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IP Unified Communications Systems Total Cost of Ownership (TCO) Whitepaper
Make the best long-term decision for your company by first assessing the true costs and savings of proposed IP unified communications systems.
Sponsored by: ShoreTel
Date: November 2009 |
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On-Demand Webcast: The New World of SharePoint Administration
Gain the insight you need to prepare for SharePoint 2010 and get a head start on learning about all its powerful new management features.
Sponsored by: Quest Software
Date: November 2009 |
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IBM WebSphere Portal for z/OS taps into System z, Web 2.0: Executive update
See how to lower costs and extract value faster with more responsive, interactive and intuitive business applications from WebSphere Portal Version 6.1.
Sponsored by: IBM
Date: December 2008 |
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Building Reliable IP Telephony Systems
Download this white paper for a comprehensive look at IP telephony systems, including issues related to availability and considerations for selecting a VoIP system. (ShoreTel)
Sponsored by: ShoreTel
Date: November 2009 |
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SIP Trunking is Key to Accelerating Unified Communications Deployments
Considering unified communications (UC) for your business? Discover the key to simplifying deployment, maximizing value and raising adoption company-wide.
Sponsored by: Sprint
Date: June 2009 |
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Momentum Webcast: Grow Your Business With the Visibility to Capture More Sales Opportunities (Part 2 of 2) (Level 100)
Join this informative and engaging tour of the features and benefits in the new version of Microsoft Dynamics CRM® 4.0. Microsoft Dynamics CRM offers you...
Sponsored by: Microsoft Tips
Date: March 2008 |
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Pfizer Australia - CRM Package Boosts Tendering Capabilities for Pharmaceuticals Distributor
Pfizer Australia is a major supplier of medicines and medical products to Australia's hospitals and healthcare groups. When the company's biggest customers put major contracts...
Sponsored by: Microsoft
Date: June 2009 |
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Barclays Bank PLC - Bank Adopts Technology to Improve Customer Satisfaction and Promote Retention
Barclays Bank PLC provides banking, investment banking, and investment management services throughout the world, including the Arabian Peninsula. After introducing consumer banking services in the...
Sponsored by: Microsoft
Date: May 2009 |
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Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM
Microsoft Dynamics® CRM is one of the fastest growing CRM products in the market. In addition to the functionality you would expect from a world-class...
Sponsored by: Microsoft
Date: March 2008 |
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Microsoft Dynamics Webcast: Transforming Customer Service into a Strategic Asset
What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical...
Sponsored by: Microsoft
Date: February 2008 |
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Multitenant CRM Enables Rapid Deployment, Flexible Foundation for US Dynamics Field Sales Team
Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption...
Sponsored by: Microsoft
Date: October 2008 |
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Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow
Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attract and keep well-to-do clients, these advisors must apply...
Sponsored by: Microsoft
Date: August 2009 |
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High-End Real Estate Company JBMRA Puts Brokers in Prime Position to Increase Sales with Microsoft Dynamics CRM Live
JBMRA—Sperry Van Ness Institutional (JBMRA) specializes in the marketing of high-end real estate properties in the Unites States. Agents and brokers accessed the firm's Office...
Sponsored by: Microsoft
Date: August 2009 |
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Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional
This white paper describes how to use EFS with the Microsoft Dynamics® CRM clients for Outlook Compatibility Update on a computer running Microsoft Dynamics CRM...
Sponsored by: Microsoft
Date: June 2007 |
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Microsoft Dynamics CRM - Leicester City Football Club Video Case Study
Leicester City Football Club is a championship football club, having just received promotion from League 1. One of the big areas of concern for the...
Sponsored by: Microsoft
Date: January 2009 |
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Microsoft Dynamics CRM - Chill Factore Video Case Study
Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Microsoft Dynamics® CRM to track all transactions, purchases,...
Sponsored by: Microsoft
Date: January 2009 |
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Microsoft Dynamics CRM - Sports Organizations Video Case Study
Learn why many professional sports organizations choose Microsoft Dynamics® CRM for success in all aspects of their business, most importantly, knowing who their customers are....
Sponsored by: Microsoft
Date: January 2009 |
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Improving Sales Productivity: An Opportunity for Sales and IT Leadership
The focus of this white paper discusses key factors in sales team productivity, including what helps improve efficiency (increasing selling time) and effectiveness (getting better...
Sponsored by: Microsoft
Date: April 2008 |
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Peppers & Rogers - Sales and Marketing: The New Power Couple
This session features Martha Rogers of Peppers & Rogers, who speaks about the trends, best practices, and competitive advantages of the customer-centric enterprise.
Sponsored by: Microsoft
Date: December 2008 |
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Dynamics Collaborative Contact Center Demo
Optimize communications with Microsoft Dynamics® and the Collaborative Contact Center.
Sponsored by: Microsoft
Date: August 2009 |
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Microsoft Dynamics CRM - High 5 Sportswear Case Study
High 5 Sportswear is an athletic apparel distributor based in the Pacific NW that faces the challenge of customer service reps having to blindly make...
