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Yankee Group: Software as a Service Dramatically Improves CRM Success
See how to buck the CRM failure rate with a clear understanding of how new on-demand services and technologies can help overcome user reluctance and ensure sales success. (Oracle)...
Sponsored by: Oracle
Date: February 2008 |
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BI and the Power of Choice
Download this eBook from Oracle and DMReview.com to learn how companies implement and use Business Intelligence (BI) in different ways to overcome challenges. (Oracle)...
Sponsored by: Oracle
Date: May 2008 |
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CRM Your Salespeople Will Love
Learn about a customer relationship management (CRM) offering that boasts documented successes and fosters high user adoption rates. (Oracle)...
Sponsored by: Oracle
Date: August 2007 |
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Choosing the Best CRM for Your Organization
Get tips for evaluating CRM systems for their functionality, ease of integration, customization features, and cost. (Oracle)...
Sponsored by: Oracle
Date: August 2007 |
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Choosing a Vendor: 8 Key Points to Consider When You Need to Outsource
Top marketing professionals outline the 8 key points to remember when hiring an outside vendor-and what you must do to keep the relationship healthy....
Sponsored by: SkillSoft
Date: June 2009 |
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Applying Knowledge Management to Project Management
Knowledge Management is a growing, interdisciplinary field that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white...
Sponsored by: Global Knowledge
Date: June 2009 |
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Using the Six Laws of Persuasion in Negotiations
This On-Demand Web Seminar will teach you how to be more successful in negotiations. By mastering the persuasion process, you'll be able to deliberately create the attit...
Sponsored by: Global Knowledge
Date: May 2008 |
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Effective Technical Communication
View Available Dates and Locations
Learn best practices for authoring effective documents and composing your
communications with c...
Sponsored by: Global Knowledge
Date: January 2008 |
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Successful Workplace Communication
View Available Dates and Locations
This course features activities and role-playing exercise that will help you
improve your oral ...
Sponsored by: Global Knowledge
Date: January 2008 |
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MCITP: Enterprise Support Technician Boot Camp
View Available Dates and LocationsThis Boot Camp provides the opportunity for IT professionals new to Vista to
obtain Microsoft Cer...
Sponsored by: Global Knowledge
Date: January 2008 |
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Best Practices in the Call Center: A Customer Touch-Point Methodology
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "tou...
Sponsored by: Oracle
Date: January 2009 |
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Social CRM Comes of Age
Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which c...
Sponsored by: Oracle
Date: January 2009 |
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Create Enduring Customer Relationships
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to becom...
Sponsored by: Oracle
Date: January 2009 |
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Empowerment as a Growth Strategy
There is a strong technology element to employee empowerment. All levels of management and customer-facing employees need to be empowered to serve the company on one hand...
Sponsored by: Oracle
Date: January 2009 |
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It's All About the Salesperson: Taking Advantage of Web 2.0
Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparab...
Sponsored by: Oracle
Date: August 2008 |
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Yankee Group: Software as a Service Dramatically Improves CRM Success
This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services a...
Sponsored by: Oracle
Date: February 2008 |
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CRM Your Salespeople Will Love
CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in at all manageme...
Sponsored by: Oracle
Date: August 2007 |
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Accurate Costing Is Key to Profitability
Companies worldwide are confronting a period of extreme volatility in commodity and other prices as well as exchange rates. This has intensified the challenge of dealing ...
Sponsored by: SAP
Date: June 2009 |
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Improving Patient Care with a High-Performance CampusFabric
The University of Rochester Medical Center (URMC), a large medical treatment and research campus in upstate New York, is the university's primary medical facility for edu...
Sponsored by: Cisco Systems
Date: June 2009 |
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Diskeeper 2008 Multimedia Tour
The Diskeeper 2008 Multimedia Tour explains how file fragmentation impacts system performance and how you can determine the level of fragmentation that exists within your...
Sponsored by: Diskeeper
Date: January 2008 |
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The Collaboration Advantage
In the global economy, the nature of business relationships is changing rapidly and executives at companies of all sizes realise the need to collaborate and partner more ...
Sponsored by: SAP
Date: June 2009 |
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Cautious Growth: Tending to Your Core Business
When CEOs who are content specialists start or take over a company in their field, they can often become so involved in day-to-day operations that they lose sight of the ...
Sponsored by: SkillSoft
Date: June 2009 |
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Using Outsourced Infrastructure to Enhance Your Customers' Web Experience
Did you know that the majority of your users will abandon your site if they have to wait more than eight seconds for a page to download? This is a troubling data point as...
Sponsored by: LimeLight
Date: June 2009 |
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Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service to both their interna...
Sponsored by: SkillSoft
Date: January 2008 |
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SpotLight on Active Directory
Spotlight on Active Directory Pack is a real-time diagnostic tool for troubleshooting and rapid resolution of replication, performance, and availability problems in AD en...
Sponsored by: ScriptLogic
Date: May 2009 |
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IT Professional's Guide to Policies and Procedures, 4th Edition
New Release!
