of management and customer-facing employees need to be empowered to serve the company on...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Empowerment, Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
Presentation Diskeeper 2008 Multimedia Tour The Diskeeper 2008 Multimedia Tour explains how file fragmentation impacts system performance and how you can determine the level of fragmentation that exists within your...

Tags: Diskeeper 2008 Multimedia Tour, Diskeeper Corp., Fragmentation, Multimedia

Sponsored by: Diskeeper
Date: January 2008
Diskeeper
Case Study Microsoft Dynamics Customer Solution Case Study - Leading Financial Services Firm Implements New Software for Improved Client Service Learn how Microsoft Dynamics GP Financial Management Software can help you improve purchasing, budgeting, invoicing, forecasting, and inventory management so you can improve the productivity...

Tags: Financial Service, Financial Services, Management, Microsoft Corp., Microsoft Dynamics

Sponsored by: Microsoft
Date: July 2006
Microsoft
Webcast Momentum Webcast: Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM (Level 100) The growth of any business depends on creating a lasting positive impression and earning a customer's loyalty when closing a sale or resolving a customer's...

Tags: Advertising & Promotion, Software, Office Suites, Microsoft Office, Microsoft CRM

Sponsored by: Microsoft
Date: April 2007
Microsoft
Webcast Momentum Webcast: Drive Real-World Business Processes With Microsoft Dynamics CRM (Level 100) As the business landscape evolves, the traditional way people work together-in the office or in the field-looks very different today than it did just a...

Tags: Advertising & Promotion, Software, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: April 2007
Microsoft
Webcast Microsoft Dynamics Webcast: Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting (Level 100) Diversified enterprises often need tailored customer relationship management (CRM) solutions to reflect the sales processes in different lines of business (LOBs). However, consolidated pipeline forecasting...

Tags: Advertising & Promotion, Software, Sales Strategy, Sales, Microsoft Dynamics CRM

Sponsored by: Microsoft
Date: June 2007
Microsoft
Webcast Momentum Webcast: Drive Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit (Level 100) In years past, companies competed by being mostly product-centric. They organized their processes and resources based on the products and the systems that supported those...

Tags: Advertising & Promotion, Software, Operational Planning, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: September 2007
Microsoft
Webcast Forrester Best Practices: Improve IT Service Delivery and Support Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend...

Tags: Best Practice, Forrester Research Inc., Information Technology, IT Help Desk, Management

Sponsored by: Citrix Online
Date: May 2008
Citrix Online
Webcast Using the Six Laws of Persuasion in Negotiations This On-Demand Web Seminar will teach you how to be more successful in negotiations. By mastering the persuasion process, you'll be able to deliberately...

Tags: Finance, Free Trade, Global Knowledge, Negotiation

Sponsored by: Global Knowledge
Date: May 2008
Global Knowledge
White Paper SSPA's Six Top Support Issues that Keep Execs Awake at Night Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more

Tags: Citrix Systems Inc., SSPA

Sponsored by: Citrix Online
Date: July 2007
Citrix Online
Case Study Microsoft Dynamics CRM Online - The Norris Group Case Study At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New...

Tags: Business Operations, Online Communications, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Microsoft Dynamics CRM Online - The Linc Group Case Study The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a...

Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the...

Tags: CRM, Enterprise Software, HP ProCurve, Microsoft Corp., Microsoft Dynamics

Sponsored by: Microsoft
Date: May 2008
Microsoft
Case Study Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study 1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company...

Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. Employees at 22 locations serve the needs of residential, commercial, and industrial contractors....

Tags: Advertising & Promotion, Noble Trade, Microsoft Corp., Marketing, Enterprise Software

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Customer Satisfaction, Enterprise Software

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent For Devine Capital, the executive-level candidates with whom employees interact have high expectations. In turn, this drives the need to capture and use very detailed...

Tags: Candidate, Office Suites, Microsoft Outlook, Microsoft Office, Microsoft Dynamics CRM

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage As an executive-search consultancy, Lure Executive Services seeks to deliver high value. Employees interview client companies to learn about their businesses and goals. They also...

Tags: Competitive Advantage, Consultancy, Management, Microsoft Corp., Networking

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created...