Sponsored by: Microsoft
Date: May 2008 |
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Dynamics CRM Online High Five Sportswear Webcast
For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management...
Sponsored by: Microsoft
Date: August 2008 |
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Business Success - Microsoft Dynamics CRM Online Customer Showcase
Read the following stories to see how businesses have achieved consistent and measureable improvement in their everydaybusiness processes in marketing, sales and customer service through...
Sponsored by: Microsoft
Date: December 2008 |
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Microsoft Dynamics CRM Scalability Benchmark Executive Summary
Download the Executive Summary to learn more about how Microsoft Dynamics CRM delivered a new CRM industry scalability benchmark record and redefined the price-performance equation...
Sponsored by: Microsoft
Date: June 2009 |
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Optimizing and Maintaining Microsoft Dynamics CRM 4.0
This white paper details techniques, considerations, and best practices for optimizing and maintaining the performance of Microsoft Dynamics CRM 4.0 implementations.
Sponsored by: Microsoft
Date: June 2009 |
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Developing ISV Applications using Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM supports a wide range of business applications with the essentials required for building, delivering, and maintaining these applications in a multi-tenant SaaS...
Sponsored by: Microsoft
Date: May 2008 |
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CRM and Social Networking: Engaging the Social Customer
Used effectively, social networking sites can enable marketing professionals, salespeople, and customer service agents to develop meaningful relationships with customers in new ways. But the...
Sponsored by: Microsoft
Date: July 2009 |
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Financial Services Company Gains Improved Sales Performance With Easy-to-Use Solution
Security Benefit is a growing financial services company with more than 790 employees. Headquartered in Topeka, Kansas, the company's outside sales team operates from remote...
Sponsored by: Microsoft
Date: January 2008 |
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Teachers Association Turns to Centralized Data Repository to Improve Member Service
The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings, including the improvement of teaching conditions, representation in the political...
Sponsored by: Microsoft Tips
Date: April 2008 |
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NBA Basketball Team Scores With Sales Force Automation Tool
The Portland Trail Blazers' organization sells tickets to 41 home basketball games as well as an estimated 250 additional events per year. With professional sports,...
Sponsored by: Microsoft
Date: April 2008 |
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Nikon Corporation - New CRM Software Gives Sales and Management More Flexibility
Precision is the business of Nikon, a Japanese technology corporation. Whether dealing with a high-resolution camera or a scientifically precise microscope—the point is to always...
Sponsored by: Microsoft
Date: August 2008 |
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Customer Relationship Management: The Winning Strategy in a Challenging Economy
As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock...
Sponsored by: Microsoft
Date: April 2009 |
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Microsoft Dynamics Webcast: Increase Sales Productivity by Creating a Connected and Collaborative Sales Force (Level 100)
Find out how you can get the sales solution of the future today. In this webcast, you learn how creating a connected, collaborative sales team...
Sponsored by: Microsoft
Date: September 2008 |
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Dental Imaging Company Speeds Time to Market with Hosted Microsoft Solution
ORBIT Imaging, Inc. provides advanced digital imaging services of the teeth, face and jaws to physicians, dentists, and dental specialists. The startup company needed to...
Sponsored by: Microsoft
Date: September 2008 |
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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success
An organization's ability to respond quickly to changing customer demands and competitive landscapes is paramount not only to its success, but to its survival. Finding...
Sponsored by: Microsoft
Date: September 2009 |
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Forrester Best Practices: Improve IT Service Delivery and Support
Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend...
Sponsored by: Citrix Online
Date: May 2008 |
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SSPA's Six Top Support Issues that Keep Execs Awake at Night
Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more
Sponsored by: Citrix Online
Date: July 2007 |
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Balancing Customer Intimacy with Self-Sufficiency
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This...
Sponsored by: Citrix Online
Date: December 2008 |
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Driving IT Help Desk Efficiency with Customer-Centric Remote Support
The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues,...
Sponsored by: Citrix Online
Date: October 2008 |
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Streamline Your Business with Innovative Tools
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost...
Sponsored by: Citrix Online
Date: February 2009 |
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Defining the Great Customer Experience
Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for...
Sponsored by: Citrix Online
Date: January 2009 |
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Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the...
Sponsored by: Citrix Online
Date: October 2009 |
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Webcast: Calculated Risk: Inside the Billion-Dollar 'Gut' of Goldman Sachs
While competitors were still betting big on mortgage-backed securities, Goldman Sachs began betting against such derivatives at the start of 2007, even though this was...
Sponsored by: ZDNet
Date: February 2009 |
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Using the Six Laws of Persuasion in Negotiations
This On-Demand Web Seminar will teach you how to be more successful in negotiations. By mastering the persuasion process, you'll be able to deliberately...
Sponsored by: Global Knowledge
Date: May 2008 |
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Applying Knowledge Management to Project Management
Knowledge Management is a growing, interdisciplinary field that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper...
Sponsored by: Global Knowledge
Date: June 2009 |
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