TechRepublic Pro's IT Professional's Guide to Policies and Procedures is the most popular product in the store, and we're excited ...
Company: TPG
Date: June 2009 |
TPG |
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eBook - How to Drive Better Business Outcomes with Exceptional Web Experiences
Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovat...
Company: IBM
Date: June 2009 |
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Social Networking in the Enterprise
Social networking is growing rapidly as one of the primary ways people entering the workforce communicates. It's a communication medium they expect those of us managing t...
Company: TechRepublic
Date: June 2009 |
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MTCSC Google Search Appliance Deployment
MTCSC specializes in applying integrated logistics support, enterprise solution development, engineering, technical and managerial expertise to solve the unique and compl...
Company: Google
Date: May 2009 |
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Partner Doubles Year-Over-Year Revenue Through Focus on CRM Solutions
Inetium, a Microsoft Gold Certified Partner, provides consulting services for a variety of customers, and does so with a particular focus on Customer Relationship Managem...
Company: Microsoft
Date: May 2009 |
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Seven Tips for Profiting from Lean Times with CRM - Oracle
Long before recessionary pressures gripped the economy, businesses were struggling with the challenges of an increasingly competitive sales environment. This Oracle whit...
Company: Oracle
Date: May 2009 |
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Rodgers and Hammerstein Organization Case Study
The Rodgers & Hammerstein Organization (R&H) manages and administers musical and theatrical licensing rights for the heirs of Richard Rodgers, Oscar Hammerstein II, and m...
Company: Microsoft
Date: May 2009 |
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Pontificia Universidad Javeriana Integrates Academic Information and Accelerates Registration by 75%
Pontificia Universidad Javeriana wanted to implement a flexible and scalable IT infrastructure to improve admissions procedures and management of student information and ...
Company: Oracle
Date: May 2009 |
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Yaofang.com Builds a High Efficiency Platform for Customer Service
Yaofang.com wanted to expand the functionalities of the call center system to enable medical experts and staff to attend to customer queries through several channels and ...
Company: Oracle
Date: May 2009 |
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Repsol YPF Aligns IT With Business and Cost-Reduction Strategy
Repsol YPF is an international, integrated oil and gas company, operating in over 30 countries. Despite a solid financial position, Repsol decision makers implemented a p...
Company: Microsoft
Date: May 2009 |
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Solutions to the top 10 peeves of a support tech
It's easy to fall into a pattern of complaining about work annoyances and assuming there's nothing you can do about them. But IT pro Becky Roberts--who recently shared he...
Company: TechRepublic
Date: April 2009 |
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The Ultimate Question: How to Measure & Build Customer Loyalty
"Companies that achieve long-term profitable growth have Net Promoter Scores (NPS) two times higher than the average company."
—Bain and Company
Bu...
Company: Citrix Online
Date: April 2009 |
|
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SAS Webinar Series: Applying Business Analytics--Transform your business
Tune into this Applying Business Analytics Webinar series to learn how the SAS® Business Analytics Framework can help can help you transform the way you do business. You'...
Company: SAS Institute
Date: April 2009 |
SAS Institute |
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Drive Greater Efficiencies With TriZetto NetworX Modeler: Capture More Value From Current Technology Assets, Increase Provider Satisfaction and Improve Medical Cost Management
Today's health plans are facing uncertainties that require them to re-examine current processes and seek new ways to maximize Return On Assets (ROA) from their existing t...
Company: TriZetto Group
Date: April 2009 |
TriZetto Group |
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Best practices for ensuring the highest ROI from voice self-service and IVR systems in tough economic times
In a challenging economic climate, customer loyalty separates the winners from the losers. As a result, businesses should demand more from the system that greets every cu...
Company: Tellme Networks
Date: April 2009 |
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Loomis Gains Real-Time Visibility Into Customer Data, From Sales Through Fulfillment, to Customer Service
Loomis wanted to reduce response times and provide customers with real-time information about Loomis' cash logistics services, including secure transport, cash and check ...
Company: Oracle
Date: April 2009 |
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Wind River Systems, Inc. Deploys Online Support Site to Improve Customer Satisfaction
Wind River Systems, Inc. wanted to replace online customer support application with a system integrated with existing Oracle E-Business Suite and Oracle iSupport applicat...
Company: Oracle
Date: April 2009 |
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European Financial Management and Marketing Association Deploys Customized, Web-Based CRM
The European Financial Management and Marketing Association (EFMA) wanted to optimize management of institutional records for 22,000 members and 120,000 associates to bet...
Company: Oracle
Date: April 2009 |
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Banque de France Deploys Customer Services Solution to Improve Accounting and Purchasing
Banque de France wanted to provide ability to host a high-performance, highly available data warehouse for all European central banks and eliminate rising technical risks...
Company: Oracle
Date: April 2009 |
|
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China Mobile Henan Co. Achieves Two-To Four-Fold Improvement in System Performance
China Mobile Henan wanted to eliminate potential system risks to improve the availability of Oracle databases and Oracle E-Business Suite applications and improve the per...
Company: Oracle
Date: April 2009 |
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