Tags: Advertising & Promotion, Agency, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft
Date: April 2008
Microsoft
Webcast Microsoft Dynamics Webcast: Take Relationship Management to a New Level With Microsoft Dynamics CRM (Level 100) Join Microsoft Dynamics® CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to...

Tags: Advertising & Promotion, Software, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: June 2008
Microsoft
White Paper Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and...

Tags: Cloud Computing, Help Desk, Managed Hosting, NTRglobal, On-demand

Sponsored by: NTRglobal
Date: November 2006
NTRglobal
Case Study Show Business Company Targets Key Data for Both Starring, Supporting Roles The Rogers & Hammerstein Organization (R&H) manages and administers musical theatrical licensing rights for the heirs of Richard Rogers, Oscar Hammerstein II, and many other...

Tags: Human Resources, Management, Microsoft Corp., Microsoft Dynamics, Recruitment & Selection

Sponsored by: Microsoft
Date: August 2008
Microsoft
Case Study Culver's Improves Operations With Microsoft Business Intelligence Solution Culver Franchising Systems, Inc. (CFSI) owns eight Culver's restaurants and franchises 373 others. Getting information to make decisions involved highly manual reporting processes that bogged...

Tags: Business Intelligence, Software, RedPrairie, Pricing, Microsoft Corp.

Sponsored by: Microsoft
Date: September 2009
Microsoft
Webcast Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM (Level 100) Join this webcast to learn that Microsoft Dynamics® CRM 4.0 is a fully integrated customer relationship management (CRM) system, which gives you the capability to...

Tags: Advertising & Promotion, Software, Sales Strategy, Sales, Product Marketing

Sponsored by: Microsoft
Date: September 2008
Microsoft
White Paper Balancing Customer Intimacy with Self-Sufficiency Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This...

Tags: Citrix Systems Inc., Management, Self-service, Strategy

Sponsored by: Citrix Online
Date: December 2008
Citrix Online
White Paper Driving IT Help Desk Efficiency with Customer-Centric Remote Support The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues,...

Tags: Citrix Systems Inc., Information Technology, Remote Administration, Remote Support

Sponsored by: Citrix Online
Date: October 2008
Citrix Online
Training Microsoft Labcast On-Demand: Dynamics CRM 4.0 Microsoft Dynamics© CRM 4.0 is a fully integrated customer relationship management (CRM) system that enables you to quickly and easily create and maintain a clear...

Tags: Advertising & Promotion, Sales Strategy, Sales, On-demand, Microsoft Dynamics CRM 4.0

Sponsored by: Microsoft
Date: July 2008
Microsoft
Case Study Switching From Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model To support its shift to a global enterprise model, real estate giant Jones Lang LaSalle recently began to unify its approach to customer relationship management...

Tags: Advertising & Promotion, Salesforce.com Inc., Sales Force Management, Sales, Microsoft Dynamics CRM

Sponsored by: Microsoft
Date: July 2008
Microsoft
White Paper Streamline Your Business with Innovative Tools Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost...

Tags: Channel Management, Tool, Streamline, Remote Administration, Remote Access

Sponsored by: Citrix Online
Date: February 2009
Citrix Online
White Paper Defining the Great Customer Experience Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for...

Tags: Asset Management, Web 2.0, Team Management, Software/Web Development, Scripting Languages

Sponsored by: Citrix Online
Date: January 2009
Citrix Online

Showing items 1-40 of 1349
« Previous  |  Next 40 »
advertisement

Related Categories:


Upcoming Webcasts

Upcoming Webcasts from leading IT vendors

More Upcoming and Recent Events »

Most Useful

Content rated "Most Useful" by our users

Submit a Paper

Get your content listed in our directory!

Featured Training Courses

advertisement

Meet Doc

  • Here to help you with your Document Management Needs
  • Doc is an enigma. Born to a Russian ballerina and a German electrical engineer, he grew up in various locations in the United States. He’s seen the insides of more brands, versions, and generations of printer and printer-related hardware than almost anyone.
  • To learn more about this mysterious figure check out his blog on ZDNet and his Workspace on TechRepublic. You’ll be glad you did.
  • Produced by
    ZDNet and

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this library, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a library registrant, you will receive a complimentary subscription to the ZDNet white paper newsletter and e-mail Must-Read News Alerts. You can unsubscribe from these at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy.